Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

General Disclaimer Alipay Singapore E-Commerce Private Limited

  1. INTRODUCTION

By entering your payment information on a payment checkout webpage, application and/or software where this General Disclaimer (“Disclaimer”) is shown, you agree to be bound by this Disclaimer.

Alipay Singapore E-Commerce Private Limited (“Alipay” or “us” or “our” or “we”) provides certain services to the merchant that you are purchasing goods or services from platforms (“Merchant” and “Alipay’s Merchant Services”, respectively)Alipay’s Merchant Services is provided exclusively to the Merchant and may be supported and provided by our affiliates.

  1. ELIGIBILITY

All information provided by You must be complete and accurate and shall be kept up-to-date, to the extent required by the Merchant and applicable laws and regulations.

You must meet with all minimum requirements provided by the Merchant and the payment method used by you, including: (i) be at least the age of majority under applicable laws; (ii) have full legal capacity, in your country, to contract and perform financial transactions; and (iii) not be or have been the subject of sanctions.

You represent that the information you provide to Alipay about yourself and otherwise in connection with Your payment to the Merchant is true, correct, accurate and complete. To protect the Merchant, You and others, and in order to comply with local laws and regulations related to online payments, and for anti-fraud or risk management purposes, Alipay reserves the right to carry out, at its own discretion, identification, verification and monitoring procedures, solely or together with its partners and/or affiliates. You hereby acknowledge that identification and transaction monitoring procedures may be carried out in relation to the payment transactions and the information provided in the payment checkout webpage, application and/or software.

You hereby agree and acknowledge that Alipay is a regulated entity under the Laws of Singapore and may require additional information with respect to the transactions carried under the Alipay’s Merchant Services in order to comply with all applicable regulations, including, but not limited to, anti-money laundering and terrorism financing regulations.

  1. THIRD PARTY SERVICES

While using the Alipay’s Merchant Services, you may have access to products and services provided by businesses or persons that are unrelated to Alipay (“Third-Parties”). Please note that Third-Parties may have their own terms and conditions applicable independently to you.

Alipay’s obligation is limited to carrying the transfer of funds from the payment method you used to the Merchant and does not create any responsibility for, nor make any statement in relation to, or endorsement of the quality, safety or legality of any goods or services which you have purchased or procured from Third-Parties, including the Merchants and the payment method providers. You acknowledge that you will not be considered Alipay’s customer and Alipay owes no contractual obligation of any kind to you.

To the maximum extent allowed by applicable law, Alipay will not be responsible or liable for any loss you may suffer in connection with your purchase and/or use of Third-Party or Merchant products or services. You may contact the relevant Third-Party or Merchant in case (i) you are not satisfied with your purchase or services received; (ii) you wish to return, refund, exchange your purchase; or (iii) if you have any questions or issues regarding your purchase or services received.

  1. ONLINE PAYMENTS

The Disclaimers govern Your payments, to the extent these are accepted by the Merchant and in accordance with the applicable scheme rules and regulations.

Alipay does not interfere in your relationship with your payment method provider, e.g., your bank, mobile wallet or your debit, prepaid or credit card company. You may contact the relevant payment method provider directly in case you wish to request for chargeback, refunds and/or make disputes to your purchase, or otherwise have any questions or issues regarding Your payment or the payment method.

If you have a dispute with any other party, Merchant, Third-Party and/or Payment Method, you release Alipay, our affiliates and our employees, directors, officers, agents and representatives (collectively, the "Alipay Indemnified Persons"), to the maximum extent permitted by law, from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

When an online transaction is ultimately refunded, the amounts will be refunded to the original payment method you used for the transaction. If the original payment method is no longer available for refund (e.g. if the allowable period for refund has expired or you have terminated your account with the payment method provider), we have no obligation to facilitate the refund.

  1. REPRESENTATIONS & WARRANTIES

Alipay’s Merchant Services are provided exclusively to the Merchant (and are by no means considered a service to You) on an "as is", "as available" and “with all faults” basis, and hereby disclaims any warranty, representation, undertaking or condition of any kind, express, implied or statutory, including any implied warranty of title, accuracy, quality, completeness, timeliness, responsiveness, productivity, non-infringement, ability to license, merchantability, fitness for a particular purpose or that payment processing will be defect or error-free or operate without interruption. Any and all warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby disclaimed and excluded.

Alipay makes no representation or warranty with respect to the accuracy, truthfulness and completeness of the information provided to you by the Merchant. You are solely responsible for all consequences resulting from your own judgment and decision to use or otherwise rely on such information.

Alipay makes no warranty regarding the Alipay’s Merchant Services or any products or services supplied by Third-Parties or Merchants under any online transaction, including to the Alipay Services: (i) meeting your requirements; (b) being uninterrupted, timely or error free; or (c) meeting your requirements with connection to any products, information, materials or services obtained by you.

By reading this Disclaimer, you acknowledge and agree that Alipay’s Merchant Services should in no way be construed as the provision of banking or financial services to You. Alipay is not acting as a trustee, fiduciary or escrow with respect to Your funds and it does not have control of, nor liability for, the products or services that are paid by You to the Merchant.

  1. LIMITATIONS OF LIABILITY

To the fullest extent permitted by applicable law, Alipay Indemnified Persons shall not be liable for any indirect, consequential, incidental, special or punitive damages, including damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability under this Disclaimer.

Alipay Indemnified Persons shall not be held liable for any default, delay or failure resulting directly or indirectly from acts of nature, forces or causes beyond Alipay’s reasonable control.

  1. TERMINATION

Alipay may cancel, without prior or any notice to You, the Alipay’s Merchant Services as agreed with the Merchant, which can result in the suspension or change of Your access to the payment checkout webpage, application and/or software where this Disclaimer is shown.

Termination does not revoke any third-party payment authorizations. To the maximum extent law allows, Alipay will not be responsible for any loss, damage, harm or consequence, including any delay or inconvenience, you may suffer as a result of termination.

  1. INTELLECTUAL PROPERTY

Alipay and its service providers, as applicable, reserve all intellectual property rights, title, and interest in and to the Alipay’s Merchant Services. Your payment via Alipay’s Merchant Services do not grant you any rights to Alipay’s intellectual property or the intellectual property of Alipay’s licensors, licensees, or partners.

  1. DATA HANDLING POLICY

The Alipay Data Handling Notice available at https://global.alipay.com/docs/ac/Platform/bahzqeb- (the “Data Handling Notice”) forms part of and shall be read together with this Disclaimer. By using the Alipay’s Merchant Services, you acknowledge that you have read, understood and accepted this Data Handling Notice, as amended and updated by Alipay from time to time.

  1. DOCUMENT UPDATES

Alipay may review and update this Disclaimer. The revised Disclaimer will be effective as of the date stated in the revised document.

  1. GOVERNING LAW

In the event of any dispute or claim arising from or in connection with this Disclaimer or your use of the Alipay’s Merchant Services, such dispute or claim shall be resolved through amicable negotiations.

In case such dispute or claim cannot resolved after using reasonable efforts, you irrevocably consent to the matter being referred to and finally resolved by arbitration under the Rules of Arbitration of the Singapore International Arbitration Center.

The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Singapore. The language to be used in the arbitral proceedings shall be English. The arbitration award rendered by the Singapore International Arbitration Center shall be final and binding on all the relevant parties.

This Disclaimer shall be construed and governed by the laws of the Singapore.