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Konbini

Konbini (convenience store) payments allow Japanese consumers to make purchases online and pay with cash at convenience stores. They enable e-commerce transactions in a culture where cash is one of the most trusted and secure payment methods.

Konbini payments are popular in Japan and can be used at over 20,000 locations, including Lawson, FamilyMart, MINISTOP, and Seicomart.

Properties

The properties of the Konbini payment method are shown in the following table:

Payment type

OTC

Acquirer

AlipaySG, AlipayUS, AlipayEU, AlipayUK, AlipayJP

Merchant entity location

SG, AU, HK, US,

EU, UK, JP

Payment flow

Redirect

Supported brands

Lawson, FamilyMart, MINISTOP, Seicomart

Buyer country/region

Japan

Refund

❌

Processing currency

JPY

Partial refund

❌

Minimum payment amount

1 JPY

Chargeback/Dispute

❌

Maximum payment amount

300,000 JPY

Time to return payment result

Real-time

User experience

Note: The following payment flows on different terminals are reference only, and represent this payment method's flow on different terminal types. For supported merchants' terminal types, consult Antom Technical Support.

The following figures show the payment journey using Konbini in different scenarios.

Online payment (with Ant page)

By default, buyers are redirected to the Ant page for information collection during each transaction.

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  1. The user selects Konbini to pay.
  2. The user is redirected to the Ant page.
  3. The user fills in the required information and clicks Continue.
  4. The user is redirected to the selected convenience store's payment page and proceeds to the store to complete the payment offline.
  5. (Optional) The user may click Change Payment Method in the top right corner to select a different convenience store option.

Figure 1. Payment process with Konbini (Ant page)

Online payment (without Ant page)

In this scenario, buyers can opt to complete the payment process without the Ant page. During a first-time payment, buyers provide the required information on the merchant page, with the option to save this information for subsequent payments.

First-time payment

Buyers are redirected to the merchant page for information collection.

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  1. The user selects Konbini to pay.
  2. The user fills in the required information and saves it for subsequent payments.
  3. The user is redirected to the selected convenience store's payment page and proceeds to the store to complete the payment offline.
  4. (Optional) The user may click Change Payment Method in the top right corner to select a different convenience store option.

Figure 2. Payment process with Konbini (First-time payment)

Subsequent payments

Subsequent payments can be made by buyers who saved their information during the first-time payment, allowing them to bypass the information collection step to make quick payments. 

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  1. The user selects Konbini to pay.
  2. The user is redirected to the selected convenience store's payment page and proceeds to the store to complete the payment offline.
  3. (Optional) The user may click Change Payment Method in the top right corner to select a different convenience store option.

Figure 3. Payment process with Konbini (Subsequent payments)

In-store payment

After the online payment process is complete, buyers must complete the following in-store payment flow to finalize their payment. 

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  1. The user goes to the selected convenience store and locates a Loppi machine.
  2. The user displays the QR code to be scanned by the Loppi machine to print an application ticket.
  3. The cashier scans the ticket provided by the user, and the user proceeds with the payment.

Figure 4. Payment process with Konbini (In-store payment)