DOCS

      Alipay Services Agreement


      Updated as of 28 February 2020


      PLEASE READ THIS AGREEMENT CAREFULLY

      This services agreement, including the Schedules, (the “Agreement”) is made between:

      (1) You, as a User (as defined below) of one or more of the online sites or mobile application (collectively, the "Platform Sites") set out below and belonging to a User group described below (“You”):

      (a)   Platform Site: www.aliexpress.com and/or the related mobile application (the "AliExpress Site")

      User Group: Buyer (as defined below); Seller (as defined below)

      (b)   Platform Site: http://wholesale.alibaba.com and/or the related mobile application (the “Alibaba.com Wholesale Site”)

      User Group: Buyer; Seller

      (c)   Intentionally left blank

      (d)   Platform Site: https://intl.aliyun.com and/or the related mobile application (the "Alibaba Cloud Site")

      User Group: Buyer

      (e)   Platform Site: https://www.taobao.com and/or the related mobile application (the “Taobao Global Site”)

      User Group: Buyer; Seller

      (f)    Platform Site: https://www.tmall.com and/or the related mobile application (the “Tmall Site”)

      User Group: Buyer; Seller

      (g)   Platform Site: https://www.alibaba.com (the "Alibaba.com Site")

      User Group: Buyer; Seller

      (h) Platform Site: https://world.taobao.com/ and/or the related mobile application (the “Taobao Site”)

      User Group: Buyer; Seller

      and

      (2) ALIPAY SINGAPORE E-COMMERCE PRIVATE LIMITED (incorporated in Singapore with company registration no.: 201000378D) ("Alipay" or “Alipay Singapore”). For the avoidance of doubt, this Agreement is not made between Sellers and Alipay for Platform Site (d). A separate agreement governs services provided to Sellers by Alipay (if any) for Platform Site (d).

       

      This Agreement supplements the relevant transaction services agreement between you and the respective entity in connection with the services provided on the AliExpress Site, Alibaba.com Wholesale Site, Alibaba Cloud Site, Taobao Global Site, Tmall Site, Alibaba.com Site, or Taobao Site (collectively, the "Platform Operators") as the case may be (the "Transaction Services Agreement"), and sets out the terms and conditions regarding your use of the Alipay Services (as defined below) provided to registered users of the Platform Sites ("Users"). In the event of any conflict between this Agreement (or any portion thereof) and any Transaction Services Agreement, the terms of this Agreement shall govern.

       

      Unless otherwise indicated or the context requires otherwise, reference to “Alipay”, “we”, “us” or “our” in the Agreement include Alipay and its affiliates, including Alipay.com Co., Ltd., Alipay (UK) Limited, Alipay (Europe) Limited S.A. (“Alipay Lux”), Alipay (Canada) Inc. (“Alipay Canada”), Alipay US, Inc. (“Alipay US”), and Alipay (Australia) Pty Ltd that are involved in providing the Alipay Services, and such affiliates are joined as parties to the Agreement with respect to the Alipay Services they provide.

       

      The Transaction Services Agreements are available at the following links

      (a) For the AliExpress Site: https://rule.alibaba.com/rule/detail/2054.htm

      (b) For the Alibaba.com Wholesale Site: https://rule.alibaba.com/rule/detail/2054.htm

      (c)   Intentionally left blank

      (d) For the Alibaba Cloud Site: https://www.alibabacloud.com/help/faq-detail/42427.htm

      (e) For the Taobao Global Site: http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi

      (f)   For the Tmall Site: http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi

      (g) For the Alibaba.com Site: https://rule.alibaba.com/rule/detail/2054.htm

      (h) For the Taobao Site: http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi

       

      1. Acceptance of Terms

      1.1 You acknowledge that Alipay is performing the Alipay Services to you as a User of the applicable Platform Site to support your online transactions concluded on and through such Platform Site ("Online Transactions"), and in accordance with the Platform Operators' instructions.

      1.2 You acknowledge that you have read this Agreement prior to your use of the Alipay Services. Each time you use the Alipay Services you confirm that you agree to be bound by the terms and conditions of this Agreement and any subsequent amendments or modifications as may be made from time to time.

      1.3 Some of the Alipay Services may be supported and provided by our affiliates, including Alipay.com Co., Ltd, Alipay (UK) Limited, Alipay Lux, Alipay Canada, Alipay US, and Alipay (Australia) Pty Ltd. If you are a registered user of the www.alipay.com online site (“Alipay Site”), this Agreement shall not apply to your use of services provided by Alipay.com Co., Ltd. on and through the Alipay Site.

      1.4 We may amend this Agreement any time by posting an updated version on the Platform Sites. The updated version of this Agreement shall take effect immediately upon posting. By continuing to use the Alipay Services, you agree to that the amended terms will apply to you.

      1.5 If you are registered in China mainland, you shall read and comply with theCross-border payment and settlement service agreement(https://render.alipay.com/p/c/k2zp421f)so that Alipay E-Commerce Singapore Private Limited and its affiliates (e.g. Alipay.com Co., Ltd) can provide you with the relevant services. Please read these terms carefully, especially the terms about the limitations or exemptions to the service provider’s liability.

       

      2. Alipay Services

      2.1 The “Alipay Services” are services provided by Alipay and our affiliates to facilitate payments in connection with Online Transactions. Each of your Online Transactions are subject to the applicable Transaction Services Agreement.

      2.2 The Alipay Services are only available to the Users of the Platform Sites. A User may be a "Buyer" or a "Seller", as the case may be. A User who purchases or acquires any product or service in an Online Transaction is referred to also as a “Buyer”, and a User who sells or provides any product or service in an Online Transaction is also referred to as a “Seller”. If your subscription to any services of the Platform Sites expires or is terminated for any reason, you will not be eligible to use the Alipay Services to conclude Online Transactions on the Platform Sites.

      2.3 Alipay shall have the right to refuse to provide the Alipay Services for any Online Transaction if (a) the Online Transaction does not satisfy the terms and conditions in the applicable Transaction Services Agreement or the other applicable terms, rules and policies concerning the transaction services provided by the Platform Operators under the applicable Transaction Services Agreement in accordance with the Platform Operators’ instructions or (b) if Alipay has reason to believe that the Online Transaction may violate any laws, rules or regulations or may otherwise subject Alipay or any of our affiliates to liability or obligation. Alipay is not obliged to provide the Alipay Services where the bank account designated by a Seller in an Online Transaction to receive the transaction price has not been verified and confirmed by Alipay and our affiliates. You agree that Alipay or its local affiliates shall have the sole and absolute discretion to send or transfer funds subject to the terms of this Agreement.

       

      3. Alipay Services for Online Transactions

      3.1 The Buyer in an Online Transaction shall pay the full transaction price listed for the Online Transaction to the Seller through the Alipay website unless another option is made available directly by the Platform Operator on the relevant Platform Site. When using Alipay to submit payment for an Online Transaction, payments are processed through accounts owned by Alipay or one of its affiliates and/or a registered third party service provider acting on Alipay’s behalf and the relevant funds are received for the Seller in accordance with the applicable Transaction Services Agreement. The Seller hereby appoints Alipay as its agent for the limited purpose of receiving payments from Buyers. The Seller agrees that the Buyer’s full payment of the transaction price listed for the Online Transaction to Alipay constitutes final payment to the Seller extinguishing Buyer’s payment obligation to Seller as if the Buyer had paid the Seller directly, even if the payment is not received by Seller from Alipay. Alipay, and not the Buyer, is solely liable to the Seller for payment if Alipay fails to remit payments received from Buyer to the Seller. The payment must be made in US Dollars or any other currencies as supported by Alipay at the time of the transaction. Buyers will receive a receipt upon payment that will indicate that payment has been made on the applicable date. For Buyers located in the United States or Buyers making payments via U.S. credit cards, debit cards or bank accounts, Alipay US, Inc. is the agent of Seller to receive payments authorized by such Buyers.

      3.2 Upon receipt of the Buyer’s payment, Alipay shall promptly notify the relevant Platform Site of the details of the payment.

      3.3 Alipay shall retain the funds received in connection with an Online Transaction as instructed by the Platform Operators until, as agreed between the Seller and the relevant Platform Operator, the first of any of the following events occurs:

      (a) the Buyer’s confirmation of a successful completion of the Online Transaction, in which case all the funds will be transferred to the Seller;

      (b) the Buyer’s failure to confirm receipt of the goods or services within the time limit prescribed by the Seller and as agreed by the relevant Platform Operator, in which case all the funds will be transferred to Seller;

      (c) cancellation of the Online Transaction, in which case all the funds will be refunded to Buyer;

      (d) the conclusion of any settlement agreement between the Buyer and the Seller, in which case the funds will be disposed in accordance with such settlement agreement;

      (e) a dispute in relation to the services provided by the Platform Operator has been submitted to a Platform Site for a Platform Operator’s determination and the Platform Operator’s determination has become final and binding according to the applicable Transaction Services Agreement, in which case the funds will be disposed in accordance with the Platform Operator’s determination; and

      (f) the Platform Operators or Alipay or our affiliates receives any order, ruling, award or judgment from a competent court, arbitration tribunal or authority which directs us to release the funds, in which case the funds will be disposed in accordance with such order, ruling, award or judgment.

      If you are a Buyer, you acknowledge and agree that Alipay is not holding any funds on your behalf, or in any escrow or trust relationship with you.

      If you are a Seller, you acknowledge and agree that you have requested that the settlement of funds to you be delayed as provided in this clause 3.3. Nothing in this clause 3.3 shall affect the fact that Buyer's payment obligation for the Online Transaction is fully satisfied upon receipt of funds by Alipay as set forth in clause 3.1.

      3.4 When releasing any funds to a User, Alipay shall have the right to deduct or withhold any financial charges or service fees due and payable to Alipay and/or its affiliates, and/or the relevant Platform Operator (if any) in such amounts as instructed by the relevant Platform Operator pursuant to the agreement between the Seller and the relevant Platform Operator, or the relevant Transaction Services Agreement (as the case may be).

      3.5 Any unclaimed funds will be held by Alipay for a period of five (5) years or as otherwise instructed by the relevant Platform Operator, at the expiry of which time, you the Seller will be deemed to have waived any claim in respect of such funds or, if required by applicable laws, we will transfer the funds (less any fees, if any and to the extent permitted under applicable laws) to the relevant competent authority. You hereby agree that upon expiry of such period or upon such transfer of such funds to the relevant competent authority, Alipay will be relieved of any further obligation to pay those unclaimed funds to you.

      3.6 You acknowledge and agree that Alipay may receive interest on any funds held by it in performing the Alipay Services. Any such interest is for the account of Alipay, and you will not receive interest or other profits in relation to the Alipay Services.

      3.7 In the event a Buyer selects to make payment by a debit or credit card in connection with an Online Transaction, the Buyer hereby authorizes Alipay or its affiliates to charge that card to obtain the necessary funds.

      3.8 At checkout, a Buyer will have the option to store his debit or credit card details in his account with a Platform Operator. In the event the Buyer selects such option, the information will be stored by Alipay or its affiliates on behalf of the Platform Operators. The Buyer hereby authorizes Alipay or its affiliates to collect and store his debit or credit card information.

      3.9 If you experience any questions with the processing of your payment on the Platform Sites, please contact us at https://global.alipay.com/open/faq.htm and/or https://cschannel.alipay.com/newPortal.htm?scene=scene_114&enterurl=https://cshall.alipay.com/hall/index.htm&cshallId=19eabb16bde644d7b2a9d49eb17a7e4e&pcHelperRouterId=19eabb16bde644d7b2a9d49eb17a7e4e. If you have placed an order from the Platform Site(s) and experience difficulties with your order, please contact customer service at the applicable Platform Site(s).

       

      4. Users’ Responsibilities

      4.1 All Online Transactions are concluded by and between Users only. You shall complete the Online Transactions in accordance with the applicable Transaction Services Agreement and the relevant Platform Site’s terms, rules and policies. You agree that you will not hold Alipay and our affiliates or agents liable for any Online Transaction or any products or services supplied under any Online Transaction.

      4.2 You agree to give all notices, provide all necessary information, materials and approvals, and render all reasonable assistance and cooperation necessary for Alipay’s provision of the Alipay Services. If your failure to do so results in any delay in the provision of any Alipay Services or cancellation of any Online Transaction, neither Alipay nor our affiliates shall be liable for any loss or damages arising from such delay.

      4.3 You represent and warrant that:

      (a) you will use the Alipay Services in good faith and in compliance with all applicable laws and regulations;

      (b) the information and materials you provide in connection with the use of the Alipay Services is true, complete, lawful and accurate, and is not false, misleading or deceptive;

      (c) you will not use the Alipay Services to defraud Alipay, our affiliates, other Users or any other person or engage in other unlawful activities (including dealing in products or services prohibited by law);

      (d) if you are a Seller of products:

      (i)   you have the legitimate right and authorization to sell, distribute or export the products sold by you through the services provided by the Platform Operator and the sale of such products do not infringe any third party’s rights;

      (ii) you have good title to the products sold in an Online Transaction, and the products meet all relevant descriptions and requirements; and

      (e) if you are a Seller of services, you will provide the services ordered with reasonable care and skills.

      4.4 If in Alipay’s sole opinion based on reasonable evidence, any User is not acting in good faith, is abusing the Alipay Services, or is in breach of this Agreement, Alipay shall have the right to request the relevant Platform Operator to cancel the Online Transaction.

      4.5 You as the User shall be solely responsible for payment of any taxes, duties or other governmental levies or any financial charges that may be imposed on any products or services purchased or supplied through the Alipay Services or otherwise arising from the Online Transaction.

      4.6 To the full extent permitted by applicable law, you agree to indemnify Alipay, our affiliates and our employees, directors, officers, agents and representatives (collectively, the "Alipay Indemnified Persons") and to hold them harmless from any and all losses, damages, actions, claims and liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, from your use of the Alipay Services or from your breach of this Agreement. Alipay reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you shall cooperate with Alipay in asserting any available defenses.

       

      5. Personal Data Privacy

      5.1 You agree that we may collect, hold, use and transfer your personal data in accordance with the Alipay Privacy Policy available at https://render.alipay.com/p/f/agreementpages/alipayglobalprivacypolicy.html.

