Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

Regulatory Info

Alipay (Europe) Limited S.A.

Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

Alipay (UK) Limited

Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

Alipay US, Inc.

Alipay US, Inc. Licenses

NO.

Jurisdiction

Type of Licenses

License Number

Regulatory Agency

1

Alabama

Money

Transmitter

SOC-MT 531

Alabama Securities Commission

RSA Dexter Avenue Building, 445 Dexter Avenue Suite12000,

Montgomery, Alabama 36104

(334) 242-2984

2

Alaska

Money

Transmitter

10103

State of Alaska, Department of Commerce, Community & Economic Development

Division of Banking and Securities,

550 West Seventh Avenue, Suite 1850,

Anchorage, Alaska 99501

(907) 269-8160

3

Arizona

Money

Transmitter

1005725

Arizona Department of Financial Institutions

100 North 15th Avenue, Suite 261,

Phoenix, AZ 85007

(602) 364-3100

4

Arkansas

Money

Transmitter

107677

Arkansas Securities Department

1 Commerce Way, Suite 402,

Little Rock, Arkansas 72202

(501) 324-8688

5

California

Money

Transmitter

2604

California Department of Business Oversight

Division of Financial Institutions

One Sansome Street, Suite 600,

San Francisco, CA 94104-4428

(415) 972-8565

6

Colorado

Money

Transmitter

500241

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, Colorado 80202

(303) 894-7575

7

Connecticut

Money

Transmitter

1277102

Connecticut Department of Banking - Consumer Credit Division

260 Constitution Plaza

Hartford, CT 06103

(860) 240-8299

8

Delaware

Money

Transmitter

20556

Office of the State Bank Commissioner

1110 Forrest Avenue Dover,

Dover, DE 19904

(302) 739-4235

9

District of Columbia

Money

Transmitter

MTR1277102

DC Department of Insurance, Securities & Banking

1050 First Street, NE, 801

Washington, DC 20002

Phone: 202-727-8000

10

Florida

Money

Transmitter

FT230000227

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399

(850) 487-9687

11

Georgia

Georgia Seller of

Payment

Instruments

License

45853

Georgia Department of Banking and Finance

2990 Brandywine Road, Suite 200

Atlanta, Georgia 30341

(770) 986-1633

12

Guam

Money

Transmitter

03-201800171-001

Banking Commissioner - Guam

Dept. of Revenue & Taxation

P.O. Box 23607,

Barrigada, GU 96921

(671) 635-1835

13

Hawaii

Money

Transmitter

HIMT103

Hawaii Division of Financial Institutions

Department of Commerce and Consumer Affairs

King Kalakaua Building

335 Merchant Street, Room 221

Honolulu, Hawaii 96813

(808) 586-2820

14

Idaho

Money

Transmitter

MTL-179

Idaho Department of Finance

Securities Bureau

800 Park Boulevard, Suite 200

Boise, Idaho 83712

(208) 332-8000

15

Illinois

TOMA

Mt-0000286

Illinois Department of Financial & Professional Regulation

Division of Financial Institutions

320 West Washington Street, 3rd Floor

Springfield, Illinois 67286

(888) 473-4858

16

Indiana

Money

Transmitter

28267

Indiana Department of Financial Institutions

30 South Meridian Street, Suite 300

Indianapolis, Indiana 46204

(317) 232-3955

17

Iowa

Money Services

License

2015-0042

Iowa Division of Banking

200 East Grand Avenue, Suite 300

Des Moines, Iowa 50309

(515) 281-4014

18

Kansas

Money

Transmitter

MT.0000095

Office of the State Bank Commissioner

700 S.W. Jackson Street, Suite 300

Topeka, Kansas 66603

(785) 380-3939

19

Kentucky

Money

Transmitter

SC322340

Kentucky Department of Financial Institutions

500 Mero Street

Frankfort, Kentucky 40601

(502) 573-3390

20

Louisiana

Sale of Checks

1277102

Louisiana Office of Financial Institutions

8660 United Plaza Boulevard, 2nd Floor

Baton Rouge, Louisiana 70809

(225) 925-4660

21

Maine

Money

Transmitter

N/A

Bureau of Consumer Credit Protection

Department of Professional and Financial Regulation

76 Northern Avenue

Gardiner, Maine 04345

(207) 624-8527

22

Maryland

Money

Transmitter

1277102

Maryland Office of the Commissioner of Financial Regulation

500 N. Calvert Street, Suite 402

Baltimore, Maryland 21202

(410) 230-6100

23

Michigan

Money

Transmitter

MT0019801

Department of Insurance and Financial Services

530 W. Allegan St., 7th Floor

Lansing, MI 48933

(517) 284-8800

24

Massachusetts

Money

Transmitter

FT1277102

Massachusetts Division of Banks

Attn: Licensing Unit - CFMSB

1000 Washington Street, 10th Floor

Boston, MA 02118

(617) 956-1500

25

Minnesota

Money

Transmitter

MN-MT-1277102

Minnesota Department of Commerce

Division of Financial Institutions

85 7th Place East, Suite 280

Saint Paul, Minnesota 55101

(651) 539-1500

26

Mississippi

Money

Transmitter

MT/002715/2015

Mississippi Department of Banking & Consumer Finance

P.O. Box 12129,

Jackson, MS 39236-2129

(601) 321-6901

27

Missouri

Sale of Checks

License

MO-22-7729

Missouri Division of Finance

301 West High Street, Room 630 (Truman State Office Building Room 630)

Jefferson City, Missouri 65102

(573) 751-3242

28

Nebraska

Money

Transmitter

1277102

Nebraska Department of Banking & Finance

PO Box 95006

1526 K Street, #300

Lincoln, Nebraska 68508

Phone: 402-471-2171

29

Nevada

(License held by Alipay US-Nevada, Inc.)

