Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

      Regulatory Info

      #Alipay (Europe) Limited S.A.

      Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

      #Alipay (UK) Limited

      Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

      #Alipay US, Inc.

      #Alipay US, Inc. Licenses

      NO.

      Jurisdiction

      Type of Licenses

      License Number

      Regulatory Agency

      1

      Alabama

      Money Transmitter

      SOC-MT 531

      Alabama Securities Commission

      401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104

      (334) 242-2984

      2

      Alaska

      Money Transmitter

      10103

      State of Alaska

      Department of Commerce, Community & Economic Development

      Division of Banking & Securities

      PO Box 110807 Juneau, AK 99811-0807

      Phone #: 907-465-2521

      3

      Arizona

      Money Transmitter

      1005725

      Arizona Department of Financial Institutions

      2910 N. 44th St, Suite 310,

      Phoenix, AZ 85018

      (602) 771-2800

      4

      Arkansas

      Money Transmitter

      107677

      Arkansas Securities Department

      Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201

      (501) 324-8688

      5

      California

      Money Transmitter

       2604

      California Department of Business Oversight

      Division of Financial Institutions One Sansome Street, Suite 600
      San Francisco, CA 94104-4428
      (415) 263-8500

      6

      Colorado

      Money Transmitter

      500241

      Colorado Division of Banking

      1560 Broadway, Suite 975

      Denver, Colorado 80202

      7

      Connecticut

      Money Transmitter

      1277102

      Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov

      8

      Delaware

      Money Transmitter

      20556

      Office of the State Bank Commissioner

      555 East Loockerman Street, Suite 210

      Dover, Delaware 19901

      (302) 739-4235

      9

      District of Columbia


      Money Transmitter

      MTR1277102

      DC Department of Insurance, Securities & Banking

      810 First Street, NE, Suite 701

      Washington, DC 20002

      (202)727-8000

      10

      Florida

      Money Transmitter

      FT230000215

      Florida Office of Financial Regulation

      200E. Gaines St.

      Tallahassee, FL 32399-0376

      (850) 410-9780

      11

      Georgia

      Georgia Seller of Payment Instruments License

      45853

      Georgia Department of Banking and Finance

      2990 Brandywine Road, Suite 200

      Atlanta, Georgia 30341

      (770) 986-1633

      12

      Guam

      Money Transmittal

      03-201800171-001

      Banking Commissioner - Gov't of Guam

      P.O.Box 23607 GMF

      GU96921

      13

      Hawaii

      Money Transmitter

      HIMT103

      Hawaii Division of Financial Institutions

      Department of Commerce and Consumer Affairs

      King Kalakaua Building

      335 Merchant Street, Room 221

      Honolulu, Hawaii 96813

      (808) 586-2820

      14

      Idaho

      Money Transmitter

      MTL-179

      Idaho Department of Finance

      Securities Bureau

      800 Park Boulevard, Suite 200

      Boise, Idaho 83712

      (208) 332-8010

      15

      Illinois

      TOMA

      Mt-0000286

      Illinois Department of Financial & Professional Regulation

      Division of Financial Institutions

      320 West Washington Street, 3rd Floor

      Springfield, Illinois 67286

      (888) 473-4858

      16

      Indiana

      Money Transmitter

      28267

      Indiana Department of Financial Institutions

      Consumer Credit Division

      30 South Meridian, Suite 300

      Indianapolis, Indiana 46204

      (317) 232-3955

      17

      Iowa


      Money Services License

      2015-0042

      Iowa Division of Banking

      200 East Grand Avenue, Suite 300

      Des Moines, Iowa 50309

      (515) 281-5211

      18

      Kansas

      Money Transmitter

      MT.0000095

      Office of the State Bank Commissioner

      700 S.W. Jackson Street, Suite 300

      Topeka, Kansas 66603

      Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)

