US Customer Service Information
U.S. customers of AUS Merchant Services, Inc. products or services may contact us by any of the following methods:
· Send us an e-mail at consumerassistance@service.alipay.com
· Send us a written request addressed to:
Compliance Department, AUS Merchant Services, Inc.
525 Almanor Avenue
Sunnyvale, CA 94085-3542
· Give us a call at our dedicated toll-free number 1-800-981-3590 (M-F, 10:00am-6:00pm PST; we are closed during major holidays)
The following websites are not maintained by AUS Merchant Services, Inc. and are supported by our affiliates. If you have questions related to transactions conducted on the following websites, please visit the designated customer service pages of such websites for relevant customer service information. We have provided the relevant links and contact information below for the ease of your reference.
Website(s) | Service Type(s) | Contact information |
Aliexpress | Accept inquires on AliExpress accounts, transactions, orders, merchandise, payments, refunds, logistics, rights protection, etc. | Service Center: https://so.aliexpress.com/s/ByrCmn?spm=a2g0o.home.14.1.650c76dblxiYQe&language=en_US Service Hours: 24×7 Through online chat |
Alibaba | Accept inquiries about Alibaba International website about accounts, orders, merchandise, payment, refunds, logistics, rights protection, etc. | Hotline：+86 400-600-2688 Service Hours：9:00-18:00 Monday to Friday (Beijing Time) Service Center: If you have any issues or inquiries regarding the AUS Merchant Account, you should contact AUS Merchant Services, Inc. at the email, mailing address, or toll-free number displayed above. Service Hours: 24×7 Monday to Friday |
Alipay China E-Wallet Barcode Payment Product | Accept inquiries from Chinese consumers about using Alipay China’s wallet to shop overseas including in the U.S. | Service Channel Hotline：+86 57195188 Service Hours： 8:00-24:00 (Monday to Sunday (Beijing time）) Service Center： Internet: https://cshall.alipay.com/hall/index.htm Mobile: download Alipay digital Wallet and click on “Help Center” Service Hours：8:00-24:00 (Monday to Sunday Beijing time) |
(As of December 20, 2023)