       

      6. Suspension of Systems

      6.1 If you are unable to use the Alipay Services directly or indirectly due to either system suspension which has been announced by Alipay in advance, or any Force Majeure Event (as defined under Clause 8, you agree that to the full extent permitted by applicable law you will not hold the Alipay Indemnified Persons liable for any default, delay or failure in performing its obligations under this Agreement:

       

      7. Disclaimer and Limitation of Liability

      7.1 To the full extent permitted by applicable law Alipay shall only be liable for the obligations expressly set forth in this Agreement.

      7.2 You agree that all disputes from the Online Transaction shall be a matter solely between you and your counterparty.

      7.3 Users’ information is provided by the Users themselves. Alipay makes no representation or warranty with respect to the accuracy, truthfulness and completeness of the Users’ information. You will be solely responsible for all consequences resulting from your own judgment and decision to use or otherwise rely on such information.

      7.4 Except as expressly provided in this Agreement and to the full extent permitted by applicable law, Alipay makes no warranty regarding the Alipay Services or any products or services supplied by the Sellers under any Online Transaction, including to:

      (a) the Alipay Services meeting your requirements;

      (b) the Alipay Services being uninterrupted, timely or error free; or

      (c) any products, information, materials or services obtained by you in connection with the Alipay Services meeting your requirements.

      7.5 Any information, proposal or materials that you may obtain from the Alipay Indemnified Persons or through the use of the Alipay Services, whether in writing or oral, shall not constitute Alipay’s warranty regarding the Alipay Services.

      7.6 EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW THE ALIPAY SERVICES ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS” BASIS. ANY AND ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS, WHETHER EXPRESS OR IMPLIED, ARE HEREBY DISCLAIMED AND EXCLUDED.

      7.7 TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THE ALIPAY INDEMNIFIED PERSONS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS OR REVENUES, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA OR LOSS OF OTHER ECONOMIC INTERESTS, WHETHER IN CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, ARISING FROM THE USE OF OR INABILITY TO USE THE ALIPAY SERVICES.

      7.8 TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE ALIPAY INDEMNIFIED PERSONS ARISING FROM THE ALIPAY SERVICES IN CONNECTION WITH ANY ONLINE TRANSACTION SHALL NOT EXCEED THE TOTAL REMUNERATION THAT ALIPAY MAY DERIVE FROM SUCH TRANSACTION.

      7.9 By using the Alipay Services, you acknowledge and agree that Alipay is not a bank or remittance agent and the Alipay Services should in no way be construed as the provision of banking services or remittance services. Alipay is not acting as a trustee, fiduciary or escrow with respect to a User’s funds and it does not have control of, nor liability for, the products or services that are paid for with the Alipay Services. Alipay does not guarantee the identity of any User or ensure that a Buyer or a Seller will complete a transaction on the Platform Sites.

      7.10 Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the foregoing exclusions or limitations may not apply to you. You may also have other rights that vary by jurisdiction and other jurisdictions.

      7.11 If you have a dispute with any other party, you release the Alipay Indemnified Persons from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. If you are a California resident, you agree to waive California Civil Code Section 1542, which states, in part: “A general release does not extend to claims which a creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if not known by him or her must have materially affected his or her settlement with the debtor.”

       

      8. Force Majeure

      Neither you, your affiliates or agents (“User Indemnified Persons”) or the Alipay Indemnified Persons (each of the User Indemnified Persons and Alipay Indemnified Persons being a “Person”) shall be held liable for any default, delay or failure in performing its obligations under this Agreement resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of such Person, including (i) a fire, flood, elements of nature or other acts of God, (ii) an outbreak or escalation of hostilities, war, riots or civil disorders, or an act of terrorism; (iii) Internet failures, computer, telecommunications, electrical power failures or any other equipment failures; (iv) a labor dispute (whether or not employees’ demands are reasonable or within the Person’s power to satisfy), (v) acts or omissions of a government authority prohibiting or impeding the affected Person from performing its obligations under this Agreement, including orders of domestic or foreign courts or tribunals, governmental restrictions, sanctions, restrictions on foreign exchange controls, etc. or (vi) the non-performance by a third party for any similar cause beyond the reasonable control of the Person (collectively, a “Force Majeure Event”). If a Force Majeure Event occurs, the non-performing party to this Agreement will be excused from any further performance of the obligations affected by the event only for as long as the Force Majeure Event continues and the party continues to use commercially reasonable efforts to resume performance.

       

      9. Jurisdiction

      9.1 This Agreement is governed by and construed under the laws of the Republic of Singapore, without regard to its principles of conflict of laws.

      9.2 If any dispute, controversy or claim arises out of, in connection with or relating to this Agreement, an Online Transaction or your use of the Alipay Services (“Dispute”), the relevant parties shall first attempt to resolve the Dispute through amicable negotiations. Any and all Disputes, including any question regarding the existence, interpretation, validity, invalidity, breach or termination of this Agreement, will be referred to and finally resolved exclusively by arbitration in Singapore administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators. Each party shall appoint one (1) arbitrator, and the two (2) arbitrators so appointed by the parties shall then select the third arbitrator, who shall serve as chair of the tribunal. The language of the arbitration shall be English. If any legal proceedings against the Alipay Indemnified Persons arise, directly or indirectly, from your breach of the applicable Transaction Services Agreement, you shall, to the full extent permitted by applicable law, indemnify and hold the Alipay Indemnified Persons harmless and indemnified against any claims, losses, damages that may be suffered by the Alipay Indemnified Persons. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

      9.3 In any event and to the full extent permitted by applicable law, you may not make any claim against the Alipay Indemnified Persons under this Agreement after one year from the date of occurrence of the matter giving rise to the claim.

      9.4 Notwithstanding the foregoing provisions, either party may seek interim relief, such as preliminary injunction, preservation of property or evidence, etc., in any court of competent jurisdiction.

       

      10. General Provisions

      10.1 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall be enforced

      10.2 Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The term “including” means “including without limitation”.

      10.3 Except for the limited purpose of processing payments as agent of Sellers in accordance with clause 3.1, no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

      10.4 Any failure by Alipay to exercise any of our rights under this Agreement shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.

      10.5 Alipay shall have the right to assign and transfer this Agreement (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. Alipay may delegate any of Alipay's rights and responsibilities under this Agreement to independent contractors or other third parties. A User may not assign, in whole or part, this Agreement to any person or entity.

      10.6 If there is any conflict between the English language version and another language version of this Agreement, the English language version shall prevail.

       

       

      SCHEDULE 1

      Additional Terms and Conditions for the AliExpress Site

       

      This Schedule shall apply only to Users of the AliExpress Site

       

      1. Buyer protection plan

      You acknowledge that the AliExpress Site may also provide buyer protection plan for certain Online Transactions.

      (a) If you are a Seller who has subscribed to the buyer protection plan: Upon entering into a separate agreement with Alipay, you may be required to provide deposits using the methods as designated by AliExpress on the AliExpress Site, respectively, to secure your due performance of obligations under the relevant buyer protection plan. You agree to permit and hereby authorize Alipay to act on the instructions of AliExpress to deduct, withhold and dispose any deposits provided in accordance with the terms under the relevant buyer protection plan.

      (b) If you are a Buyer: You acknowledge and agree that the protection afforded to you under a buyer protection plan applies to those Online Transactions where the Seller has subscribed to such plan and the purchase falls within your protection plan’s scope. Clause 3.3 of the Agreement will not be applicable to you if the Seller has subscribed to the buyer protection plan and such plan covers your purchase.

       

      2. The following provision shall replace clause 3.1 in the main agreement in its entirety:

      3.1   The Buyer in an Online Transaction shall pay the full transaction price listed for the Online Transaction to the Seller through the Alipay website unless another option is made available directly by the Platform Operator on the relevant Platform Site.  When using Alipay to submit payment for an Online Transaction, payments are processed through bank accounts owned by Alipay or one of its affiliates and/or a registered third party service provider acting on Alipay’s behalf and the relevant funds are received for the Seller in accordance with the applicable Transaction Services Agreement.  The Seller hereby appoints Alipay as its agent for the limited purpose of receiving payments from Buyers.  The Seller agrees that the Buyer’s full payment of the transaction price listed for the Online Transaction (“Purchase Payment”) to Alipay constitutes final payment to the Seller extinguishing Buyer’s payment obligation to Seller as if the Buyer had paid the Seller directly, even if the payment is not received by Seller from Alipay.  The Purchase Payment must be made in US Dollars or any other currencies as supported by Alipay at the time of the transaction.  Buyers will receive a receipt upon payment that will indicate that payment has been made on the applicable date.  For Buyers located in the United States or Buyers making payments via U.S. credit cards, debit cards or bank accounts, Alipay US is the agent of Seller to receive Purchase Payments authorized by such Buyers.  

      (a)   Special sale terms for Buyers not located in the United States:

      From time to time, Platform Operator on the relevant Platform Site may permit a special promotion allowing Buyers to make a partial payment to secure a product and sale price (“Partial Payment”) on a special sale date (the “Sale Date”).  By participating in this special promotion, the Seller agrees to sell Buyer the product on the Sale Date at the agreed upon sale price in consideration for receiving the Partial Payment from Buyer and Buyer's commitment to pay the balance of the sale price (“Balance”) on the Sale Date.  Buyer's subsequent payment of the Balance to Alipay constitutes final payment of the Balance to Seller extinguishing Buyer's payment obligation to Seller for the Purchase Payment at the agreed upon sale price.  Failure to pay the Balance on the Sale Date will release the Seller of its obligation to sell Buyer the product at the agreed upon sale price. In such case, the Buyer would be deemed to have canceled the Online Transaction and the Partial Payment would be refunded to Buyer.

      (b)   Special sale terms for Buyers located in the United States:

      From time to time, Platform Operator on the relevant Platform Site may permit a special promotion allowing Buyers to pay a deposit to secure a product and sale price (“Deposit”) on a Sale Date.  By participating in this special promotion, the Seller agrees to sell Buyer the product on the Sale Date at the agreed upon sale price in consideration for receiving the Deposit from Buyer and Buyer's commitment to pay the Balance on the Sale Date.  In these cases, Seller agrees that Buyer's full payment of the Deposit to Alipay constitutes final payment of the Deposit to Seller extinguishing Buyer's payment obligation to Seller for the Deposit as if the Buyer had paid the Seller directly, even if the payment is not received by Seller from Alipay.  Seller also agrees that Buyer's full payment of the Balance to Alipay constitutes final payment of the Balance to Seller extinguishing Buyer's payment obligation to Seller for the Balance as if the Buyer had paid the Seller directly, even if payment is not received by Seller from Alipay.  Failure to pay the Balance on the Sale Date will release the Seller of its obligation to sell Buyer the product at the agreed upon sale price.  In such case, the Buyer would be deemed to have canceled the Online Transaction and the Deposit would be refunded to Buyer.

      (c)      Market Disruption Event

       

      The Seller acknowledges that Buyers may make payment in a currency that is different from the currency of the payment amount owed to the Seller.

       

      The Seller acknowledges and agrees that in the event of a Market Disruption Event, any foreign currency exchange rate applicable to any affected Online Transactions involving an Impacted Currency, and/or method for determining such foreign currency exchange rate involving the Impacted Currency, will be determined by Alipay in its sole and absolute discretion at the time of actual settlement by Alipay of the payment amount owed to the Seller arising from the Online Transaction.

       

      For the avoidance of doubt, the foreign currency exchange rate to be applied to the Impacted Currency as determined by Alipay shall apply to the calculation of the payment amount owed to the Seller arising from the Online Transaction.

       

      For the purposes of this clause 3.1(c):

       

      “Market Disruption Event” means any action, event, or circumstance whatsoever which, as determined by Alipay in its sole and absolute discretion:

       

      (i)               has the direct or indirect effect of causing any currency to not be available in the foreign exchange market in accordance with normal commercial practice; and/or

      (ii)              results in an unusual price volatility of any currency in the foreign exchange markets.

      “Impacted Currency” means a currency referred to in (i) and/or (ii) of the definition of “Market Disruption Event”.

      3. The following provision shall be added to the end of clause 3.3 in the main agreement: 

      Seller acknowledges and agrees that settlement of funds by Alipay shall be made to Seller's account for Online Transaction payments maintained by Alibaba.com Singapore E-Commerce Private Limited (“Alibaba SG”) or, where Applicable, Alipay Merchant Services Pte. Ltd (“Alipay MS”) in accordance with applicable local law (“AE Seller Account”).  Alipay's obligation to remit Purchase Payments is extinguished once funds are credited to the AE Seller Account.  Once funds are credited to the AE Seller Account, Alibaba SG or Alipay MS (as applicable) is responsible for Sellers' funds, and such funds shall be made available to Seller as agreed between the Seller and Alibaba SG or Alipay MS (as applicable).

       

       

      SCHEDULE 2

      Additional Terms and Conditions for the Alibaba.com Wholesale Site

       

      This Schedule shall apply only to Users of the Alibaba.com Wholesale Site.

       

      1Buyer protection plan

      You acknowledge that the Alibaba.com Wholesale Site may also provide buyer protection plan for certain Online Transactions. 

      (a) If you are a Seller who has subscribed to the buyer protection plan: Upon entering into a separate agreement with Alipay, you may be required to provide deposits using the methods as designated by Alibaba.com on the Alibaba.com Wholesale Site, respectively, to secure your due performance of obligations under the relevant buyer protection plan. You agree to permit and hereby authorize Alipay to act on the instructions of Alibaba to deduct, withhold and dispose any deposits provided in accordance with the terms under the relevant buyer protection plan.

      (b) If you are a Buyer: You acknowledge and agree that the protection afforded to you under a buyer protection plan applies to those Online Transactions where the Seller has subscribed to such plan and the purchase falls within your protection plan’s scope.  Clause 3.3 of the Agreement will not be applicable to you if the Seller has subscribed to the buyer protection plan and such plan covers your purchase.

