Reconciliation

After the transaction is finalized, reconcile using the financial reports provided by Antom. For more information about how to reconcile and Antom settlement rules, see Reconciliation.

Common questions

Q: What can I do if I encounter discrepancies when performing reconciliation?

A: If you find discrepancies between different reports when performing reconciliation, the reason might be one of the following cases:

• Errors occur when performing reconciliation
• Problems happen when Antom generates reports

You can take one of the following actions:

• When discrepancies exist, the report information from Antom should prevail. You can review the reconciliation procedures first to figure out whether problems exist.
• If adjustments are required, contact Antom Technical Support to review the related reports, and then take actions accordingly based on review results.

Q: What can I do if I cannot retrieve reconciliation reports?

A: You might be unable to view or retrieve the reports as usual, the reason might be one of the following cases:

• The target report is damaged
• Problems happen when Antom generates reports

When this happens, contact Antom Technical Support for help.