Contact Us

We are here to help you with any technical or business issues related to our Global Remittance products. You can contact our support teams via email on business days from 9:00 AM to 6:00 PM (UTC+8:00).

Transaction Queries

For inquiries about transactions, please contact our service team at global.service@alipay.com.

Fraud Queries

For concerns regarding fraud, please contact our Global Remittance risk team at grriskteam@service.alipay.com.

Reconciliation Issues and Technical Questions

For questions related to reconciliation or technical issues, please contact our technical support team at connect_support@service.alipay.com.

Forex and Treasury Queries

For queries related to forex and treasury matters, please contact our pre-fund management team at prefundmgt@service.alipay.com.

Business Queries

To know more about our products, services, or pricing, please contact Business Development or Account Manager at pub_agr_bd@antgroup-inc.com.