       

      2. The following provision shall replace clause 3.1 in the main agreement in its entirety with respect to Buyers that pay through credit cards or debit cards (“Card Buyers”):

      3.1   The Card Buyer in an Online Transaction shall pay the full transaction price listed for the Online Transaction to the Seller through the Alipay website unless another option is made available directly by the Platform Operator on the relevant Platform Site.  When using Alipay to submit payment for an Online Transaction, payments are processed through bank accounts owned by Alipay or one of its affiliates and/or a registered third party service provider acting on Alipay’s behalf and the relevant funds are received for the Seller in accordance with the applicable Transaction Services Agreement.  The Seller hereby appoints Alipay as its agent for the limited purpose of receiving payments from Card Buyers.  The Seller agrees that the Card Buyer’s full payment of the transaction price listed for the Online Transaction (“Purchase Payment”) to Alipay constitutes final payment to the Seller extinguishing Card Buyer’s payment obligation to Seller as if the Card Buyer had paid the Seller directly, even if the payment is not received by Seller from Alipay.  The Purchase Payment must be made in US Dollars or any other currencies as supported by Alipay at the time of the transaction.  Card Buyers will receive a receipt upon payment that will indicate that payment has been made on the applicable date.  For Card Buyers located in the United States or Card Buyers making payments via U.S. credit cards, debit cards or bank accounts, Alipay US is the agent of Seller to receive Purchase Payments authorized by such Card Buyers.  

       

      3. The following provision shall replace clause 3.3 in the main agreement: 

      Seller acknowledges and agrees that settlement of funds by Alipay shall be made to Alibaba.com Singapore E-Commerce Private Limited (“Alibaba SG”) that maintains Sellers’ accounts for Online Transaction payments in accordance with applicable local law.  Alipay's obligation to remit Purchase Payments is extinguished once funds are credited to Alibaba SG.  Once funds are credited to Alibaba SG, Alibaba SG is responsible for Sellers' funds, and such funds shall be made available to Seller as agreed between the Seller and Alibaba SG.

       

       

      SCHEDULE 3

       

      Intentionally left blank.

       

       

      SCHEDULE 4

      Additional Terms and Conditions for the Alibaba Cloud Site

       

      This Schedule shall apply only to Users of the Alibaba Cloud Site.

       

      1.     Recurring Payment Service

      This paragraph shall apply to all Buyers who have selected the Recurring Payment Service (as defined below).

      1.1  Users of the Alibaba Cloud Site have the option of giving standing instructions to Alibaba Cloud for the automatic withdrawals from a bank account or debit or credit card designated by the User (the "User Bank Account" and "User Bank Card" respectively) and accepted by Alibaba Cloud and Alipay for payment in connection with an Online Transaction (the "Recurring Payment Service"). The Recurring Payment Service will be provided by Alipay and our affiliates as part of the Alipay Services. For the avoidance of doubt, references to the "Alipay Services" in this Agreement include the Recurring Payment Service.

      1.2  Alipay shall have the sole and absolute discretion as to whether to provide the Recurring Payment Service to a User.

      1.3  You hereby authorize on a recurring basis Alipay or its affiliates to act upon the instructions of Alibaba Cloud and instruct the relevant bank in which your User Bank Account or User Bank Card is maintained (the "User Bank") to debit or credit your User Bank Account or User Bank Card for making payments in connection with an Online Transaction. You represent and warrant that you have full power and authority in relation to the User Bank Account or User Bank Card to give proper authorization to Alipay or its affiliates in order for it to provide the Recurring Payment Service to you.

      1.4  You represent and warrant that you will maintain at all times a sufficient balance in your User Bank Account or User Bank Card to enable the User Bank to make the relevant debits or credits in accordance with the instructions of Alipay or its affiliates. Alipay shall have the right to refuse to provide the Recurring Payment Service to you for an Online Transaction if your User Bank Account or User Bank Card does not have sufficient funds or credit to meet your payment obligations. Alipay shall have the right to impose an administrative fee for unsuccessful debit instructions.

      1.5  You agree that Alipay or its affiliates may collect, use, disclose and transfer information relating to your instructions and the User Bank Account or User Bank Card to other persons for the purpose of providing the Recurring Payment Service.

      1.6  To the full extent permitted by applicable law, the Alipay Indemnified Persons shall not be liable for any error, delay, neglect, or omission in the transmission of any payment under the Recurring Payment Service, save to the extent caused by the gross negligence or willful misconduct of the Alipay Indemnified Persons.

      1.7  To the full extent permitted by applicable law, the Alipay Indemnified Persons shall not be liable for any costs, losses, damages, actions, claims and liabilities which you or any other person may incur or suffer in connection with or as a result of providing the Recurring Payment Service to you, save to the extent caused by the gross negligence or willful misconduct of the Alipay Indemnified Persons.

      1.8  Alipay may suspend or terminate the provision of the Recurring Payment Service to a User at any time in its sole discretion.  

       

       

      SCHEDULE 5

      Additional Terms and Conditions for the Taobao Global Site

       

      This Schedule shall apply only to Buyers on the Taobao Global Site and relevant Sellers to such Buyers (“Relevant Sellers”) .

       

      With respect to the Taobao Global Site, Payment Services Agreement shall govern the relationship between the Relevant Seller and the respective Alipay entity that provides the Alipay Services and this Agreement shall only apply to the Buyers that use credit cards, debit cards and/or bank accounts outside of China.

       

      Where applicable, upon receipt of the Buyer’s payment, Alipay shall promptly notify the relevant Platform Site of the details of the payment.  The Relevant Seller acknowledges and agrees that settlement of funds by Alipay shall be made to the Relevant Seller's account for Online Transaction payments maintained by Alipay MS in accordance with applicable local law (“Relevant Seller Account”).  Alipay's obligation to remit Purchase Payments is extinguished once funds are credited to the Relevant Seller Account.  Once funds are credited to the Relevant Seller Account, Alipay MS is responsible for the Relevant Seller’s funds, and such funds shall be made available to the Relevant Seller as agreed between the Relevant Seller and Alipay MS.

       

      1.      Auto-Debit Payment Service

      This paragraph shall apply to all Buyers who have selected the Auto-Debit Payment Service (as defined below).

      1.1  Users of the Taobao Global Site in Taiwan have the option of giving standing instructions to Alibaba.com Singapore E-Commerce Private Limited (“Taobao Global”) for the automatic withdrawals from a bank account or debit or credit card designated by the User (the "User Bank Account" and "User Bank Card" respectively) and accepted by Alipay for payment in connection with an Online Transaction (the "Auto-Debit Payment Service"). The Auto-Debit Payment Service will be provided by Alipay and our affiliates as part of the Alipay Services. For the avoidance of doubt, references to the "Alipay Services" in this Agreement include the Auto-Debit Payment Service.

      1.2  Alipay shall have the sole and absolute discretion as to whether to provide the Auto-Debit Payment Service to a User. For the avoidance of doubt, the Auto-Debit Payment Service shall not be provided to a User located in the U.S.

      1.3  You hereby authorize on an ongoing basis Alipay or its affiliates to act upon the instructions of Taobao Global and instruct the relevant bank in which your User Bank Account or User Bank Card is maintained (the "User Bank") to debit or credit your User Bank Account or User Bank Card for making payments in connection with an Online Transaction. You represent and warrant that you have full power and authority in relation to the User Bank Account or User Bank Card to give proper authorization to Alipay or its affiliates in order for it to provide the Auto-Debit Payment Service to you.

      1.4  You represent and warrant that you will maintain at all times a sufficient balance in your User Bank Account or User Bank Card to enable the User Bank to make the relevant debits or credits in accordance with the instructions of Alipay or its affiliates. Alipay shall have the right to refuse to provide the Auto-Debit Payment Service to you for an Online Transaction if your User Bank Account or User Bank Card does not have sufficient funds or credit to meet your payment obligations. Alipay shall have the right to impose an administrative fee for unsuccessful debit instructions.

      1.5  You agree that Alipay or its affiliates may collect, use, disclose and transfer information relating to your instructions and the User Bank Account or User Bank Card to other persons for the purpose of providing the Auto-Debit Payment Service.

      1.6  To the full extent permitted by applicable law, the Alipay Indemnified Persons shall not be liable for any error, delay, neglect, or omission in the transmission of any payment under the Auto-Debit Payment Service, save to the extent caused by the gross negligence or willful misconduct of the Alipay Indemnified Persons.

      1.7  To the full extent permitted by applicable law, the Alipay Indemnified Persons shall not be liable for any costs, losses, damages, actions, claims and liabilities which you or any other person may incur or suffer in connection with or as a result of providing the Auto-Debit Payment Service to you, save to the extent caused by the gross negligence or willful misconduct of the Alipay Indemnified Persons.

      1.8  Alipay may suspend or terminate the provision of the Auto-Debit Payment Service to a User at any time in its sole discretion.

       

       

      SCHEDULE 6

      Buyer Protection for the Taobao Global Site, Tmall Site and Taobao Site

       

      This Schedule shall apply only to Users of the Taobao Global Site, Tmall Site and Taobao Site.

       

      1. Buyer Protection Service

      You acknowledge that the Taobao Global Site, Tmall Site and Taobao Site may also provide buyer protection service for Buyers in certain Online Transactions on the Taobao Global Site, Tmall Site and Taobao Site (“Taobao -Tmall Buyer Protection Service”) and that the Taobao Global Site, Tmall Site and Taobao Site, in their sole discretion, determine the eligibility standards, scope, features, limitations and all other terms and conditions for and may initiate, change, modify, revoke or terminate the Taobao-Tmall Buyer Protection Service from time to time. If you are a Buyer that have been admitted to the Taobao -Tmall Buyer Protection Service, you fully and unconditionally agree to the following terms and conditions with respect to the Taobao -Tmall Buyer Protection Service:

      1.1 Account Protection. Alipay intends to use commercially reasonable efforts to employ industry customary practice security measures in processing and storing your payment information in your online accounts directly or indirectly with Alipay through the Taobao Global Site, Tmall Site and Taobao Site (“Alipay accounts”). However, you acknowledge that Alipay cannot guarantee the security and availability of services provided over open networks such as the internet at all times. Where there has been unauthorized use of your Alipay account (see Scope of Protection below), Alipay may compensate you for certain losses you suffer if you comply with the rules set out below.

      1.2 Scope of Protection.

      (a) Scope of protection.

      You may seek compensation under the Taobao -Tmall Buyer Protection Service only for direct losses suffered by you and caused by unauthorized transaction through your Alipay account, to which you have linked your credit cards, provided you have not violated any terms of the Alipay Service Agreement including provisions under this schedule.

      (b) Eligibility standards.

      You should meet at least the following conditions to be eligible for the protection under the Taobao -Tmall Buyer Protection Service:

      (i)   You have notified Alipay within 180 days of your Alipay account's unauthorized transactions.

      (ii) Your Alipay account has been used without your authorization.

      (iii) Your Alipay account has passed user identity authentication before the unauthorized transaction takes place.

      (iv) Your Alipay account has properly used Alipay security products (including but not limited to SMS verification services, etc.) or has been linked to your authorized mobile phone number before the unauthorized transaction takes place.

      (c). The amount of each compensation shall not exceed the dollar amount of direct loss caused by the unauthorized transaction. Each Alipay account shall be compensated one time and one time only for the unauthorized transaction through your linked credit card.

      (d). The following incidents are not covered by this protection service:

      (i)   Alipay, after investigation or reasonable judgement, believes that your claim of unauthorized transactions through your Alipay account is questionable, or has reason to believe that the allegedly “unauthorized transactions” are in fact authorized by you or your spouse, relatives, friends or employees, agents, etc. For example, the allegedly “unauthorized transactions” through your linked credit cards occurs in a trusted network environment (such as through an equipment or IP address normally used by you, or the transaction passed verification by SMS, etc.), or there is a suspicious situation in which your own statements do not match the facts and circumstances investigated and determined by Alipay.

      (ii)   Alipay, after investigation or reasonable judgement, determines that your intentional behavior, gross negligence or illegal behavior contributed to the allegedly unauthorized transaction and your own financial losses (such as voluntarily disclose to others your Alipay account credentials including account name/password; entering account name/password on phishing website).

      (iii) Alipay, after investigation or reasonable judgment, believes that your losses are due to fraud or coercion by others.

      (iv) You fail to provide all or part of the information requested by Alipay including but not limited to the information on User Claim Letter, or do not actively cooperate with Alipay; or Alipay, in its reasonable judgment, believes that the information provided by you cannot prove that the funds in the card linked to Alipay account is spent without your authorization.

      (e) Funds in the credit card linked to your Alipay account has been lost due to third parties other than the unauthorized user that stole your Alipay account credentials.

      (f) Your Alipay account has already enjoyed the protection service before this unauthorized use, or you have recovered your losses from other means (such as submitting a chargeback request to the issuing bank).

      (g) You have not complied the Alipay Service Agreement including terms under this and other schedules, attachments, or other rules published by Alipay, and Alipay, after reasonable judgment, determines that you are not entitled to this protection service or compensation due to reasons including but not limited to your acts of fraud, speculation, and violation of the legitimate rights and interests of others on any Alibaba website, Alipay website or when using any Alibaba or Alipay products or services.

      (h) Due to force majeure factors such as typhoon, earthquake, tsunami, flood, power outage, war, terrorist attack, etc., Alibaba’s or Alipay’s system fails to perform services.

      (i) Alibaba’s or Alipay’s service interruption or delay due to hacker attacks, technical adjustments or failures in the telecommunications sector, website upgrades, banking problems, etc.

      1.3 Protection methods

      (a) You may apply for compensation from Alipay if the unauthorized transaction is within the scope and terms and conditions of this protection service. You should notify Alipay immediately after you discovers the unauthorized transaction and submit relevant application materials including but not limited to the user claim letter and supporting documents as requested by Alipay. Alipay will process your application in accordance with terms of the Alipay Services Agreement and its internal policies and procedures.

      (b) Regardless of the way Alipay chooses to protect your rights and interests, you agree and acknowledge that Alipay's decision to offer you this protection service and to compensate your losses accordingly does not mean that Alipay’s acts or omissions caused your losses, nor does it represent Alipay shall assume any liability therefor.

      (c) You agree that, whenever and as soon as Alipay determines to compensate your losses, you shall fully and unconditionally transfer to Alipay, and Alipay shall immediately obtain and assume, all your rights and claims to any party that you may have in connection with the foregoing losses. You shall not make any claims or exercise any rights that have been transferred by you to Alipay, nor may you make any additional claim to Alibaba, Alipay or any of their respective affiliates.