Money

Transmitter

MT11093

Nevada Dept. of Business & Industry

Financial Institution Division

3300 W. Sahara Ave., Suite 425,

Las Vegas, Nevada 89102

(702) 486-2750

30

New Hampshire

Money

Transmitter

20250-MT

New Hampshire Banking Department

53 Regional Drive, Suite 200

Concord, New Hampshire 03301

(603) 271-3561

31

New Jersey

Money

Transmitter

L068370

Licensing Services Bureau

New Jersey Department of Banking & Insurance

20 West State Street,

PO Box 325

Trenton, New Jersey 08625

(609) 292-7272

32

New Mexico

Money

Transmitter

1277102

Financial Institutions Division

3rd Floor, Toney Anaya Building

2550 Cerrillos Road

Santa Fe, New Mexico 87505

(505) 476-4500

33

New York

Money

Transmitter

MT104443

New York Dept. of Financial Services

One State Street, 2nd Floor

New York, NY 10004-1511

(212) 480-6400

34

North Carolina

Money

Transmitter

165099

North Carolina Office of the Commissioner of Banks

316 West Edenton Street

Raleigh, North Carolina 27603

(919) 733-3016

35

North Dakota

Money

Transmitter

MT102884

North Dakota Department of Financial Institutions

Consumer Division

1200 Memorial Highway

Bismarck, ND 58504

(701) 328-9933

36

Ohio

Money

Transmitter

OHMT 108

The Ohio Department of Commerce

Division of Financial Institutions

77 South High Street, 20th Floor

Columbus, Ohio 43215-6133

(614) 466-3636

37

Oklahoma

Money

Transmitter

1277102

Oklahoma State Banking Department

2900 North Lincoln Boulevard

Oklahoma City, Oklahoma 73105

(405) 521-2782

38

Oregon

Money

Transmitter

MTX-30161

Oregon Department of Consumer and Business Services

350 Winter Street NE,

P.O. Box 14480

Salem, Oregon 97309-0405

(503) 378-4100

39

Pennsylvania

Money

Transmitter

53446

Pennsylvania Department of Banking and Securities

Non-Depository Licensing Division

17 N. 2nd Street, Suite 1300

Harrisburg, Pennsylvania 17101

(717) 783-8240

40

Puerto Rico

Money

Transmitter

TM-063

Office of the Commissioner of Financial Institutions

1492 Ave. Ponce de León Suite 600

Edif. Centro Europa, Santurce Puerto Rico

PO Box 11855

San Juan, Puerto Rico 00910-3855

(787) 723-3131

41

Rhode Island

Electronic Money

Transfers

20203892CT

Rhode Island Department of Business Regulation

Division of Banking

1511 Pontiac Avenue,

Cranston, Rhode Island 02920

(401) 462-9500

42

South Dakota

Money

Transmitter

MT2111

South Dakota Department of Labor and Regulation

Division of Banking

123 W. Missouri Ave.

Pierre, South Dakota 57501-0405

(605) 773-3101

43

South Carolina

Money

Transmitter

1277102

Office of the Attorney General

Rembert Dennis Building

1000 Assembly Street, Room 519

Columbia, SC 29201

(803) 734-3970

44

Tennessee

Money

Transmitter

203

Tennessee Department of Financial Institutions

Compliance Division

312 Rosa L. Parks Avenue, 26th Floor

Nashville, Tennessee 37243

(615) 741-2236

45

Texas

Money

Transmitter

3159

Texas Dept. of Banking

2601 North Lamar Blvd.

Austin, TX 78705

(512) 475-1300

46

Utah

Money

Transmitter

152

Utah Dept. of Financial Institutions

324 South State Street, Suite 201

Salt Lake City, UT 84111

(801) 538-8830

47

USVI

Money

Transmitter

MT-32

Division of Banking & Insurance

5049 Kongens Gade

St. Thomas, VI 00802

(340) 774-2991

48

Virginia

Money

Transmitter