      (785) 296-1515

      19

      Kentucky

      Money Transmitter

      SC322340

      Kentucky Department of Financial Institutions Non-Depository Division

      1025 Capital Center Drive, Suite 200

      Frankfort, Kentucky 40601

      (502) 573-3390

      20

      Louisiana

      Sale of Checks

      1277102

      Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660

      21

      Maine

      Money Transmitter

      N/A

      Bureau of Consumer Credit Protection

      Department of Professional and Financial Regulation

      76 Northern Avenue

      Gardiner, Maine 04345

      (207) 624-8527

      22

      Maryland

      Money Transmitter

      1277102

      Maryland Office of the Commissioner of Financial Regulation

      Department of Labor, Licensing, and Regulation

      500 North Calvert Street, Suite 402

      Baltimore, Maryland 21202

      (410) 230-6000

      23

      Michigan

      Money Transmitter

      MT0019801

      Department of Insurance and Financial Services

      Consumer Finance Section

      530 W. Allegan St., 7th Floor

      Lansing, MI 48933

      (877)999-6442

      24

      Massachusetts

      Money Transmitter

      FT1277102

      Massachusetts Division of Banks

      Attn: Licensing Unit - CFMSB

      1000 Washington Street

      10th Floor

      Boston, MA 02118Massachusetts Division of Banks

      Attn: Licensing Unit - CFMSB

      1000 Washington Street

      10th Floor

      Boston, MA 02118

      25

      Minnesota

      Money Transmitter

      MN-MT-1277102


      Minnesota Department of Commerce

      Division of Financial Institutions

      85 7th Place East, Suite 500

      St. Paul, Minnesota 55101

      (651) 539-1500

      26

      Mississippi 

      Money Transmitter

      MT/002715/2015

      Mississippi Department of Banking and Consumer Finance

      4780 I-55 N, 5th Floor

      Jackson, Mississippi 39211

      (601) 321-6901

      27

      Missouri

      Sale of Checks License

      MO-16-7729

      Missouri Division of Finance

      301 West High Street, Room 630

      Jefferson City, Missouri 65102-0716

      (573) 751-2545

      28

      Nebraska

      Money Transmitter

      1277102

      Nebraska Department of Banking & Finance

      1526 K Street, #300

      Lincoln, Nebraska 68508

      (402) 471-2171

      29

      Nevada
      (License held by  Alipay US-Nevada, Inc.)

      Money Transmitter

      MT11093

      State of Nevada Department of Business and Industry Financial Institutions Division  

      2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121  

      Tel: (702) 486 – 4120

      Fax: (702) 486 – 4563 E-mail: FIDMaster@fid.state.nv.us

      30

      New Hampshire

      Money Transmitter

      20250-MT

      New Hampshire Banking Department

      Consumer Credit Division

      53 Regional Drive, Suite 200

      Concord, New Hampshire 03301

      (603) 271-3561

      31

      New Jersey

      Money Transmitter

      1501754-C22

      Licensing Services Bureau

      New Jersey Department of Banking & Insurance

      20 West State Street

      Trenton, New Jersey 08608

      (609) 292-7272

      32

      New Mexico

      Money Transmission

      1277102

      Financial Institutions Division

      3rd Floor, Toney Anaya Building

      2550 Cerrillos Road

      Santa Fe, New Mexico 87504

      (505) 476-4569

      33

      New York

      Money Transmission

      MT 104443

      New York State Department of Financial Services
      1 State Street
      New York, NY 10004-1511