      (d) If you recover the loss from other channels, there is evidence that you may have committed fraud, or you should be responsible for your losses, you should notify Alipay and return the compensation paid by Alipay to you under this protection service immediately; if Alipay discovers any of the foregoing circumstances, you should repay all the amount paid to you under this protection service immediately after you receive notice from Alipay. You acknowledge and agree that Alipay reserves the right to recover from you, including but not limited to, deducting the amount that Alipay has paid to you under this protection service from all or part of your Alipay account, in the event that you do not return the compensation in time.

      (e) You understand and agree that Alipay may, in the event of an advance notice to you by email or publication on the website or app of the Taobao Global Site, Tmall Site and Taobao Site, modify any terms or conditions of or terminate or revoke this protection service unilaterally and shall not be liable for such modification or termination.

      (f) You understand and agree that when Alipay compensates you, it has the right and discretion to choose to refund to your credit card, pay to your bank account or through other means and methods.

      1.4 Risk control measures

      You understand and agree that the fact that you have claimed compensation for financial losses in connection with your use of Alipay payment services and Alipay accounts indicates that the Alipay account you are using is at risk. In order to protect you, Alipay may suspend all or part of Alipay services, including but not limited to limiting certain functions of your Alipay account such as top-up and payment.

      You agree to provide evidence, documents and information to support your compensation claim, including but not limited to: the front and back of the credit card used in the payment, the identification documents used to apply for the credit card (local ID card / passport), photo of bank statement, and User claim letter.

      1.5 User claim letter

      You shall contact the customer service of Alipay to obtain the latest form of User claim letter, which may be modified by Alipay from time to time. You shall properly complete, sign and submit a user claim letter before claiming any compensation under this Taobao–Tmall Buyer Protection Service.

       

       

      SCHEDULE 7

      Additional Terms and Conditions for the Alibaba.com Site

       

      This Schedule shall apply only to Users of the Alibaba.com Site

       

      1. Trade Assurance Program

      If you are Seller: Upon entering into a separate agreement with Alipay, you may be required to provide deposits using the methods as designated by Alibaba.com on the Alibaba.com Site to secure your due performance of obligations under the relevant trade assurance program. You agree to permit and hereby authorize Alipay to act on the instructions of Alibaba to deduct, withhold and dispose any deposits provided in accordance with the terms under the relevant trade assurance program.

      If you are a Buyer: You acknowledge and agree that the protection afforded to you under a trade assurance program applies to those Online Transactions where the Seller has subscribed to such program and the purchase falls within the trade assurance program scope.

       

      2. The following provision shall replace clause 3.1 in the main agreement in its entirety:

      3.1   The Buyer in an Online Transaction shall pay the full transaction price listed for the Online Transaction to the Seller through the Alipay website unless another option is made available directly by the Platform Operator on the relevant Platform Site.  When using Alipay to submit payment for an Online Transaction, payments are processed through bank accounts owned by Alipay or one of its affiliates and/or a registered third party service provider acting on Alipay’s behalf and the relevant funds are received for the Seller in accordance with the applicable Transaction Services Agreement.  The Seller hereby appoints Alipay as its agent for the limited purpose of receiving payments from Buyers.  The Seller agrees that the Buyer’s full payment of the transaction price listed for the Online Transaction (“Purchase Payment”) to Alipay constitutes final payment to the Seller extinguishing Buyer’s payment obligation to Seller as if the Buyer had paid the Seller directly, even if the payment is not received by Seller from Alipay.  The Purchase Payment must be made in U.S. dollars or any other currencies as supported by Alipay at the time of the transaction.  Buyers will receive a receipt upon payment that will indicate that payment has been made on the applicable date.  For Buyers located in the U.S. or Buyers making payments via U.S. credit cards, debit cards or bank accounts, Alipay US is the agent of Seller to receive Purchase Payments authorized by such Buyers.

       

      3. The following provision shall replace clause 3.3 in the main agreement if Seller is located inside the U.S.: 

      3.3   Seller acknowledges and agrees that settlement of funds by Alipay shall be made to Seller's account for Online Transaction payments maintained by Alipay US if Seller is located in the U.S. (the “Seller Account”).  Alipay's obligation to remit Purchase Payments is extinguished once funds are credited to the Seller Account.  Once funds are credited to the Seller Account, Alipay US is responsible for Seller's funds, and such funds shall be made available to Seller as agreed between the Seller and Alipay US. 

       

      4. The following provision shall replace clause 3.3 in the main agreement if Seller is located outside the U.S.:

      3.3 Seller acknowledges and agrees that settlement of funds by Alipay shall be made at Platform Operator’s instruction to Seller's account for Online Transaction payments maintained by Alibaba.com Hong Kong E-Commerce Private Limited (“Alibaba HK”) (“ICBU Seller Account”) or Alipay Merchant Services Pte. Ltd (“Alipay MS”), as applicable, in accordance with applicable local law. 

      Alipay's obligation to remit Purchase Payments is extinguished once funds are credited to the ICBU Seller Account or the Seller’s account with Alipay MS as applicable.  Once funds are credited to the ICBU Seller Account, Alibaba HK is responsible for Sellers' funds, and such funds shall be made available to Seller as agreed between the Seller and Alibaba HK.  Once funds are credited to the Seller’s account with Alipay MS, Alipay MS is responsible for the Seller’s funds, and such funds shall be made available to the Seller as agreed between the Seller and Alipay MS.

      Alipay shall retain the funds received in connection with an Online Transaction until instructed by the Platform Operator. Alipay shall process the funds in accordance with instructions of the Platform Operator.

       

      5. In the event of a refund, the User acknowledges and agrees that refunds shall be made at the Platform Operator’s instruction directly (or indirectly through an affiliate of Alipay MS), but that responsibility for the refund lies with Alibaba HK.

       

       

      SCHEDULE 8

      Special Terms for Users in the European Economic Area

       

      Alipay (Europe) Limited S.A. is a public limited liability company (société anonyme) organised under the laws of the Grand Duchy of Luxembourg, registered with the Luxembourg trade and companies register (R.C.S. Luxembourg) under number B188095 with registered address 11-13 Boulevard de la Foire, L-1528 Luxembourg, Grand Duchy of Luxembourg and authorised by the Luxembourg Financial Sector Regulator (Commission de Surveillance du Secteur Financier) as an electronic money institution under the Payment Services Law (as defined below) for the issuance and/or acquiring of payment instruments ("Alipay Lux").

       

      This Schedule 8 forms part of, and amends, the Agreement where You are an individual located in, or a legal entity with its registered or head office in, the European Economic Area and Alipay Lux is providing the Alipay Services to You in the European Economic Area. If any provision in this Schedule 8 conflicts with a provision in the Agreement, the provision in this Schedule 8 will prevail. The Agreement and any notices given in connection with it, will be in English. If You are a consumer and would like a copy of the Agreement or any further information about the Alipay Services at any time please contact Alipay Lux via the Site.

       

      1.  Interpretation

      1.1     In this Schedule 8:

      (a)  capitalised terms used but not defined have the meanings given to them in the Agreement;

      (b)  “Business Day” means a day, other than a Saturday, Sunday or public holiday in Luxembourg, when banks in Luxembourg are normally open for business;

      (c)  “Cleared Funds” means funds in respect of a Payment Request which are no longer subject to a right of recall;

      (d)  “EEA” means the European Economic Area;

      (e)  “Payment Request” means any request from You to Alipay Lux to initiate a payment transaction;

      (f)    “Payment Services Law” means the Luxembourg law of 10 November 2009 on payment services, as amended;

      (g)  “PSD2” means Directive (EU) 2015/2366;

      (h)  “Settlement Account” means an account or accounts designated by You as the account to be debited and credited by Alipay Lux for card transactions, fees, chargebacks and other amounts due and payable.

      (i)    “Settlement Amount” means in respect of a payment order, the total amount, including the amount of the transaction and any fees, charges and costs that You owe to us pursuant to the Agreement in relation to the payment order;

      (j)    the terms “consumer” (consommateur), “payment order” (ordre de paiement) and “payment transaction” (opération de paiement) shall have the meaning given to it in the Payment Services Law;

      (k)  references to legislation, including the Payment Services Law and PSD2, are to such legislation as amended, updated and replaced from time to time.

       

      2.  Alipay Services

      2.1     Where You are an individual residing in, or a legal entity with its registered or head office in, the EEA, Alipay Lux will provide the Alipay Services to You.

       

      3.  Opt-out of certain provisions in the Payment Services Law

      3.1     Where You are not a consumer, You hereby expressly agree that:

      (a)  the provisions of Title III of the Payment Services Law, including Article 3 letter (o) (Negative scope), paragraph (3) of Article 48-1 (Conditions for exemptions relating to electronic money institutions), Article 60 (Information charges), Article 60-1 (Burden of proof with respect to information requirements), Article 61 (Currency and currency conversion), Article 62 (Information on additional charges or reductions), Article 65 (Prior general information), Article 66 (Information and conditions), Article 66-1 (Information for payer’s account servicing payment service provider in the event of a payment initiation service), Article 67 (Information for the payer after receipt of the payment order), Article 68 (Information for the payee after execution), Article 70 (Prior general information), Article 71 (Information and conditions), Article 72 (Accessibility of information and conditions of the framework contract), Article 73 (Changes in conditions of the framework contract), Article 74 (Termination), Article 75 (Information before execution of individual payment transactions), Article 76 (Information for the payer on individual payment transactions) and Article 77 (Information for the payee on individual payment transactions) thereof, shall not apply to the Agreement;

      (b)  the following provisions of Title IV of the Payment Services Law shall not apply to the Agreement: paragraph (1) of Article 79 (Charges applicable), paragraphs (3) and (4) of Article 81-3 (Provisions concerning access to data and payment accounts and the use of such data in the context of account information services), Article 86 (Evidence on authentication and execution of payment transactions), Article 88 (Payer's liability for unauthorised payment transactions), Article 89 (Refunds for payment transactions initiated by or through a payee), Article 90 (Requests for refunds for payment transactions initiated by or through a payee) and Article 93 (Irrevocability of a payment order), Article 101 (Non-execution or defective execution);

      (c)  the provisions of Title III and Title IV of PSD2, as implemented in other EEA member states shall not apply to the Agreement.

      3.2     You represent and warrant that You are not a consumer and are deemed to repeat such representation and warranty each time You submit a payment request to Alipay Lux unless You have notified Alipay Lux that this is not the case.

      3.3     You shall notify Alipay Lux in writing immediately if at any time during the term of the Agreement You become a consumer, in which case Alipay Lux may (in its absolute discretion) cease to provide some or all of the Alipay Services under the Agreement to You.

       

      4.  Consent to the use of personal data

      4.1     You consent to Alipay Lux accessing, processing and/or retaining personal data for the purposes of providing the Alipay Services.

       

      5.  Communications and notices

      5.1     Where You are a consumer, Alipay Lux will usually contact You via e-mail or the Site.

      5.2     Where the applicable law requires Alipay Lux to provide information to You on a "durable medium", Alipay Lux via e-mail or the Site.

      5.3     All communications and notices to be given or sent under the Agreement shall be in English.

       

      6.  Complaints and disputes

      6.1     All complaints relating to the Agreement will be processed pursuant to Alipay Lux’s complaint resolution procedures, which Alipay Lux will make available to You in English on the Site. Alipay Lux may amend and update such procedures from time to time.

       

      7.  Date of effect of this Schedule 8

      7.1     This Schedule 8 shall continue in effect until the Agreement is terminated or expires pursuant to its terms.

       

      8.  Amendments

      8.1     Where You are a consumer, the Agreement may be amended by written agreement between You and Alipay Lux, by Alipay Lux giving You two (2) months’ notice in writing of the amendments. If You reject in accordance with section 8.3 below, You have the right to terminate the Agreement free of charge and with effect at any time until the date when the amendments would have applied.

      8.2     Where You are not a consumer, the Agreement may be amended by written agreement between You and Alipay Lux or, in the case of amendments required by applicable law, unilaterally by Alipay Lux giving You two (2) weeks’ notice in writing of the amendments.

      8.3     You agree that You will be deemed to accept any changes to the Agreement, unless You notify Alipay Lux before the date of their proposed date of entry into force that such changes are not accepted. If You do not terminate the Agreement and continue to use the Alipay Services after the changes have taken effect, You will be deemed to have accepted such changes.

       

      9.  Consent to execute online transactions

      9.1     You agree that by submitting a payment order, You consent to the execution of the Online Transaction.

       

      10.     Refusal of payment orders

      10.1  Subject to its obligations under the Payment Services Law, and unless otherwise specified in the Agreement, Alipay Lux may refuse to accept a Payment Request or a payment order.

       

      11.     Incoming payments

      11.1  Where You are the Seller, You agree that, unless otherwise agreed in writing between You and Alipay Lux (in the Agreement or otherwise), the time of receipt of a payment order will be the time Alipay Lux receives the payment order or, where Alipay Lux receives the payment order after 15.00 hrs or on a day that is not a Business Day, the next Business Day.

       

      12.     Deductions

      12.1  Where You are the Seller, Alipay Lux will deduct or pay (as applicable) amounts it receives on your behalf by way of settlement of transactions from a third party payer:

      (a)   firstly, in payment of all amounts due to Alipay Lux, including in respect of fees, charges and costs due and payable pursuant to the Agreement or as set out in any invoices which we have sent to You; and

      (b)   secondly, unless otherwise agreed in writing between Alipay Lux and You (in the Agreement or otherwise), to your Settlement Account.

       

      13.     Outgoing payments

      13.1  In order to make a payment order, Alipay Lux may require that You provide it with certain information pursuant to the contractual terms of the relevant Platform Site.

      13.2  Where You are the Buyer and You submit a Payment Request (as payer) to a payee, unless otherwise agreed in writing between You and Alipay Lux (in the Agreement or otherwise), the time of receipt of a payment order will be the later of:

      (a)   the time Alipay Lux receives the Payment Request or, where Alipay Lux receives the Payment Request after 15.00 hrs or on a day that is not a Business Day, the next Business Day; and

      (b)   the time Alipay Lux receives the Settlement Amount in full in Cleared Funds.

       

      13.3  Once Alipay Lux has received your payment order pursuant to section 13.2 above, You may not revoke the payment order.

      13.4  Where You are a consumer, when Alipay Lux receives a payment order from You, Alipay Lux shall provide You with information on the maximum execution time for the payment services and any charges payable by You.

       

      14.     Non-execution or defective or late execution of payment transactions

      14.1  Where You are a consumer, Alipay Lux is liable to You for the correct execution of the payment transaction following the payment order requested by You, unless it can prove that the payee’s payment service provider received the correct amount of the payment transaction in accordance with the information in your payment order. 

