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On what scenarios should I call reverse/cancel API?

Just like the tranditional bank card payment, sometimes card issuer is unable to respond back either caused by network error on card scheme side or merchant side, hence merchant is required to be implmeneted with void function to make sure customer's funding is able to claim back or terminate one transaction with unclear status, to make it simple, merchants can call reverse one transaction for all unsuccessful transactions, otherwise you can always work with our technical support to go thru all the potential cases one by one whereby reduce system interactions and unnecessary system logics.

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