      (800) 342-3736

      34

      North Carolina

      Money Transmitter

      165099

      North Carolina Office of the Commissioner of Banks

      Non-Depository Entities Division

      316 West Edenton Street

      Raleigh, North Carolina 27603

      (919) 733-3016

      35

      North Dakota

      Money Transmitter

      MT102884

      North Dakota Department of Financial Institutions, Consumer Division

      2000 Schafer Street, Suite G

      Bismarck, North Dakota 58501

      (701) 328-9932

      36

      Ohio

      Money Transmitter

      OHMT 108

      The Ohio Department of Commerce

      Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus, Ohio 43215-6120

      (614) 728-8400

      37

      Oklahoma

      Money Transmission

      1277102


      Oklahoma State Banking Department

      2900 North Lincoln Boulevard

      Oklahoma City, Oklahoma 73105

      (405) 521-2782

      38

      Oregon

      Money Transmitter

      MTX-30161

      Oregon Department of Consumer and Business Services

      Division of Finance and Corporate Securities

      350 Winter Street NE, Room 410

      Salem, Oregon 97301-3881

      (503) 947-7981

      39

      Pennsylvania

      Money Transmitter

      53446

      Pennsylvania Department of Banking and Securities

      Non-Depository Licensing Division

      17 N. 2nd Street, Suite 1300

      Harrisburg, Pennsylvania 17101-2290

      (717) 787-2665

      40

      Puerto Rico

      Money Transmitter

      TM-063

      Office of the Commissioner of Financial Institutions, Regulation and Licensing Division

      1492 Ave. Ponce de León

      Edif. Centro Europa – Suite 600

      San Juan, Puerto Rico 00907

      (787) 723-8266

      41

      Rhode Island

      Electronic Money Transfers

      20173366MT


      Rhode Island Department of Business Regulation, Division of Banking

      1511 Pontiac Avenue, Building 68-2

      Cranston, Rhode Island 02920

      (401) 462-9615

      42

      South Dakota

      Money Transmitter

      MT2111

      South Dakota Department of Labor and Regulation, Division of Banking

      1601 North Harrison Avenue, Suite 1

      Pierre, South Dakota 57501

      (605) 773-3421

      43

      South Carolina

      Money Transmitter

      1277102

      Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201

      44

      Tennessee

      Money Transmitter

      203

      Tennessee Department of Financial Institutions, Compliance Division

      312 Rosa L. Parks Avenue

      Tennessee Tower, 26th Floor

      Nashville, Tennessee 37243

      (615) 741-0351

      45

      Texas

      Money Transmitter

      3159

      Texas Dept. of Banking

      2601 North Lamar Blvd.

      Austin, TX 78705

      (512) 475-1310

      46

      Utah

      Money Transmitter

      1277102

      Utah Dept. of Financial Institutions

      324 South State, Suite 201

      Salt Lake City

      UT84111-2393

      (801) 538-8830

      47

      US Virgin Island

      Money Transmitter

      MT-30

      Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487

      48

      Virginia

      Money Transmission

      MO-345

      Virginia Bureau of Financial Institutions

      1300 East Main Street, Suite 800

      Richmond VA 23218-0640

      (804)371-926

      49

      Vermont

      Money Transmitter

      100-111

      Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880

      50

      Washington

      Money Transmitter

      550-MT-95439

      Department of Financial Institutions

      Division of Consumer Services

      150 Israel Road, S.W.

      Tumwater, Washington 98501

      (360) 902-8727

      51

      West Virginia

      Money Transmitter

      WVMT-1277102

      West Virginia Division of Financial Institutions

      900 Pennsylvania Avenue, Suite 306

      Charleston, West Virginia 25302

      (304) 558-2294

      52

      Wyoming

      Money Transmitter

      7215

      Hathaway Building, 2nd floor

      2300 Capitol Avenue

      Cheyenne, WY 82002

      (307) 777-7797

      #Additional Required Information and Notices by State

      Alaska

      (Alipay US, Inc. / License # 10103)

       

      For Alaska Residents Only:

       

      If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

       

      Formal complaints must be in writing, please download the form here:

      https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

       

      Formal complaint forms may be submitted via:

      1. Fax: 907‐465‐1230

      2. Email: msb_licensing@alaska.gov

      3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811‐0807

       

      If you have questions regarding formal complaints, please call 907‐465‐2521

       

      Arizona

      (Alipay US, Inc. / License # 1005725)

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). 