      14.2  Where Alipay Lux has incorrectly executed a payment transaction and is liable, Alipay Lux shall refund You the amount of the payment transaction without undue delay and in any event, no later than the end of the next Business Day on which Alipay Lux becomes aware of an incorrectly executed payment transaction. 

      14.3  Where You are a consumer, if You become aware of an unauthorised or incorrectly executed payment transaction, You shall notify Alipay Lux without undue delay and in any event no later than thirteen months after the debit date of such transaction.

      14.4  Where You are not a consumer, if You become aware of an unauthorised or incorrectly executed payment transaction, You shall notify Alipay Lux without undue delay and in any event no later than thirty days after the debit date of such transaction.

       

      15.     Severability

      15.1  If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision will be deemed deleted. Any modification to or deletion of a provision or part-provision under this paragraph will not affect the validity and enforceability of the rest of this the Agreement.

       

      16.     Liability, rights and obligations

      16.1  Nothing in the Agreement will exclude or limit any liability, or disapply or limit any rights or obligations, under the Payment Services Law, PSD2 or any other applicable laws that cannot be so excluded, disapplied or limited in accordance with the Payment Services Law, PSD2 and any other applicable laws (such liability, rights and obligations, together, “Mandatory Rules”). In the event of any conflict between a provision in the Agreement and any Mandatory Rule, the Mandatory Rule will prevail.

       

      17.     Termination

      17.1  Where You are a consumer, Alipay Lux may terminate the Agreement which is concluded for an indefinite term by giving You two (2) months’ prior notice.  

      17.2  Where You are not a consumer, Alipay Lux may terminate the Agreement by giving you one (1) months’ prior notice.

      17.3  You may terminate the Agreement at any time by giving Alipay Lux one month’s prior notice in writing.

      17.4  The rights of termination of the User contained in this Agreement will however not apply where the Payment Services Law and/or any other current or future Luxembourg payment services laws and regulations prohibit the termination of the present Agreement for an event of insolvency or similar event of Alipay Lux.

       

      18.     Third party rights

      18.1  Nothing in this Agreement, express or implied, is intended to or shall confer upon any person other than the parties hereto, any right, benefit or remedy of any nature whatsoever under or by reason of this Agreement. 

       

      19.     Governing law and jurisdiction

      19.1  Where You are in the EEA and Alipay Lux is providing the Alipay Services to You, the Agreement shall be governed by the law of the Grand Duchy of Luxembourg. In the event of any dispute or claim arising from or in connection with the Agreement or your use of the Alipay Services, the relevant parties shall resolve such dispute or claim through amicable negotiations. If such dispute or claim is still not resolved (including any dispute on the existence, validity or termination of the Agreement), You irrevocably consent to the matter being referred to and finally resolved by arbitration in Luxembourg by the Arbitration Center of the Luxembourg Chamber of Commerce. If any dispute is submitted to the Arbitration Center of the Luxembourg Chamber of Commerce for arbitration, the arbitration shall be conducted in accordance with the Rules of Arbitration of the Arbitration Center of the Luxembourg Chamber of Commerce in force at the time of applying for arbitration, which are deemed to be incorporated by reference in this paragraph. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Luxembourg. The language to be used in the arbitral proceedings shall be English. The arbitration award rendered by the Arbitration Center of the Luxembourg Chamber of Commerce shall be final and binding on all the relevant parties.

      19.2  The foregoing is without prejudice to the right of the User to initiate ordinary court proceedings if the User is a consumer and to issue a complaint with the Luxembourg Financial Sector Regulator (Commission de Surveillance du Secteur Financier) in order to obtain an out of court settlement. More information about such dispute resolution procedure with the Luxembourg Financial Sector Regulator can be found here If You are a consumer You also can use the platform made available via the following website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

       

       

      THE CHINESE LANGUAGE VERSION OF THE AGREEMENT IS PROVIDED FOR REFERENCE PURPOSES ONLY AND IS UPDATED AS AT 1 JANUARY 2020. AFTER 1 JANUARY 2020, ONLY THE ENGLISH LANGUAGE VERSION OF THE AGREEMENT WILL BE UPDATED. THE ENGLISH LANGUAGE VERSION OF THE AGREEMENT PREVAILS. PLEASE REFER TO THE ENGLISH LANGUAGE VERSION OF THE AGREEMENT FOR THE LATEST TERMS.

       

      本协议的中文版仅作参考,内容最后更新于202011日。 202011日之后,本协议的中文版将不再更新. 本协议以英文版为准,请查看最新的英文版协议。

       

       

      支付宝服务协议

      更新日期:202011

       

      请审慎阅读本协议。

      本服务协议(包括附件)(本协议)由以下各方订立:

      (1) 您,即以下所述一个或多个在线网站或移动应用程式(统称平台网站)的用户(定义见下文),且属于下述某个用户群体的一员():

      (a) 平台网站:www.aliexpress.com /或相关移动应用程式(“AliExpress Site”

      用户群体:买方(定义见下文);卖方(定义见下文)

      (b) 平台网站:http://wholesale.alibaba.com /或相关移动应用程式(Alibaba.com Wholesale Site

      用户群体:买方;卖方

      (c) [故意留白]

      (d) 平台网站:https://intl.aliyun.com /或相关移动应用程式(Alibaba Cloud Site

      用户群体:买方

      (e) 平台网站:https://www.taobao.com /或相关移动应用程式(Taobao Global Site

      用户群体:买方;卖方

      (f) 平台网站:https://www.tmall.com /或相关移动应用程式(Tmall Site

      用户群体:买方;卖方

      (g) 平台网站:https://www.alibaba.comAlibaba.com Site

      用户群体:买方;卖方

      (h) 平台网站:https://world.taobao.com/ /或相关移动应用程式(Taobao Site

      用户群体:买方;卖方

      (2) ALIPAY SINGAPORE E-COMMERCE PRIVATE LIMITED(一家在新加坡注册成立的公司,公司注册号:201000378D 支付宝支付宝新加坡)。为免生疑义,卖方和支付宝之间就平台网站(d)所订立的协议不是本协议。就平台网站(d)而言,支付宝向卖方提供的服务(如有)受另行订立的协议约束。

       

      本协议就您与相关实体就AliExpress SiteAlibaba.com Wholesale SiteAlibaba Cloud SiteTaobao Global SiteTmall SiteAlibaba.com SiteTaobao Site(统称平台经营者)(视具体情况而定)提供的服务所订立的相关交易服务协议(交易服务协议)作出补充,并就您使用向平台网站的注册用户(用户)提供的支付宝服务(定义见下文)规定了相关条款及细则。如果本协议(或其任何一部分)与任何交易服务协议发生任何冲突,应当以本协议的条款为准。

       

      除非另有说明或文意另有所指,本协议中提及的支付宝我们我们的包括支付宝及其关联方,该等关联方包括Alipay.com Co., LtdAlipay.com Co., Ltd.Alipay (UK) LimitedAlipay (Europe) Limited S.A.Alipay Lux)、Alipay (Canada) Inc.Alipay Canada)、 Alipay US, Inc.Alipay US)和Alipay (Australia) Pty Ltd 。该等关联方也参与提供支付宝服务,而且就其提供的支付宝服务而言是本协议的一方。

       

      点击以下链接可以获得交易服务协议的文本:

      (a) AliExpress Site而言:https://rule.alibaba.com/rule/detail/2054.htm

      (b) Alibaba.com Wholesale Site而言: https://rule.alibaba.com/rule/detail/2054.htm

      (c) [故意留白]

      (d) Alibaba Cloud Site而言:https://www.alibabacloud.com/help/faq-detail/42427.htm

      (e) Taobao Global Site而言:http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi 

      (f) Tmall Site而言:http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi

      (g) Alibaba.com Site而言:https://rule.alibaba.com/rule/detail/2054.htm

      (h) Taobao Site而言:http://terms.alicdn.com/legal-agreement/terms/TD/TD201609301342_19559.html?spm=a2145.7268393.0.0.f9aa5d7cQhLtpi

       

      1. 条款的接受

      1.1 您确认,支付宝将向您(即相关平台网站的用户)提供支付宝服务,支持您根据平台经营者指示,通过该等平台网站并在该等网站上进行的线上交易(线上交易)。

      1.2 您确认,您在使用支付宝服务前已阅读本协议。每一次在您使用支付宝服务时,您均确认您同意受本协议的条款及细则以及此后不时作出的任何修订与修正文本的约束。

      1.3 一些支付宝服务可能由我们的关联方支持和提供。该等关联方包括Alipay.com Co., Ltd.Alipay (UK) LimitedAlipay LuxAlipay CanadaAlipay USAlipay (Australia) Pty Ltd。如果您是www.alipay.com在线网站(支付宝网站)的注册用户,本协议不适用于您在支付宝网站上并通过支付宝网站使用Alipay.com Co., Ltd.提供的服务之行为。

      1.4 我们可以透过在平台网站上发布本协议的更新文本,随时修订本协议。本协议的更新文本在发布后立即生效。您继续使用支付宝服务,即表明您同意本协议的修订条款将适用于您。

       

      1.5 如果您是中国大陆地区商户,您还需要阅读并遵守《跨境支付结算服务协议》(https://render.alipay.com/p/c/k2zp421f),以便 Alipay E-Commerce Singapore Private Limited及其关联公司(如支付宝(中国)网络技术有限公司)可以为您提供相应跨境结算服务。请您务必审慎阅读、充分理解各条款内容,特别是免除或者限制服务方责任的条款。

       

      2. 支付宝服务

      2.1  “支付宝服务是由支付宝和我们的关联方提供的服务,为线上交易提供付款便利。您的每一次线上交易均受相关交易服务协议的约束。

      2.2 支付宝服务仅提供给平台网站的用户。用户可能是买方卖方,视具体情况而定。在线上交易中购买或获得任何产品或服务的用户亦简称买方,在线上交易中出售或提供任何产品或服务的用户亦简称卖方。如果您对任何平台网站服务的认购到期或因任何原因终止,您将无法使用支付宝服务在平台网站上完成线上交易。

      2.3 如发生以下情形,支付宝有权拒绝为任何线上交易提供支付宝服务:(a) 线上交易不符合相关交易服务协议的条款及细则,或者不符合平台经营者根据平台经营者指示并按相关交易服务协议提供的交易服务所适用的其他相关条款、规则和政策;或 (b) 支付宝有理由认为线上交易可能违反任何法律法规或规则,或者可能导致支付宝或我们的任何关联方承担任何责任或义务。如果线上交易的卖方指定的用于接收交易价款的银行账户未经支付宝和我们的关联方核实及确认,支付宝没有义务提供支付宝服务。您同意,支付宝或其本地关联方对根据本协议的条款汇出或转移资金拥有绝对的全权酌情权。

       

      3. 为线上交易提供支付宝服务

      3.1 除非平台经营者或相关平台网站直接提供其他支付选项,否则线上交易的买方应当通过支付宝网站,向卖方支付线上交易的全部交易价款。当您使用支付宝对线上交易进行付款时,款项将通过支付宝或其任何关联方及/或代表支付宝行事的注册第三方服务商拥有的账户予以处理,而相关资金将根据相关交易服务协议代卖方予以收取。卖方在此委托支付宝作为代表其收取买方支付的款项此有限目的之代理人。卖方同意,买方向支付宝足额支付线上交易的交易价款,构成最终向卖方支付款项的行为,同时买方的付款义务消除,如同买方直接向卖方付款一样,即使卖方没有从支付宝获得该等款项。如果支付宝未能将其从买方收取的款项转付给卖方,支付宝(而非买方)应当自行向卖方承担付款义务。交易时,买方必须以美元或在交易时支付宝支持的其他货币付款。买方将收到付款凭条,其上载明买方已于相关日期付款。对于在美国的买方或通过美国信用卡、借记卡或银行账户付款的买方,Alipay US是卖方的代理人,代表卖方收取该等买方授权支付的款项。

      3.2 支付宝收到买方的付款后,应当立即通知相关平台网站,告知具体付款信息。

      3.3 支付宝应当根据平台经营者的指示保留所收到的线上交易资金,直至按卖方与相关平台经营者之间的约定,在发生以下任何事件时为止:

      (a) 买方确认其已完成线上交易,在该等情况下,全部资金将转付给卖方;

      (b) 买方没有在卖方规定的且相关平台经营者同意的期限内确认收到商品或服务,在该等情况下,全部资金将转付给卖方;

      (c) 线上交易被撤销,在该等情况下,全部资金将退还给买方;

      (d) 买方与卖方订立任何结算协议,在该等情况下,资金将依据该等结算协议予以处理;

      (e) 已将平台经营者提供的服务所涉及的争议提交给一个平台网站以让平台经营者决定,且根据相关交易服务协议,平台经营者的决定为最终决定并有约束力。在该等情况下,资金将根据平台经营者的决定予以处理;及

      (f) 平台经营者、支付宝或我们的关联方收到相关法院、仲裁机构或机构签发或作出的任何命令、裁定、裁决或判决,被要求解付资金。在该等情况下,资金将根据该等命令、裁定、裁决或判决予以处理。

      如果您是买方,您确认并同意,支付宝并不代表您持有任何资金,也不会以任何托管或受托身份持有任何资金。

      如果您是卖方,您确认并同意,您已请求根据本第3.3条的规定延期向您结算资金。本第3.3 条中的任何规定,均不影响以下事实:即买方的线上交易付款义务在支付宝根据第3.1条收到资金时被完全履行。

      3.4 支付宝在向用户解付任何资金时,有权扣除或代扣用户应向支付宝及/或其关联方、及/或相关平台经营者(如有)支付的到期费用或服务费,具体数额以相关平台经营者根据卖方与相关平台经营者订立的协议或相关交易服务协议(视具体情况而定)指示的数额为准。

      3.5 任何未申领的资金将由支付宝持有,持有期限为五(5)年,或者根据相关平台经营者所指示的期限。持有期限到期时,您作为卖方将被视为已放弃就该等资金提出任何申索,或者若适用法律要求,我们将在扣除相关费用(如适用法律许可及在适用法律许可的范围下)后,将该等资金移交给相关主管机构。您在此同意,前述期限到期后,或者将该等资金移交给相关主管机构后,支付宝即被免除向您支付该等未申领资金的任何其他义务。

