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Important Notification for Tmall Global Merchants

Dear Tmall Global Merchants,

You are provided with this notice because you have signed up the merchant account services with Alipay Financial Services (HK) Limited (“Alipay”). Currently the merchant account services provide two functions, namely “security deposit” and “payment for services”.

According to applicable laws, Alipay will need to verify your registration information and other information if you want to continue to use the “payment for services” function of the merchant account services. To complete the verification process, simply submit your company information via the link: https://globalprod.alipay.com/order/kybInfo.htm.

Alipay reserves the right to suspend the “payment for services” function of your merchant account if you do not submit relevant information required by Alipay in time. Notwithstanding the forgoing, you may continue to use the “security deposit” function of your merchant account.

For any questions or issues please don’t hesitate to contact us at CustomerOnboarding@service.alipay.com.

If you are not a Tmall Global Merchant, please ignore this notice.

Alipay Financial Services (HK) Limited

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