Support
Get support
Our technical support team is here to help you with any technical or business issues related to Antom products. You can reach us through these channels:
You can also visit the Help Center to view answers to common problems.
Note: The following email addresses provide support for Antom global merchants. If you are an Alipay/AlipayHK/Aliexpress buyer, find appropriate support at Help Center.
Email
Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:
Antom Merchant Service business support
- Address: global.service@alipay.com
- Working hours: 9:00-18:00, Monday-Sunday, UTC+8
Antom Merchant Service technical support
- Address: AlipayGlobalTechService@service.alipay.com
- Working hours: 24 hours, Monday-Sunday, UTC+8
Antom Merchant Service risk operation support
- Address: global.risk.operation@service.alipay.com
- Working hours: 9:00-18:00, Monday-Friday, UTC+8
Chat
To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.
Antom Merchant Service business support
- Working hours: 9:00-21:00, Monday-Friday, UTC+8
Antom Merchant Service technical support
- Working hours: 9:00-21:00, Monday-Friday, UTC+8
AliExpress Merchant business support
- Working hours: 9:00-17:30, Monday-Sunday, UTC+8
AliExpress Merchant technical support
- Working hours: 9:00-18:00, Monday-Friday, UTC+8
Service request
Service requests are only available for contracted merchants with Antom business/merchant account.
To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.
Antom Merchant Service business support
- Working hours: 9:00-18:00, Monday-Sunday, UTC+8
Antom Merchant Service technical support
- Working hours: 9:00-18:00, Monday-Sunday, UTC+8