      3.6 您确认并同意,对于支付宝在提供服务时持有的任何资金,支付宝可以收取该等资金的利息。任何该等利息均属于支付宝所有,您不会获得与支付宝服务有关的利息或其他收益。

      3.7 如果买方选择通过借记卡或信用卡支付网上交易的款项,买方在此授权支付宝或其关联方从该等卡上扣款以获得必要数额的资金。

      3.8 在结算付款时,买方可以选择将其借记卡或信用卡的信息保存在其在平台经营者开立的账户中。如果买方作出该等选择,该等信息将由支付宝或其关联方代表平台经营者保存。买方在此授权支付宝或其关联方收集并储存其借记卡或信用卡的信息。

      3.9 您如果对在平台网站上处理您的付款有任何疑问,请点击https://global.alipay.com/open/faq.htm/https://cschannel.alipay.com/newPortal.htm?scene=scene_114&enterurl=https://cshall.alipay.com/hall/index.htm&cshallId=19eabb16bde644d7b2a9d49eb17a7e4e&pcHelperRouterId=19eabb16bde644d7b2a9d49eb17a7e4e联系我们。您如果从平台网站上发出订单,但遇到与订单有关的问题,请联系相关平台网站的客户服务。

       

      4. 用户责任

      4.1 所有的线上交易仅由用户及在用户间达成。您应当根据相关交易服务协议以及相关平台网站的条款、规则和政策完成线上交易。您同意,对于任何线上交易或根据任何线上交易提供的任何产品或服务,您不会要求支付宝和我们的关联方或代理人承担任何相关责任。

      4.2 为了让支付宝提供支付宝服务,您同意发出一切必要的通知、提供一切必要的信息、资料、给予一切必要的批准,并提供一切合理的协助与合作。若您未能遵守前述规定导致支付宝延期提供任何支付宝服务,或者导致任何线上交易被撤销的,支付宝和我们的关联方对该等延期引发的任何损失或损害不承担任何责任。

      4.3 您陈述并保证:

      (a) 您在使用支付宝服务时应当诚实守信,遵守所有适用法律法规;

      (b) 您在使用支付宝服务时提供的信息和资料均真实、完整、合法及准确,并没有任何错误,不含任何误导或欺诈内容;

      (c) 您不得利用支付宝服务从事欺诈支付宝、我们的关联方、其他用户或任何其他人的活动,亦不得从事其他违法活动(包括交易法律禁止的产品或服务);

      (d) 如果您是产品的卖方:

      (i) 您拥有合法权利和授权销售、经销或出口您通过平台经营者提供的服务所出售的产品。您销售该等产品不会侵犯任何第三方的权利;

      (ii) 您对线上交易中出售的产品拥有合法的所有权,而且产品符合所有相关描述和要求;及

      (e) 如果您是服务的卖方,您将以合理的审慎方式及利用合理的技能提供所订购的服务。

      4.4 如果支付宝依据合理的证据,自行认为任何用户没有善意行事、滥用支付宝服务、或者违反本协议的,支付宝有权要求相关平台经营者撤销线上交易。

      4.5 作为用户,您应当自行负责缴纳就通过支付宝服务购买或提供的任何产品或服务征收的,或者因线上交易产生的任何税款、关税或其他政府征税或任何财政费用。

      4.6 在适用法律允许的最大限度内,对于因您使用支付宝服务或违反本协议而直接或间接引发的任何及所有损失、损害赔偿、诉讼、索赔和债务(包括按全额赔偿原则计算的法律费用),您同意向支付宝、我们的关联方和我们的员工、董事、高管、代理人和代表(统称支付宝受偿人士)予以赔偿并使支付宝受偿人士免遭损害。支付宝有权自行承担费用,对任何原本需要您赔偿的事项取得独家抗辩权和控制权,在此情况下,您应配合支付宝主张任何可享有的抗辩权。

       

      5. 个人数据隐私

      5.1 您同意,我们可以根据支付宝隐私政策(相关内容请登录以下网站浏览:https://render.alipay.com/p/f/agreementpages/alipayglobalprivacypolicy.html)收集、持有、使用、转移您的个人数据。

       

      6. 系统暂停服务

      6.1 如果因支付宝提前公告的系统暂停服务或者任何不可抗力事件(定义见第8条),直接或间接导致您无法使用支付宝服务,您同意在适用法律允许的最大限度内,对于支付宝受偿人士在履行其在本协议项下的义务时发生的任何违约、延期或未能履行义务等情形,你不会要求支付宝受偿人士承担任何相关责任。

       

      7. 免责声明与责任限制

      7.1 在适用法律允许的最大限度内,支付宝仅对本协议明文规定的义务承担责任。

      7.2 您同意,所有因线上交易产生的争议仅应当是您和您的交易对手之间的争议。

      7.3 用户信息由用户自身提供。支付宝对用户信息的准确性、真实性和完整性不作任何陈述或保证。对于因您的自身判断和使用或依赖该等信息的决定而产生的所有后果,您应当自行承担责任。

      7.4 除本协议明文规定外,对于支付宝服务或卖方按线上交易提供的任何产品或服务(包括对于以下各项),在适用法律允许的最大限度内,支付宝不作任何保证:

      (a) 支付宝服务达到您的要求;

      (b) 支付宝服务不发生中断、能及时提供或不存在任何错误;或

      (c) 您获得的与支付宝服务有关的任何产品、信息、资料或服务均达到您的要求。

      7.5 您从支付宝受偿人士获得的或通过使用支付宝服务获得的任何信息、建议或资料,无论是书面的或是口头的,均不构成支付宝就支付宝服务作出的保证。

      7.6 除本协议明文规定外,在适用法律允许的最大限度内,支付宝服务将按现状可用不保证无瑕疵的原则提供。任何及所有保证、陈述、条件、承诺和条款,无论是明示的或默示的,在此均予以免责并排除。

      7.7 因支付宝服务的使用或无法使用导致的任何间接的、附带的、特定的或惩罚性的损害赔偿,包括利润或收入损失、业务中断损失、业务机会损失、数据损失或其他经济利益损失等各项的损害赔偿,无论该等损害赔偿基于合同、过失、侵权或其他原因产生,支付宝受偿人士在适用法律允许的最大限度内不承担任何责任。

      7.8在适用法律允许的最大限度内,支付宝受偿人士因任何线上交易相关的支付宝服务产生的责任总额,不得超过支付宝从任何该等交易中获得的报酬总额。

      7.9 您使用支付宝服务,即代表您确认并同意,支付宝不是一家银行或汇款代理人,且不得以任何方式将支付宝服务解释为提供银行服务或汇款服务。支付宝不是用户资金的受托人、诚信受托人或托管人,对使用支付宝服务付款的产品或服务不拥有控制权,也不承担任何责任。支付宝不担保任何用户的身份,也不确保买方或卖方能在平台网站上完成交易。

      7.10 某些司法管辖区不允许排除默示担保或对附带或间接损害赔偿的责任限制或排除。因此,前述责任排除或限制规定可能不适用于您。您可能享有其他权利,具体因司法管辖区不同而有所不同。

      7.11如果您与任何其他方发生纠纷,则对于因此类纠纷而引起或与之有任何关联的各种类型和性质的索赔、要求和损害赔偿(无论实际还是间接,无论已知还是未知),您将免除支付宝受偿人士的责任。若您为加利福尼亚州居民,您同意放弃适用《加州民法典》第1542条,该条部分规定如下:一般免责书不适用于债权人在签署免责书时不知道或不怀疑存在对其有利的债权,如果债权人不知道此类债权,则其与债务人的和解必然受到重大影响。

       

      8. 不可抗力

      因该等人士不能合理控制的自然行为、力量或原因,包括(i)火灾、洪水、自然因素或其他天灾;(ii)敌对行动、战争、暴乱或内乱的爆发或升级,或恐怖主义行为;(iii)互联网故障、电脑、通讯或电力故障,或任何其他设备故障;(iv)劳资纠纷(无论员工的要求是否合理或者是否在相关人士有权满足的范围内);(v)政府机构以作为或不作为方式禁止或阻碍受影响人士履行本协定规定的义务,包括国内或外国法院或法庭的命令、政府限制、制裁或外汇管制等;或(vi)第三方因相关人士不能合理控制的原因而未履行义务(统称不可抗力事件),直接或间接导致您、您的关联方或代理人(用户受偿人士)或支付宝受偿人士(用户受偿人士和支付宝受偿人士各简称人士)在履行本协议项下的义务时违约、延期或未能履行的,用户受偿人士或支付宝受偿人士不承担任何责任。如果发生不可抗力事件,本协议无法履行义务的一方仅在不可抗力事件持续期间,被免于履行任何其他受不可抗力事件影响的义务,但应当继续尽商业上合理的努力恢复履行义务。

       

      9.  司法管辖权

      9.1 本协议受新加坡共和国法律管辖,并按照新加坡共和国法律予以解释,但不考虑该国冲突法原则。

      9.2 对于因本协议、线上交易或您使用支付宝服务而产生的或与之相关的任何争议、争论或索赔(争议),双方应首先通过友好协商的方式解决该等争议。任何及所有争议,包括关于本协议的存在、解释、有效性、无效、违反或终止的任何问题,将提交新加坡国际仲裁中心(SIAC),仅能由SIAC根据届时有效的SIAC仲裁规则在新加坡最终解决。该等仲裁规则应被视为通过引述方式纳入本条中。仲裁地点应为新加坡,仲裁庭应由三(3)名仲裁员组成。各方应指定一(1)名仲裁员,然后由双方指定的两(2)名仲裁员选择第三名仲裁员,由第三名仲裁员担任仲裁庭主席。仲裁应以英文进行。如果对支付宝受偿人士启动的任何法律程序,直接或间接产生于您违反相关交易服务协议,您应当在适用法律允许的最大限度内,向支付宝受偿人士赔偿其可能遭受的任何索赔、损失或损害赔偿金,并使支付宝受偿人士免于承担任何责任及受偿。您同意,任何争议解决程序仅能单个解决,不得以集体诉讼、合并诉讼或代表诉讼的方式予以解决。

      9.3 在任何情况下及在适用法律允许的最大限度内,自引发任何索赔的事项发生之日起满一年后,您不得向支付宝受偿人士提出本协议项下之任何索赔。

      9.4 尽管有上述规定,任何一方均有权在任何有管辖权的法院寻求临时救济,如初步禁令、财产或证据的保全等。

       

      10.  总则

      10.1 如果本协议的任何条款被认定为无效或不可强制执行,则应删除该条款,并应强制执行其余条款。

      10.2 标题仅供参考,不会以任何方式界定、限制、解释或描述该条款的范围或程度。包括包括但不限于

      10.3 除了根据第3.1条作为卖方的代理人处理付款的有限目的外,本协议无意于设立或建立任何代理、合伙、合营、雇员-雇主或特许人-被特许人关系。

      10.4 支付宝未能行使其在本协议项下的任何权利,不构成对该权利的放弃,也不构成对后续或类似违约行为的豁免。只有以书面形式作出的豁免才有效。

      10.5 支付宝有权将本协议(包括我们在本协议中的所有权利、所有权、利益、权益、义务和责任)转让或转移给我们的任何关联方和任何权益继承人。支付宝可将其在本协议项下的任何权利和责任委托给独立承包商或其他第三方。用户不得将本协议全部或部分转让给任何人或实体。

      10.6 如果本协议的英文版与任何其他语言版本存在任何冲突,应以英文版为准。

       

       

      附件1

      AliExpress Site新增条款及细则

       

      本附件仅适用于AliExpress Site的用户。

       

      1.     买方保障计划

      您确认,AliExpress Site还可以规定某些线上交易的买方保障计划。

      (a) 如果您是卖方且同意买方保障计划:您与支付宝另行订立协议后,可能需要使用速卖通在AliExpress Site上指定的方法存放一笔保证金,以担保您妥善履行相关买方保障计划下的义务。您同意允许支付宝并在此授权支付宝按速卖通的指示扣除、代扣和处置根据相关买方保障计划的条款提供的任何保证金。

      (b) 如果您是买方:您确认并同意,买方保障计划向您提供的保障适用于卖方已同意该等计划且购买行为在保障计划范围内的线上交易。如果卖方已同意买方保障计划且该等计划适用于您的购买行为,则本协议第3.3条对您不适用。

       

      2.  以下条款取代主协议第3.1条的全部内容:

      3.1  除非平台经营者在相关平台网站上直接提供其他支付选项,否则线上交易的买方应当通过支付宝网站,向卖方支付线上交易的全部交易价款。在您使用支付宝线上交易进行付款时,款项将通过支付宝或其任何关联方及/或代表支付宝行事的注册第三方服务商拥有的银行账户予以处理,而相关资金将根据相关交易服务协议代卖方予以收取。卖方在此指定支付宝为代表其收取买方支付的款项此有限目的之代理人。卖方同意,买方向支付宝足额支付线上交易的交易价款(交易价款),构成最终向卖方支付款项的行为,同时买方的付款义务消除,如同买方直接向卖方付款一样,即使卖方没有从支付宝获得该等款项。交易时,买方必须以美元或在交易时支付宝支持的其他货币支付交易价款。买方将收到付款凭条,其上载明买方已于相关日期付款。对于在美国的买方或通过美国信用卡、借记卡或银行账户付款的买方,Alipay US是卖方的代理人,代表卖方收取该等买方授权支付的交易款项。

      (a)   非处于美国的买方适用的特别销售条款:

      平台经营者在相关平台网站上可以不时允许开展特别促销活动,让买方能够通过支付部分款项(部分付款)来获得产品并在特定销售日期(销售日期)支付销售价款。卖方参与该等特别促销活动,即表明其同意以收取买方支付的部分付款且买方承诺在销售日期支付销售价款余额(余额)为对价,按约定售价在销售日期向买方销售产品。买方随后向支付宝支付余额,构成买方最终向卖方支付余额的行为,同时买方按约定售价向卖方支付交易价款的义务消除。买方未能在销售日期支付余额,将免除卖方按约定售价向买方出售产品的义务。在该等情况下,买方被视为已撤销线上交易,部分付款将退还给买方。

      (b)   处于美国的买方适用的特别销售条款:

