Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

Support

Get support

Our technical support team is here to help you with any technical or business issues related to Alipay products. You can reach us through these channels:

You can also visit the Help Center to view answers to common problems.

image.png Email

Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:

Alipay Merchant Service business support

Alipay Merchant Service technical support

image.png Chat

To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.

Alipay Merchant Service business support

  • Working hours: 9:00-21:00, Monday-Friday, UTC+8

Alipay Merchant Service technical support

  • Working hours: 9:00-21:00, Monday-Friday, UTC+8

AliExpress Merchant business support

  • Working hours: 9:00-17:30, Monday-Sunday, UTC+8

AliExpress Merchant technical support

  • Working hours: 9:00-18:00, Monday-Friday, UTC+8

image.png Service request

Service requests are only available for contracted merchants with Alipay business/merchant account.

To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.

Alipay Merchant Service business support

  • Working hours: 9:00-18:00, Monday-Sunday, UTC+8

Alipay Merchant Service technical support

  • Working hours: 9:00-18:00, Monday-Sunday, UTC+8