       

      If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may

      mail, email, or fax written complaints to the:

       

      Arizona Department of Financial Institutions, Consumer Affairs Division

      100 N. 15th Street, Suite 261 Phoenix, AZ 85007

      E‐mail: financial.consumers@difi.az.gov

      Facsimile: 602‐381‐1225

       

      AZ eLicensing Portal for filing a complaint

      AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

       

      Arkansas

      (Alipay US, Inc. / License # 107677)

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file the completed complaint form by e‐mailing to ASDInfo@securities.arkansas.gov or by mailing at:

       

      1 COMMERCE WAY, SUITE 402

      LITTLE ROCK, ARKANSAS 72202

      TELEPHONE: (501) 324‐9260

      FACSIMILE: (501) 324‐9268

      http://www.securities.arkansas.gov/!userfiles/ComplaintForm‐english%20May%202020(3).pdf

       

      Important Notice from AR Securities Department about Consumer Complaint

      http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).

      pdf

      [… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

       

      California

      (Alipay US, Inc. / License # 2604)

       

      California Department of Business Oversight

       

      If you have complaints with respect to any aspect of the money transmission activities conducted at this

      location, you may contact the California Department of Business Oversight at its toll‐free telephone

      number 1‐866‐275‐2677 or file a complaint online at https://docqnet.dbo.ca.gov/complaint/

      To submit a complaint by mail, download, print, and fill out any the appropriate forms at

      https://dbo.ca.gov/file‐a‐complaint/ and mail to:

       

      Department of Business Oversight

      Attn: Consumer Services

      2101 Arena Boulevard

      Sacramento, CA 95834

       

      The California Department of Business Oversight will provide a letter or email acknowledging receipt of

      your complaint and a description of the next steps in the complaint process.

      If you need assistance with the complaint form, please call 1‐866‐275‐2677

       

      Colorado

      (Alipay US, Inc. / License #: 500241)

       

      Colorado Division of Banking

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).

       

      If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Colorado Division of Banking. All consumer complaints filed with the Colorado Division of Banking must be submitted in writing.

       

      Complaint Form (Word)

      Complaint Form (PDF)

       

      Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e‐mail)

      to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed

      complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E‐mail.

       

      Colorado Division of Banking

      1560 Broadway, Suite 975, Denver, CO 80202

      Phone: 303‐894‐7575

      Fax: 303‐894‐7570

      E‐mail: DORA_BankingWebsite@state.co.us

      Customer Notice (MO7) https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

       

      District of Columbia

      (Alipay US, Inc. / License #: MTR1277102)

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Department at:

       

      District of Columbia Department of Insurance, Securities and Banking

      1050 First St., NE, Suite 801

      Washington, DC 20002

      Phone: (202) 727‐8000

      Fax: (202) 354‐1085

      E‐mail: disbcomplaints@dc.gov

       

      Consumer Complaint Form Mail‐in Version

       

      Florida

      (Alipay US, Inc. / License #: FT230000215)

       

      Florida Office of Financial Regulation

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

       

      Online: https://www.flofr.com/sitepages/FileAComplaint.htm. In order to file your complaint, you will

      need to register electronically through Online Services. A valid email address is required.

       

      NOTE:Consumers are encouraged to file their complaints online. If you are unable to file online, please

      download and mail a completed paper form. Under Florida law, e‐mail addresses are public records. If you do not want your e‐mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.

       

      Download Consumer Complaint Form

       

      Florida Office of Financial Regulation Consumer Finance

      200 E. Gaines Street, Tallahassee, FL 32399‐0376

      850‐487‐9687

       

      Georgia

      (Alipay US, Inc. / License #: 45853)

       

      Licensed by The Georgia Department of Banking and Finance. (License# 45853 / NMLS# 1277102).