      平台经营者在相关平台网站上可以不时允许开展特别促销活动,让买方能够通过支付订金(订金)来获得产品并在特定销售日期(销售日期)支付销售价款。卖方参与该等特别促销活动,即表明其同意以收取买方支付的订金且买方承诺在销售日期支付余额为对价,按约定售价在销售日期向买方销售产品。在该等情况下,卖方同意买方向支付宝足额支付订金,构成最终向卖方支付订金的行为,同时买方向卖方支付订金的义务消除,如同买方直接向卖方付款一样,即使卖方没有从支付宝获得该等款项。买方未能在销售日期支付余额,将免除卖方按约定售价向买方出售产品的义务。在该等情况下,买方被视为已撤销线上交易,订金将退还给买方。

       

      3. 将以下条款添加到主协议第3.3条末尾:

      卖方确认并同意,支付宝应当根据当地适用法律将结算款项支付至Alibaba.com Singapore E-Commerce Private Limited阿里巴巴新加坡)或(如适用)Alipay Merchant Services Pte. LtdAlipay MS)维持的卖方线上交易付款账户(阿里电商卖方账户)。支付宝汇出交易价款的义务在资金存入阿里电商卖方账户时消除。一旦资金存入阿里电商卖方账户,阿里巴巴新加坡或Alipay MS(按适用而定)应当对卖方的资金负责,该等资金应当按卖方与阿里巴巴新加坡或Alipay MS(按适用而定)之间的约定支付给卖方。

       

       

      附件2

      Alibaba.com Wholesale Site新增条款及细则

       

      本附件仅适用于Alibaba.com Wholesale Site的用户。

       

      1.买方保障计划

      您确认,Alibaba.com Wholesale Site还可以规定某些线上交易的买方保计划。

      (a) 如果您是卖方且同意买方保计划:您与支付宝另行订立协议后,可能需要使用阿里巴巴在Alibaba.com Wholesale Site指定的方法存放一笔保证金,以担保您妥善履行相关买方保计划下的义务。您同意允许支付宝并在此授权支付宝按阿里巴巴的指示扣除、代扣和处置根据相关买方保计划的条款提供的任何保证金。

      (b)如果您是买方:您确认并同意,买方保计划向您提供的保护适用于卖方已同意该等计划且购买行为在保计划范围内的线上交易。如果卖方已同意买方保计划且该等计划适用于您的购买行为,则本协议第3.3条对您不适用。

       

      2. 就通过信用卡或借记卡付款的买方(持卡买方)而言,以下条款取代主协议第3.1条的全部内容:

      3.1  除非平台经营者在相关平台网站上直接提供其他支付选项,否则线上交易的持卡买方应当通过支付宝网站,向卖方支付线上交易的全部交易价款。在您使用支付宝支付线上交易的款项时,款项将通过支付宝或其任何关联方及/或代表支付宝行事的注册第三方服务商拥有的银行账户予以处理,而相关资金将根据相关交易服务协议代卖方予以收取。卖方在此委托支付宝为代表其收取持卡买方支付的款项此有限目的之代理人。卖方同意,持卡买方向支付宝足额支付线上交易的交易价款(交易价款),构成最终向卖方支付款项的行为,同时持卡买方的付款义务消除,如同持卡买方直接向卖方付款一样,即使卖方没有从支付宝获得该等款项。交易时,持卡买方必须以美元或在交易时支付宝支持的其他货币支付交易价款。持卡买方将收到付款凭条,其上载明持卡买方已于相关日期付款。对于在美国的持卡买方或通过美国信用卡、借记卡或银行账户付款的持卡买方,Alipay US是卖方的代理人,代表卖方收取该等持卡买方授权支付的交易款项。

       

      3. 以下条款取代主协议第3.3条:

      卖方确认并同意,支付宝应当根据当地适用法律将结算款项支付给维持卖方线上交易付款账户的Alibaba.com Singapore E-Commerce Private Limited阿里巴巴新加坡)。支付宝汇出交易价款的义务在资金支付给阿里巴巴新加坡时消除。一旦资金支付给阿里巴巴新加坡,阿里巴巴新加坡应当对卖方的资金负责,该等资金应当按卖方与阿里巴巴新加坡之间的约定支付给卖方。

       

       

      附件3

       

      [故意留白]

       

       

      附件4

      Alibaba Cloud Site新增条款及细则

       

      本附件仅适用于Alibaba Cloud Site的用户。

       

      1.     经常性付款服务

      本条适用于选择经常性付款服务(定义见下文)的所有买方:

      1.1  Alibaba Cloud Site的用户可以选择向阿里云发出常设指示,说明可以就线上交易付款从用户指定的及阿里云和支付宝接受的银行账户、借记卡或信用卡(分别简称用户银行账户用户银行卡)自动扣款(经常性付款服务)。经常性付款服务是支付宝服务的一部分,由支付宝和我们的关联方提供。为免生疑义,本协议中提及的支付宝服务包括经常性付款服务。

      1.2 支付宝对是否向用户提供经常性付款服务拥有绝对的全权决定权。

      1.3  您在此长期授权支付宝或其关联方按阿里云的指示行事,并指示您开立用户银行账户或用户银行卡的相关银行(用户银行)向您的用户银行账户或用户银行卡存入或从中扣除款项,以支付线上交易的款项。您陈述并保证,您对用户银行账户或用户银行卡拥有完全的权力和权限,可以向支付宝或其关联方给予适当的授权,以便让支付宝向您提供经常性付款服务。

      1.4  您陈述并保证,您将始终在用户银行账户或用户银行卡中维持足够的余额,让用户银行能够根据支付宝或其关联方的指示进行存款或扣款。如果您的用户银行账户或用户银行卡没有足够的资金或信用来履行您的付款义务,支付宝有权拒绝向您提供线上交易的经常性付款服务。对于未能执行的付款指示,支付宝有权收取管理费。

      1.5  您同意,为了提供经常性付款服务,支付宝或其关联方可以收集、使用、向其他人披露或转移有关您的指示以及用户银行账户或用户银行卡的信息。

      1.6  对于在提供经常性付款服务时发生的付款转移错误、延误、疏忽或遗漏,在适用法律允许的最大限度内,支付宝受偿人士不承担任何责任,但因支付宝受偿人士的严重疏忽或故意的不当行为导致的除外。

      1.7  因支付宝向您提供经常性付款服务导致或与此有关的您或任何其他人招致或遭受任何费用、损失、损害赔偿、诉讼、索赔或债务,在适用法律允许的最大限度内,支付宝受偿人士不承担任何责任,但因支付宝受偿人士的严重疏忽或故意的不当行为导致的除外。

      1.8  支付宝可以随时自行决定,暂时停止或终止向用户提供经常性付款服务。

       

       

      附件5

      Taobao Global Site新增条款及细则

       

      本附件仅适用于Taobao Global Site的买方和该等买方的相关卖方(相关卖方)。

       

      Taobao Global Site而言,付款服务协议管辖相关卖方与提供支付宝服务的相关支付宝实体之间的关系。本协议仅适用于在中国境外使用信用卡、借记卡和及/或银行账户的买方。

       

      在适用情况下,支付宝收到买方的付款后,应当立即通知相关平台网站,告知具体付款信息。相关卖方确认并同意,支付宝应当将结算款项支付至Alipay MS根据当地适用法律维持的相关卖方线上交易付款账户(相关卖方账户)。支付宝汇出交易价款的义务在资金存入相关卖方账户时消除。一旦资金存入相关卖方账户,Alipay MS应当对相关卖方的资金负责,该等资金应当按相关卖方与Alipay MS之间的约定支付给相关卖方。

       

      1.     自动借记付款服务

      本条适用于选择自动借记付款服务(定义见下文)的所有买方

      1.1 台湾的Taobao Global Site用户可以选择向Alibaba.com Singapore E-Commerce Private Limited“Taobao Global”)发出长期指示,说明可以就线上交易付款从用户指定的支付宝接受的银行账户、借记卡或信用卡(分别简称用户银行账户用户银行卡)自动扣款(自动借记付款服务)。自动借记付款服务是支付宝服务的一部分,由支付宝和我们的关联方提供。为免生疑义,本协议中提及的支付宝服务包括自动借记付款服务。

      1.2 支付宝对是否向用户提供自动借记付款服务拥有绝对的全权决定权。为免生疑义,支付宝不向美国境内的用户提供自动借记付款服务。

      1.3 您在此持续授权支付宝或其关联方按Taobao Global的指示行事,并指示您开立用户银行账户或用户银行卡的相关银行(用户银行)向您的用户银行账户或用户银行卡存入或从中扣除款项,以支付线上交易的款项。您陈述并保证,您对用户银行账户或用户银行卡拥有完全的权力和权限,可以向支付宝或其关联方给予适当的授权,以便让支付宝向您提供自动借记付款服务。

      1.4 您陈述并保证,您将始终在用户银行账户或用户银行卡中维持足够的余额,让用户银行能够根据支付宝或其关联方的指示进行存款或扣款。如果您的用户银行账户或用户银行卡没有足够的资金或信用来履行您的付款义务,支付宝有权拒绝向您提供线上交易的自动借记付款服务。对于未能执行的付款指示,支付宝有权收取管理费。

      1.5 您同意,为了提供自动借记付款服务,支付宝或其关联方可以收集、使用、向其他人披露或转移有关您的指示以及用户银行账户或用户银行卡的信息。

      1.6 对于在提供自动借记付款服务时发生的款转移错误、延误、疏忽遗漏在适用法律允许的最大限度内,支付宝受偿人士不承担任何责任,但因支付宝受偿人士的严重疏忽或故意的不当行为导致的除外。

      1.7 因支付宝向您提供自动借记付款服务导致或与此有关的您或任何其他人招致或遭受任何费用、损失、损害赔偿、诉讼、索赔或债务,在适用法律允许的最大限度内,支付宝受偿人士不承担任何责任,但因支付宝受偿人士的严重疏忽或故意的不当行为导致的除外。

      1.8 支付宝可以随时自行决定,暂时停止或终止向用户提供自动借记付款服务。

       

       

      附件6

      Taobao Global SiteTmall SiteTaobao Site的买方保障

       

      本附件仅适用于Taobao Global SiteTmall SiteTaobao Site的用户。

       

      1买方保障服务

      您确认,Taobao Global SiteTmall SiteTaobao Site还可以为Taobao Global SiteTmall SiteTaobao Site上的某些线上交易的买方提供买方保障服务(淘宝-天猫买方保障服务); Taobao Global SiteTmall SiteTaobao Site可以行使全权酌情权,决定淘宝-天猫买方保障服务的合资格标准、范围、特征、限制及所有其他条款及细则,还可以不时发起、变更、修改、撤销或终止淘宝-天猫买方保障服务。如果您是已被淘宝-天猫买方保障服务接纳的买方,您完全且无条件地同意遵守以下有关淘宝-天猫买方保障服务的条款及细则:

      1.1账户保障。支付宝有意尽商业上合理的努力,采用行业惯常安全措施,来处理、储存您直接或通过Taobao Global SiteTmall SiteTaobao Site间接在支付宝开立的在线账户(支付宝账户)的付款信息。但是,您确认,支付宝无法保证通过公开网络(如互联网)提供的服务始终安全和可用。如果您的支付宝账户在未经授权下被使用(参见下述保障范围),在您遵守以下规定的情况下,支付宝可以补偿您遭受的某些损失。

      1.2保障范围

      (a) 保障范围

      如果他人通过与您的信用卡相绑定的支付宝账户在未经授权的情况下进行交易,导致您遭受直接损失,且您没有违反支付宝服务协议的任何条款(包括本附件的条款),您可以就该等直接损失寻求淘宝-天猫买方保障服务下的补偿。

      (b) 合资格标准

      您应当至少符合以下条件,方有资格获得淘宝-天猫买方保障服务下的保障:

      (i)               您在180日内通知支付宝您的支付宝账户发生未经授权交易的情形。

      (ii)              他人未经您的授权使用支付宝账户。

      (iii)             您的支付宝账户在未经授权交易发生前已通过用户身份认证。

      (iv)            您的支付宝账户在未经授权交易发生前,已妥善使用支付宝安全产品(包括但不限于短信验证服务等),或者已与您的授权移动手机号码相绑定。

      (c) 补偿数额不超过未经授权交易导致的直接损失数额。对于通过您的绑定信用卡实施的未经授权交易,每个支付宝账户仅获得一次补偿。

      (d) 以下事件不在本保障服务的范围内:

      (i) 支付宝在经过调查或合理判断后认为,您声称的通过您的支付宝账户进行的未经授权交易存在疑问,或者有理由认为所声称的未经授权交易事实上是由您或您的配偶、亲属、朋友或员工、代理人等人授权的。例如,您所声称的通过绑定信用卡进行的未经授权交易发生在可信网络环境中(如通过您通常使用的设备或IP地址实施的交易,或者由短信验证通过的交易等),或者存在可疑情形,即您所声称的未经授权交易与支付宝经过调查后认定的事实和情形不符。

      (ii) 支付宝在经过调查或合理判断后认为,您的故意行为、严重疏忽或不法行为导致发生您所声称的未经授权交易事件和您的自身经济损失(如您自愿向他人披露您的支付宝账号凭证信息,包括账号/密码;在钓鱼网站上输入账号/密码)。

      (iii) 支付宝在经过调查或合理判断后认为,您的损失是因他人欺诈或胁迫造成的。

      (iv) 您未能提供支付宝要求的全部或部分信息,包括但不限于用户索赔函的信息,或者没有积极配合支付宝,或者支付宝经合理判断后认为,您提供的信息无法证明与支付宝账户绑定的银行卡中的资金是在未经您授权的情况下支付的。

      (e) 与您的支付宝账户绑定的银行卡中的资金是因第三方的原因受到损失的,而该等损失不是窃取您的支付宝账户凭证的未经授权用户导致的。

      (f) 您的支付宝账户在本次未经授权使用前已享受保障服务,或者您已通过其他方式(如向发卡银行提交信用卡退单请求)获得损失补偿。

      (g) 您没有遵守支付宝服务协议(包括本附件及其他附件、附录的条款),或支付宝公布的其他规则,且支付宝在经过合理判断后认为,由于相关原因,包括但不限于您在阿里巴巴网站、支付宝网站上实施的或者在使用任何阿里巴巴或支付宝产品或服务时实施的欺诈行为、投机行为,或侵犯他人合法权益的行为,导致您无权获得本服务保障或补偿。