MO-345

Virginia Bureau of Financial Institutions

1300 East Main Street,

Richmond, Virginia 23218

(804) 371-9967

49

Vermont

Money

Transmitter

100-111

Vermont Dept. of Financial Regulation

89 Main Street,

Montpelier, VT 05620-3101

(802) 828-3301

50

Washington

Money

Transmitter

550-MT-95439

Department of Financial Institutions

Division of Consumer Services

150 Israel Rd SW

Tumwater, WA 98501

(360) 902-8700

51

West Virginia

Money

Transmitter

WVMT-1277102

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306

Charleston, WV 25302

(304) 558-2294

Charleston, WV 25302

52

Wyoming

Money

Transmitter

7215

Wyoming Department of Audit

Hathaway Building 2nd Floor, 2300 Capitol Avenue,

Cheyenne, WY 82002

(307) 777-6605

NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.

Additional Required Information and Notices by State

Alaska

(Alipay US, Inc. / License # 10103)

 

For Alaska Residents Only:

 

If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  

 

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

 

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One 

 

Arizona

(Alipay US, Inc. / License # 1005725)

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). 

 

If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page.

 

 

Arkansas

(Alipay US, Inc. / License # 107677)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file the completed complaint form by emailing to ASDInfo@securities.arkansas.gov

 

or by mailing at: 

1 COMMERCE WAY, SUITE 402

LITTLE ROCK, ARKANSAS 72202

TELEPHONE: (501) 3249260

FACSIMILE: (501) 3249268

For additional information please refer to the How to File A Complaint page for the Arkansas Security Department. 

 

Important Notice from AR Securities Department about Consumer Complaint

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

[…Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

 

 

California

(Alipay US, Inc. / License # 2604)

 

Department of Financial Protection and Innovation

 

If you have complaints with respect to any aspect of the money transmission activities conducted at this

location, you may file a complaint online at https://docqnet.dfpi.ca.gov/complaint/

 

To submit a complaint by mail, download, print, and fill out any the appropriate forms at https://dfpi.ca.gov/file-a-complaint/ and mail to: 

 

Department of Financial Protection and Innovation

Attn: Consumer Services

2101 Arena Boulevard

Sacramento, CA 95834

 

The Department of Financial Protection and Innovation will contact you shortly after receipt of this form.

 

If you have questions or need assistance filling out this form, please call the Department of Financial Protection and Innovation’s Consumer Services Office toll-free at 1-866-275-2677

Colorado

(Alipay US, Inc. / License #: 500241)

 

Colorado Division of Banking

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).

 

If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Colorado Division of Banking.

 

The Complaint Process

 

All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.

 

Complaint Form (Word)

Complaint Form (PDF)

Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (email)

to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed

complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your Email.