      The Georgia Department of Banking and Finance ‐ Consumer Resources: File a Complaint. We do not

      intervene in disputes between consumers and financial service providers, but we do use complaint

      information in the regulatory process. To file a complaint with the regulators, you may securely do so

      with the Consumer Financial Protection Bureau, an agency of the federal government, at

      http://www.consumerfinance.gov/complaint/ (links off‐site) or by telephone at (855) 411‐2372.

       

      Guam

      (Alipay US, Inc. / License #: 03-201800171-001)

       

      Guam Department of Revenue & Taxation

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Guam Department of Revenue & Taxation at:

       

      Online: https://www.guamtax.com/app/contactus.do

      Telephone number: 671‐635‐1835

       

      Hawaii

      (Alipay US, Inc. / License #: HIMT103)

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Division of Financial Institutions. Complaints can be mailed, delivered or emailed to:

       

      If by mail:

      Division of Financial Institutions

      Department of Commerce and Consumer Affairs

      P.O. Box 2054

       

      Honolulu, HI 96805

       

      If by courier:

      Division of Financial Institutions

      Department of Commerce and Consumer Affairs

      335 Merchant Street, Room 221

      Honolulu, HI 96813

       

      If by email:

      dfi@dcca.hawaii.gov

       

      DFI will submit your complaint to the institution, requesting a response back to you within two to three

      weeks, along with a copy to DFI. DFI Complaint Form (DFI Form CC)

       

      Phone: (808) 586‐2820

      Fax: (808) 586‐2818

       

      Kansas

      (Alipay US, Inc. / License #: MT.0000095)

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Consumer Affairs Department.

       

      1) Complete consumer assistance PDF form

      https://www.osbckansas.org/consumers/complaintform.pdf

       

      2) Attach copies of documents related to your concerns, such as contracts, monthly statements,

      receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY

      WILL NOT BE RETURNED.

       

      3) Mail or fax the completed consumer assistance form and attachments to:

       

      Kansas Office of the State Bank Commissioner

      Attn: Consumer Affairs Department

      700 SW Jackson St, Suite 300

      Topeka, KS 66603

      Telephone: (785) 296‐2266

      Fax: (785) 296‐6037

      Email: complaints@osbckansas.org

      File a Complaint/Consumer Assistance

      https://www.osbckansas.org/consumers/complaints.html

       

      Illinois

      (Alipay US, Inc. / License #: MT-0000286)

       

      Illinois Division of Banking

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Illinois Division of Banking at:

       

      Illinois Department of Financial and Professional Regulation

      320 West Washington Street, 3rd Floor

      Springfield, IL 62786

       

      Complaint Intake Unit: 1‐312‐814‐6910

      Toll‐Free Number: 1‐888‐473‐4858

       

       

      Maryland

      (Alipay US, Inc. / License #: 1277102)

       

      Maryland Commissioner of Financial Regulation

       

      The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) at:

       

      Commissioner of Financial Regulation

      500 North Calvert Street, Suite 402

      Baltimore, Maryland 21202

      Attention: Consumer Services Unit

      Toll Free at (888) 784‐0136

       

      Download Consumer Complaint Form

       

      Mississippi

      (Alipay US, Inc. / License #: MT/002715/2015)

       

      The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve

      your complaint with the financial institution first by contacting Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint‐form/.

       

      New York

      (Alipay US, Inc. / License #: MT 104443)

       

      New York Department of Financial Services

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:

       

      Online: https://www.dfs.ny.gov/complaint

      Toll Free: 800‐342‐3736

      Fax: 212‐480‐6282

       

      Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

       

      NY Official Compilation of Codes, Rules and Regulations 406.3 Conduct of business.

       

      (a) Every licensee engaged in money transmission, … shall post … indicating the following:

      (1) the name and principal address of the licensee, the type of transmission activity the licensee is

      authorized to engage in, and a telephone number established by the licensee to answer questions and

      register complaints; and

      (2) that the licensee is licensed and regulated by the New York State Department of Financial Services and that unresolved consumer complaints may be mailed to the New York State Department of Financial

      Services, Consumer Services Division, as set forth in section 1.1 of Supervisory Policy G 1 of this Title.

