Other card scheme

2023-05-17 02:08

Chargeback Categories	Reason Code	Reason	Description
Fraud	2001	EMV Liability Shift –Counterfeit Fraud	The cardholder is claiming that they did not authorize or participate in the transaction. The cardholder may also claim that a counterfeit card authorized a transaction from his or her account.
	2002	EMV Liability Shift – Non-Counterfeit Fraud	The cardholder is claiming that they did not authorize or participate in a transaction originated with the EMV terminal
	2003	Other Fraud – Card-Present Environment	The cardholder never authorized or participated in a Card Present environment transaction.
	2004	Other Fraud – Card-Absent Environment	The cardholder did not authorize or participate in a transaction conducted in a Card Not Present environment
	2005	Questionable merchant activity	The acquirer processed a transaction that was later was listed in a Questionable merchant activity.
	2006	Other Fraud	The cardholder did not authorize or participate in a transaction.
Authorization	2102	Declined Authorization	The authorization was declined, but the transaction was processed anyway.
Authorization	2103	No Authorization	Authorization was not obtained on the transaction,
Processing Error	2201	Late Presentment	The transaction was not processed within the required time-limit.
	2202	Incorrect Transaction Code	The transaction was processed with an incorrect transaction code.
	2203	Incorrect Currency	The transaction was processed with an incorrect currency code.
	2204	Incorrect Account Number	The transaction did not receive authorization and was processed using an account number that does not match any on the issuer's master file or an original credit was processed using an account number that does not match any on the issuer's master file.
	2205	Incorrect Amount	The transaction was processed with an incorrect amount.
	2206	Duplicate Processing/Paid by Other Means	The transaction was processed more than once or has already paid by other means.
	2208	Point-of Interaction Error	Other Processing Error
Consumer Dispute	2301	Merchandise/Services Not Received	The cardholder claims that merchandise or services that they ordered were not received or that the cardholder cancelled the order as the result of not receiving the merchandise or services by the expected delivery date.
	2302	Cancelled Recurring Transaction	A recurring transaction was processed after it was cancelled or that the cardholder’s account was closed.
	2303	Not as Described or Defective Merchandise/Services	Goods or services received were not as described on the transaction receipt or other documentation presented to the cardholder or, if a mail/phone order or online purchase, as described by the merchant or, the merchandise was received damaged, defective or otherwise unsuitable for the purpose sold.
	2304	Counterfeit Merchandise	The cardholder claims that the purchased merchandise was counterfeit.
	2306	Credit not processed	The cardholder received a credit or voided transaction receipt that was not processed.
	2307	Cancelled Merchandise/Services	The cardholder claims that the merchant had charged him or her for a merchandise/service that was canceled.
	2309	Non-Receipt of Cash or Load Transaction Value	The cardholder claims that they did not receive the full cash withdrawal at an ATM.
	2310	Cardholder Dispute	The cardholder claims that they have dispute about the transaction they approve.