 

Colorado Division of Banking

1560 Broadway, Suite 975, Denver, CO 80202

Phone: 3038947575

Fax: 3038947570

Email: DORA_BankingWebsite@state.co.us

Customer Notice (MO7): https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

 

Name of hyperlink for google drive on licensee’s website: MO7 Customer Notice - COLORADO MONEY TRANSMITTERS ACT

 

 

District of Columbia

(Alipay US, Inc. / License #: MTR1277102)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Department at:

 

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE, Suite 801

Washington, DC 20002

Phone: (202) 7278000

Fax: (202) 3541085

Email: disbcomplaints@dc.gov

Consumer Complaint Form Mail‐in Version

 

Florida

(Alipay US, Inc. / License #: FT230000227)

 

Florida Office of Financial Regulation

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

 

Online: https://www.flofr.com/sitepages/FileAComplaint.htm

 

By mail: Florida Office of Financial Regulation Consumer Finance

200 E. Gaines Street, Tallahassee, FL 323990376

850487‐9687

 

 

Georgia

(Alipay US, Inc. / License #: 45853)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633. For more information please refer to https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.

 

 

Guam

(Alipay US, Inc. / License #: 03-201800171-001)

 

Guam Department of Revenue & Taxation

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Guam Department of Revenue & Taxation at:

 

Online:https://www.guamtax.com/app/contactus.do

Telephone number: 671635‐1835

 

 

Hawaii

(Alipay US, Inc. / License #: HIMT103)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Division of Financial Institutions. Complaints can be mailed, delivered or emailed to:

 

If by mail, use form DFI Form CC which is preferred but not required.

 

Complaints can be mailed, delivered, or emailed to:

 

If by mail:

Division of Financial Institutions

Department of Commerce and Consumer Affairs

P.O. Box 2054

 

Honolulu, HI 96805

 

If by courier:

Division of Financial Institutions

Department of Commerce and Consumer Affairs

335 Merchant Street, Room 221

Honolulu, HI 96813

 

If by email:

dfi@dcca.hawaii.gov

 

DFI will submit your complaint to the institution, requesting a response back to you within two to three

weeks, along with a copy to DFI. DFI Complaint Form (DFI Form CC)

 

Fax: (808) 586‐2818

 

 

Illinois

(Alipay US, Inc. / License #: MT-0000286)

 

Illinois Division of Banking

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Illinois Division of Banking at:

https://www.idfpr.com/admin/DFI/DFIcomplaint.asp

 

 

Indiana

(Alipay US, Inc. / License #: 28267)

 

Alipay US, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file a complaint form and emailing it to the IDFI at DFIcomplaints@dfi.in.gov

or by mailing it to:

Department of Financial Institutions

30 South Meridian Street, Suite 300

Indianapolis, IN 46204

License look-up

Complaint Form

 

 

Kansas

(Alipay US, Inc. / License #: MT.0000095)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.

 

1) Complete consumer assistance PDF form

English: https://www.osbckansas.org/consumer_files/complaintform.pdf

Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf

 

2) Mail or fax the completed consumer assistance form and attachments to:

 

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs Department

700 SW Jackson St, Suite 300

Topeka, KS 66603

Fax: (785) 2966037

Email: complaints@osbckansas.org

 

If submitting electronically, submit your complaint here:

https://www.osbckansas.org/consumers/file-a-complaint/

 

 

Louisiana

(Alipay US, Inc. / License #: 1277102)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it online with the Office of Financial Institutions at http://www.ofi.state.la.us/

 

 

Maryland

(Alipay US, Inc. / License #: 1277102)

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Maryland Department of Labor. 

 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding (Alipay US, Inc. / License #: 1277102 and NMLS ID No.: 1277102) by contacting the Commissioner's office at:   

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

or (888) 784-0136

Additional information about Alipay US, Inc. may be obtained at

http://www.nmlsconsumeraccess.org.