      (b) Every licensee engaged in money transmission in this State, … shall affix a notice … where the public is admitted, and money transmission activities are carried out indicating the following information:

      (1) the name of the licensee; and

      (2) the statement that the licensee is “Licensed as a Money Transmitter by the New York State Department of Financial Services.”

       

      Texas

      (Alipay US, Inc. / License #: 3159)

       

      Texas Department of Banking

       

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, please

      direct your complaint to:

       

      Texas Department of Banking

      NonDepository Supervision Division

      2601 N. Lamar Blvd.

      Austin, Texas 78705‐4294

      Toll Free: (877) 276‐5554

      E‐Mail: msb@dob.texas.gov

      www.dob.texas.gov

       

      How to File a Complaint?

      Non‐Depository Supervision Complaint Form

       

      Washington

      (Alipay US, Inc. / License #: 550-MT-95439)

       

      Washington Division of Consumer Services

      If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Washington Division of Consumer Services at:

       

      Department of Financial Institutions

      Division of Consumer Services

      P.O. Box 41200

      Olympia, Washington 98504‐1200

      Online: https://dfi.wa.gov/file‐complaint

      Mail or fax: https://dfi.wa.gov/sites/default/files/money‐services‐complaint.pdf

      Call: (360) 902‐8703 or 1‐877‐RING DFI (1‐877‐746‐4334)

      TDD (360) 664‐8126

      FAX (360) 596‐3868

      Email: CSEnforceComplaints@dfi.wa.gov

       

      Other Important Website Disclosures – Additional Consumer Privacy Notice

       

      California Residents

       

      California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa ‐ Effective January 1, 2020, the

      California Consumer Act of 2018 gives consumers more control over the personal information that

      businesses collect about them.

       

      These provisions do not apply to personal data collected, processed, shared, or disclosed by financial

      institutions pursuant to federal law such as the Gramm‐Leach‐Bliley Act. Contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) if you have questions about our privacy statement, this consumer notice, or your personal data.

       

      If your account has a California mailing address, we will not share personal information we collect about

      you except to the extent permitted under California law.

       

      Nevada Consumers

       

      If your account has a Nevada mailing address, we are providing this notice pursuant to Nevada law. If you prefer not to receive marketing calls from Alipay US-Nevada, Inc. and wish to be added to Do Not Call List, please contact  Alipay US-Nevada, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have further questions and need additional information, you can contact the Bureau of Consumer Protection, Office of the Nevada Attorney General at:

       

      Grant Sawyer Building, 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101

      Telephone: 702‐486‐3420

      Fax: 702‐486‐3768

       

      Attorney General’s Bureau of Consumer Protection Hotline: 702‐486‐3132

      email: Aginfo@ag.nv.gov

       

      North Dakota Residents

       

      If your account has a North Dakota mailing address, we will not share personal information we collect

      about you with non‐affiliates unless the law allows, or you provide authorization. Written authorizations

      from North consumers may be delivered to us at the email or mailing address below and must contain

      your name, address, signature and your consent. You may revoke your consent at any time by calling us

      at 1-800-981-3590 (Toll‐Free Number), or by writing or emailing us at the addresses below

      Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).

       

      Texas Consumers

       

      If you have a complaint, first contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to Texas Department of Banking, 2601 N. Lamar Blvd., Austin, Texas 78705

       

      Telephone: 512‐475‐1300

      Toll Free: 877‐276‐5554

      Fax: 512‐475‐1313

       

      Vermont Residents

       

      If your account has a Vermont mailing address, we will not share personal information we collect about

      you with non‐affiliates unless the law allows, or you provide authorization. Written authorizations from

      Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-800-981-3590 (Toll‐Free Number), or by writing or emailing us at the addresses below

       

      Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).