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In-store Payment
Barcode Payment
Scan customer-presented payment code to collect
Merchant QR Code Payment
Scan merchant-presented QR code to pay
Transaction QR Code Payment
Scan dynamic transaction QR code to pay
Third-party Merchant QR Code Payment
Scan 3rd-party generated QR code to pay
Online Payment
Web Payment
Get paid on your website
In-App Payment
Get paid in your app
WAP Payment
Get paid on your mobile website
Marketing Product
Red Packet QR Code
Increase exposure and push promotions to more customers
Other Payment
Customs Declaration
Submit payment info for customs clearance
Generic
Adopt a light and effortless solution for in-store low value, high-frequency purchases
Tourism
Reduce queueing time and reach out to more customers
Catering
Provide easy-to-understand menus and reduce labor cost with a self-service system
Retail
Reduce queueing time and facilitate easy communication with a speedy checkout experience
Transport
Collect taxi fare without language and culture barriers and improve payment efficiency
Documentation
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Announcements
Keep informed of the latest changes and events
Business
Find information of various products and activities
Developer
Learn about products and integration processes
Help Center
BUSINESS SUPPORT
General Questions >
What cooperation models does Alipay Global support?
How to apply for an receipt?
Application >
What are the Alipay signup qualifications?
What are the business categories that Alipay does not support?
What are the common reasons for signup application rejection?
What are the requirements for a new Alipay account to be added?
Account Management >
What is payment password used for?
How to query my PID and Key?
My Account related (Tmall and Fliggy merchants)
Transaction Management >
How to view transaction details?
How to operate a refund?
Settlement Management >
Which settlement currencies does Alipay support?
Which settlement modes does Alipay support?
How about the bank settlement fee?
Can I change the settlement currency on Alipay?
How to adjust the settlement limit?
Alipay Red Packet QR code>
ISO Entry
Account Management
Application for POSM
TECHNICAL SUPPORT
General Questions >
What is Sandbox?
Error message reference
How to sign your request?
How to generate a URL to evoke Allipay Wallet?
Customs Declaration >
Do I have to declare payments within a certain time limit?
How to declare a payment of multiple items that are required be declared to two or more customs?
Why the error message 'declaration amount exceeds the payment amount' is returned?
Cross-border In-Store Payment >
How to identify a customer barcode belongs to Alipay?
The ALIPAY BARCODE valid time is?
What is the valid refund period?
How can I do the reconciliation?
Cross-border Online Payment >
What is MCC?
Can I issue partial refunds?
What is the exchange rate used for refunds?
Why error message ILLEGAL_PARTNER_EXTERFACE is returned?
What is Alipay asynchronous notification?
If you have any questions, please contact us
Business Support
Email: global.service@alipay.com
Technical Support
Email: overseas_support@service.alibaba.com