JCB

2024-07-16 07:23

Chargeback Categories	Reason Code	Reason	Description
Fraud	548	IC Liability Shift	The cardholder is claiming that they did not authorize or participate in a transaction.
	546	Unauthorized Purchase	The cardholder did not authorise or participate in the transaction.
	534	Unauthorized Multiple Transactions	The cardholder claims that a fraudulent purchase was made while the card was in the cardholder's possession at the time of the transaction.
	527	Missing imprint	Cardholder did not participate in a purchase and was not provided a copy of the card imprint (card-present environments only).
	526	Missing signature	The merchant neglected to give the cardholder a copy of the signed receipt; signature on the receipt is invisible or not prominent due to light ink, ribbed or colored paper, or fading; the original order receipt is mishandled or is scanned at a smaller size.
Authorization	501	Non-JCB Card	The card is not a JCB card.
	503	Expired JCB Card	The charge submitted by the merchant after the card was expired.
	522	Authorization Declined	The authorization was declined, but the transaction was processed anyway.
	547	JCB Card on Stop List	The transaction was carried out with even though the card is on the stop list.
	521	Transaction Exceeds Floor Limit	No proper authorization was obtained on this transation.
	581	Split Sale	This chargeback occurs when a transaction requiring an authorization decision was split into two or more card sales to avoid authorization, and had the whole sale been submitted for authorization, it would have been declined.
Processing Error	510	Mis-Post	The transaction was processed with an incorrect transaction code.
	525	Altered Amount	The transaction was processed with an incorrect amount. Unusually occurs when the transaction was processed with an incorrect currency code.
	507	Incorrect Transaction amount.	The transaction was processed with an incorrect amount.
	536	Late Presentment	The transaction was not processed within the required time-limit.
	512	Duplicate processing	The transaction was processed more than once.
	583	Paid by other means	The transaction has already paid by other means.
	524	Addition Error	The Cardholder's copy of the sales draft or other transaction record shows an error in addition which causes the total amount to be incorrect.
	545	Incorrect ECI	The transaction was not authorized with correct ECI.
	582	Domestic Transaction	Domestic Transaction is not settled by acquirer locally as required.
Consumer Dispute	502	Card-Member Dispute	It can be used in the following situation: a) Defective/Not as Described d) Services Not Rendered
	537	No Show Dispute	The cardholder claims they were not properly informed of the No-Show or cancellation policy at the time of the reservation.
	538	Advance Deposit	The cardholder claims they were not properly informed of the cancellation policy at the time of the reservation.
	513	Credit not processed	The cardholder received a credit or voided transaction receipt that was not processed.
	554	Non-Receipt of Merchandise	The cardholder claims to have not received (or only partially received) the goods or services ordered.
	555	Non-Receipt of Cash at ATM	The cardholder claims that they did not receive the full cash withdrawal at an ATM.
	544	Cancelled Recurring Transaction	The cardholder claims that the merchant had charged him or her for a merchandise/service that was canceled.
	555	Non-Receipt of Cash at ATM	The cardholder claims that they did not receive the full cash withdrawal at an ATM.
Other	516	Non-Receipt of Requested Item	The cardholder claims that the goods or services have not been received.
	517	Requested Copy Illegible	This chargeback occurs when the Issuer of an account requests a copy of a transaction receipt on behalf of the cardholder, and a legible copy of the draft requested was not received.
	541	Illegible Item	This chargeback occurs when the Issuer of an account requests a copy of a transaction receipt on behalf of the cardholder, and a legible copy of the draft requested was not received.