 

 

Massachusetts

(Alipay US, Inc. / License #: FT1277102)

If you have experienced any problems or difficulties with your transaction(s), please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).  If they are unable to assist you, or you would like to file a consumer complaint against the licensee, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956 1500 ext. 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

 

Minnesota

(Alipay US, Inc. / License #: MN-MT-1277102)

 

To make a complaint, please make a call contacting the following:

Minnesota Department of Commerce

85 8th Place East, Suite 208

Saint Paul, MN 55101

(Local) 651-539-1500

(Complaints) 651-539-1600

 

MN e-Licensing Portal for filing a complaint:

MN Department of Commerce’s complaint page: https://mn.gov/commerce/industries/financial-institutions/money-transmission/

 

 

Mississippi

(Alipay US, Inc. / License #: MT/002715/2015)

 

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve

your complaint with the financial institution first by contacting Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint‐form/.

 

 

New York

(Alipay US, Inc. / License #: MT 104443)

 

New York Department of Financial Services

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email:consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:

 

Online:https://www.dfs.ny.gov/complaint

DFS consumer complaints email: consumers@dfs.ny.gov

Toll Free: 8003423736

Fax: 2124806282

 

Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

 

 

Texas

(Alipay US, Inc. / License #: 3159)

 

Texas Department of Banking

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, please direct your complaint to:

 

Texas Department of Banking

NonDepository Supervision Division

2601 N. Lamar Blvd.

Austin, Texas 787054294

Toll Free: (877) 2765554

EMail: msb@dob.texas.gov

Fax #: (512) 475-1288

 

TX e-Licensing Portal for filing a complaint:

Texas Department of Banking complaint page: https://www.dob.texas.gov/money-services-businesses/how-file-complaint

 

 

Washington

(Alipay US, Inc. / License #: 550-MT-95439)

 

Washington Division of Consumer Services

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.

 

 

Wisconsin

(Alipay US, Inc.)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding [Name of Licensee] money transmission activity, you may file it by contacting the Wisconsin Department of Financial Institutions online.

 

WI e-Licensing Portal for filing a complaint:

Wisconsin Department of Financial Institutions Complaint Portal: https://www.wdfi.org/contact_us/ComplaintDefault.htm

 

Other Important Website Disclosures – Additional Consumer Privacy Notice

 

California Residents

 

California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa Effective January 1, 2020, the

California Consumer Act of 2018 gives consumers more control over the personal information that

businesses collect about them.

 

These provisions do not apply to personal data collected, processed, shared, or disclosed by financial

institutions pursuant to federal law such as the GrammLeachBliley Act. Contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) if you have questions about our privacy statement, this consumer notice, or your personal data.

 

If your account has a California mailing address, we will not share personal information we collect about

you except to the extent permitted under California law.

 

Nevada Consumers

If your account has a Nevada mailing address, we are providing this notice pursuant to Nevada law. If you prefer not to receive marketing calls from Alipay US-Nevada, Inc. and wish to be added to Do Not Call List, please contact  Alipay US-Nevada, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have further questions and need additional information, you can contact the Bureau of Consumer Protection, Office of the Nevada Attorney General at:

 

Grant Sawyer Building, 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101

Telephone: 7024863420

Fax: 7024863768

 

Attorney General’s Bureau of Consumer Protection Hotline: 7024863132

email:Aginfo@ag.nv.gov

 

North Dakota Residents

If your account has a North Dakota mailing address, we will not share personal information we collect

about you with nonaffiliates unless the law allows, or you provide authorization. Written authorizations

from North consumers may be delivered to us at the email or mailing address below and must contain

your name, address, signature and your consent. You may revoke your consent at any time by calling us

at 1-800-981-3590 (TollFree Number), or by writing or emailing us at the addresses below:

 

Alipay US, Inc.

525 Almanor Avenue, Sunnyvale, CA 94085-3542

Compliance_dept@service.alipay.com 

 

 

Texas Consumers

If you have a complaint, first contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to Texas Department of Banking, 2601 N. Lamar Blvd., Austin, Texas 78705

 

Telephone: 5124751300

Toll Free: 8772765554

Fax: 512475‐1313

 

Vermont Residents

If your account has a Vermont mailing address, we will not share personal information we collect about

you with nonaffiliates unless the law allows, or you provide authorization. Written authorizations from

Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-800-981-3590 (TollFree Number), or by writing or emailing us at the addresses below:

 

Alipay US, Inc.

525 Almanor Avenue, Sunnyvale, CA 94085-3542

Compliance_dept@service.alipay.com