Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

      Support

      #Get support

      Our technical support team is here to help you with any technical or business issues related to Alipay products. You can reach us through these channels:

      You can also visit the Help Center to view answers to common problems.


      #image.png Email

      Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:

      #Alipay Merchant Service business support

      #Alipay Merchant Service technical support


      #image.png Chat

      To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.


      #Alipay Merchant Service business support

      • Working hours: 9:00-21:00, Monday-Friday, GMT+8

      #Alipay Merchant Service technical support

      • Working hours: 9:00-21:00, Monday-Friday, GMT+8

      #AliExpress Merchant business support

      • Working hours: 9:00-17:30, Monday-Sunday, GMT+8

      #AliExpress Merchant technical support

      • Working hours: 9:00-18:00, Monday-Friday, GMT+8


      #image.png Service request

      Service requests are only available for contracted merchants with Alipay business/merchant account.

      To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.


      #Alipay Merchant Service business support

      • Working hours: 9:00-18:00, Monday-Sunday, GMT+8

      #Alipay Merchant Service technical support

      • Working hours: 9:00-18:00, Monday-Sunday, GMT+8