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Why the customs E-port system responds that no payment info is found?

If you have called the Alipay declaration API to submit the payment info, but the customs E-port system still shows that the payment info is missing, please check as per the following steps:

  1. Call the Declaration Query Interface to check the declaration status. The payment info is only received by the E-port system when the value of customs_code is 2.
  2. If the E-port system has received the payment info, but still shows that the payment info is missing, please check whether the transaction ID in the submitted transaction info and waybill info is the value of the out_trade_no in the Aliapy payment API.

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