      (h) 因不可抗力因素,如台风、地震、海啸、洪水、电力中断、战争、恐怖主义攻击等因素,导致阿里巴巴或支付宝系统无法提供服务。

      (i) 因黑客攻击、通讯行业技术调整或故障、网站升级、银行问题等原因,导致阿里巴巴或支付宝的服务中断或延迟。

      1.3保障方法

      (a) 如果未经授权交易在本保障服务的范围内并适用本保障的条款及细则,您可以向支付宝申请补偿。您应当在发现未经授权交易后立即通知支付宝,并提交相关申请材料,包括但不限于用户索赔函和支付宝要求的证明文件。支付宝将根据支付宝服务协议的条款及其内部政策和程序处理您的申请。

      (b) 无论支付宝选择保障您的权益的方式,您同意并确认,支付宝决定向您提供保障服务和对您的损失作出相应的补偿并不意味您的损失是支付宝的作为或不作为导致的,也不代表支付宝应当就此承担任何责任。

      (c) 您同意,在支付宝决定补偿您的损失后,您应当向支付宝完全且无条件转让您与前述损失有关的所有针对任何人的权利和索赔权,支付宝将立即获得所有该等权利和索赔权。您不得作出任何索偿或行使您已向支付宝转让的任何权利,亦不得向阿里巴巴、支付宝或两者的任何关联方提出额外的索赔。

      (d) 如果您从其他渠道获得损失补偿,有证据显示您可能实施了欺诈行为,或者您应当对您的损失负责,您应当通知支付宝,并立即将支付宝根据本保障服务支付的补偿款项退还给支付宝;如果支付宝发现上述任何情况,您应当在收到支付宝的通知后,立即偿还支付宝根据本保障服务向您支付的所有款项。您确认并同意,支付宝保留向您追讨补偿款项的权利,包括但不限于在您未能及时退还补偿款项时,支付宝将从您的所有或部分支付宝账户中扣除支付宝根据本保障服务向您支付的款项。

      (e) 您理解并同意,如果支付宝通过电子邮件或在Taobao Global SiteTmall SiteTaobao Site的网站或应用程式上发布公告,提前向您发出通知,支付宝可以单方面修改本保障服务的任何条款及细则,或者单方面终止或撤销本保障服务,并对此类修改或终止不承担任何责任。

      (f) 您理解并同意,支付宝在向您作出补偿时,有权并可行使酌情权选择将补偿款项支付至您的信用卡、您的银行账户或通过其他方式和方法付款。

      1.4风险控制措施

      您理解并同意,您就使用支付宝付款服务和支付宝账户要求获得经济损失补偿,这表明您使用的支付宝账户存在风险。为了保护您,支付宝可能会暂停全部或部分支付宝服务,包括但不限于限制您的支付宝账户的某些功能,如充值和支付等功能。

      您同意提供证据、文件和信息来支持您的补偿要求,包括但不限于付款中使用的信用卡的正面和反面照片、申请信用卡使用的身份证明文件(当地身份证/护照)、银行对账单的照片和用户索赔函。

      1.5用户索赔函

      您应当联系支付宝的客户服务,获取最新的用户索赔函文本。支付宝可能不时修改该等索赔函。您在提出淘宝-天猫买方保障服务下的任何补偿要求前,应当正确填写、签署并提交用户索赔函。

       

       

      附件7

      Alibaba.com Site新增条款及细则

       

      本附件仅适用于Alibaba.com Site的用户。

       

      1.     交易保证计划

      如果您是卖方:您与支付宝另行订立协议后,可能需要使用阿里巴巴在Alibaba.com Site指定的方法存放一笔保证金,以担保您妥善履行相关交易保证计划下的义务。您同意允许支付宝并在此授权支付宝按阿里巴巴的指示扣除、代扣和处置根据相关交易保证计划的条款提供的任何保证金。

      如果您是买方:您确认并同意,交易保证计划向您提供的保障适用于卖方已同意该等计划且购买行为在交易保证计划范围内的线上交易。

       

      2.  以下条款取代主协议第3.1条的全部内容:

      3.1  除非平台经营者在相关平台网站上直接提供其他支付选项,否则线上交易的买方应当通过支付宝网站,向卖方支付线上交易的全部交易价款。在您使用支付宝支付线上交易的款项时,款项将通过支付宝或其任何关联方及/或代表支付宝行事的注册第三方服务商拥有的银行账户予以处理,而相关资金将根据相关交易服务协议代卖方予以收取。卖方在此委托支付宝作为代表其收取持卡买方支付的款项此有限目的之代理人。卖方同意,买方向支付宝足额支付线上交易的交易价款(交易价款),构成最终向卖方支付款项的行为,同时买方的付款义务消除,如同买方直接向卖方付款一样,即使卖方没有从支付宝获得该等款项。交易时,买方必须以美元或在交易时支付宝支持的其他货币支付交易价款。买方将收到付款凭条,其上载明买方已于相关日期付款。对于在美国的买方或通过美国信用卡、借记卡或银行账户付款的买方,Alipay US是卖方的代理人,代表卖方收取买方授权支付的交易款项。

       

      3.  如果卖方在美国境内,以下条款应当取代主协议第3.3条:

      3.3  卖方确认并同意,如果卖方在美国境内,支付宝应当将结算款项支付至Alipay US维持的卖方线上交易付款账户(卖方账户)。支付宝汇出交易价款的义务在资金支付给卖方账户时消除。一旦资金支付给卖方账户,Alipay US应当对卖方的资金负责,该等资金应当按卖方与Alipay US之间的约定支付给卖方。

       

      4.  如果卖方在美国境外,以下条款应当取代主协议第3.3条:

      3.3卖方确认并同意,支付宝应当按平台经营者的指示,将结算款项支付至由Alibaba.com Hong Kong E-Commerce Private LimitedAlibaba HK)或Alipay Merchant Services Pte. LtdAlipay MS)(按适用而定)根据当地适用法律维持之卖方线上交易付款账户(ICBU卖方账户)。

      支付宝汇出交易价款的义务在资金支付至ICBU卖方账户或卖方在Alipay MS(按适用而定)开立的账户时消除。一旦资金支付至ICBU卖方账户,Alibaba HK应当对卖方的资金负责,该等资金应当按卖方与Alibaba HK之间的约定支付给卖方。一旦资金支付至卖方在Alipay MS开立的账户,Alipay MS应当对卖方的资金负责,该等资金应当按卖方与Alipay MS之间的约定支付给卖方。

      支付宝应当保留就线上交易收取的资金,直至收到平台经营者的指示为止。支付宝应当根据平台经营者的指示处理资金。

       

      5.  如发生退款情形,用户确认并同意,退款应当按平台经营者的指示直接(或通过Alipay MS的关联方间接)予以支付,但退款的责任由Alibaba HK承担。

       

       

      附件8

      欧洲经济区用户的特别条款

       

      Alipay (Europe) Limited S.A.是一家根据卢森堡大公国法律设立的公众有限责任公司,已在卢森堡商业与公司注册处注册,注册号:B188095,注册地址:11-13 Boulevard de la Foire, L-1528 Luxembourg, Grand Duchy of LuxembourgAlipay Lux)。Alipay Lux已被卢森堡金融行业监管局根据《支付服务法》(定义见下文)授权成为一家电子货币机构,有权出具及/或接收支付指示。

       

      如果您是欧洲经济区境内的个人,或者是注册或总部办公室位于该经济区内的法律实体,且Alipay Lux在欧洲经济区境内为您提供支付宝服务,则本附件8构成本协议的一部分且对本协议作出修订。如果本附件8的条款与本协议的任何条款发生冲突,应当以本附件8的条款为准。本协议及与之有关的通知将使用英文。如果您是一名消费者,且希望获得本协议的文本或任何有关支付宝服务的其他信息,请随时通过本网站联系Alipay Lux

       

      1.  解释

      1.1     本附件8中:

      (l)    以大写字母开头的但没有被定义的术语,具有本协议所赋予的含义;

      (m)营业日是指卢森堡境内的银行通常营业的任何一日,但星期六、星期日和卢森堡的法定假期除外。

      (n)  已结算资金是指不再受收回权约束的、与支付请求有关的资金;

      (o)  “EEA”是指欧洲经济区;

      (p)  支付请求是指您向Alipay Lux发出的、启动付款交易的要求;

      (q)  《支付服务法》是指卢森堡于20091110日就支付服务颁布的法律(经修订);

      (r)    “PSD2”是指2015/2366号欧盟指令;

      (s)  结算账户是指您指定的、Alipay Lux对银行卡交易、费用、退款及其他到期应付款项进行收款或扣款的账户;

      (t)    结算款项就支付指令而言,是指您根据本协议应向我们支付的与该等支付指令有关的款项总额,包括交易款项以及任何费用收费;

      (u)  消费者支付指令支付交易具有《支付服务法》所分别赋予的含义;

      (v)  提及的法律(包括《支付服务法》和PSD2)包括该等法律不时颁布的修订版、更新版和替代版。

       

      2.  支付宝服务

      2.1     如果您是居住在欧洲经济区的个人,或者是注册或总部办公室位于该经济区内的法律实体,Alipay Lux将向您提供支付宝服务。

       

      3.  选择不适用《支付服务法》的某些条款

      3.1     如果您不是消费者,您在此明确同意:

      (a)  《支付服务法》第三节的规定,包括该法第3(o)项(负范围)、第48-1条第(3)段(电子货币机构的豁免条件)、第60条(信息收费)、第60-1条(信息要求的举证责任)、61条(货币和货币兑换)、第62条(额外费用或扣款信息)、第65条(先前一般信息)、第66条(信息和条件)、第66-1条(付款人账户支付服务提供者在启动付款服务时的信息)、第67条(收到付款指令后付款人的信息)、第68条(执行后收款人的信息)、第70条(先前一般信息)、第71条(信息和条件)、第72条(信息获取与框架合同条件)、第73条(框架合同条件的变更)、第74条(终止),第75条(个人支付交易执行前的信息)、第76条(付款人个人支付交易信息)和第77条(收款人个人支付交易信息)不适用于本协议;

      (b) 《支付服务法》第四节中的以下条款不适用于本协议:第79条第(1)款(适用费用)、第81-3条第(3)款和第(4)款(提供账户信息服务时获取数据、登录支付账户和使用数据的相关规定)、第86条(认证与支付交易执行的证据)、第88条(付款人对未经授权付款交易的责任)、第89条(由收款人发起或通过收款人发起的付款交易的退款)、第90条(由收款人发起或通过收款人发起的付款交易的退款要求)、第93条(付款指令的不可撤销)和第101条(不执行或瑕疵执行);

      (c)  在其他欧洲经济区成员国实施的PSD2第三节和第四节的规定不适用于本协议。

      3.2     您陈述并保证,您不是消费者,在您每次向Alipay Lux提交支付请求时,您被视为重复该等陈述与保证,除非您已向Alipay Lux发出通知,说明您不具有前述情形。

      3.3     如果在本协议期间任何时候,您成为一名消费者,您应当立即向Alipay Lux发出书面通知。在该等情况下,Alipay Lux可以全权决定停止向您提供本协议项下的某些或全部支付宝服务。

       

      4.  同意使用个人数据

      4.1     您同意Alipay Lux可以为了提供支付宝服务获取、处理和/或保留个人数据。

       

      5.  通讯与通知

      5.1     如果您是一名消费者,Alipay Lux通常通过电子邮件或本网站联系您。

      5.2     如果适用法律要求Alipay Lux使用持久耐用媒介向您提供信息,Alipay Lux将通过电子邮件或本网站向您提供信息。

      5.3     根据本协议发出或发送的所有通讯和通知,均应当采用英文形式。

       

      6.  投诉与争议

      6.1     所有与本协议有关的投诉均将根据Alipay Lux的投诉解决程序予以处理。Alipay Lux将以英文在本网站上发布该等程序的内容。Alipay Lux可以不时修订及更新该等程序。

       

      7.  本附件8的生效日期

      7.1     本附件8持续有效,直至本协议根据其条款终止或到期为止。

       

      8.  修订

      8.1     如果您是一名消费者,在Alipay Lux经提前两(2)个月向您发出书面修订通知后,您和Alipay Lux可以通过签署书面协议修订本协议。如果您根据以下第8.3条拒绝接受任何变更,您有权免费终止本协议,该等终止在修订适用的日期前的任何时间生效。

      8.2     如果您不是一名消费者,您和Alipay Lux可以通过签署书面协议修订本协议,或者在适用法律要求修订时,Alipay Lux经提前两(2)个星期向您发出书面修订通知后,可以单方面修订本协议。

      8.3     您同意,除非您在拟议生效日期前通知Alipay Lux,说明您不接受对本协议的任何变更,否则您将被视为接受该等更改。如果您在变更生效后没有终止本协议并继续使用支付宝服务,您将被视为已接受该等变更。

       

      9.  同意执行线上交易

      9.1     您同意,您提交支付指令,即表明您同意执行线上交易。

       

      10.     拒绝支付指令

      10.1  在遵守《支付服务法》项下义务的情况下,以及除非本协议另有规定,否则Alipay Lux可以拒绝接受支付请求或支付指令。

       

      11.     应收款项

      11.1  如果您是卖方,您同意,除非您和Alipay Lux在本协议或其他协议中另有书面约定,否则收到支付指令的时间应当以Alipay Lux收到支付指令的时间为准,或者在Alipay Lux于下午15:00后或非营业日收到支付指令时,以下一个营业日为准。

       

      12.     扣款

      12.1  如果您是卖方,Alipay Lux将扣除或支付(按适用而定)其通过结算交易代表您从第三方付款方收取的款项:

      (c)    首先,从该等款项中扣除您应付Alipay Lux的所有款项,包括根据本协议应支付的或者我们向您发送的任何账单中列明的到期应付费用和收费;

      (d)   其次,除非您和Alipay Lux在本协议或其他协议中另有书面约定,否则将该等款项支付至您的结算账户。

       

      13.     应付款项

      13.1  为了发出支付指令,Alipay Lux可以要求您根据相关平台网站的合同条款提供某些信息。

      13.2  如果您是买方,并(作为付款方)向收款方提交付款方的支付请求,除非您和Alipay Lux在本协议或其他协议中另有书面约定,否则收到支付请求的时间应当以以下两者中较晚的时间为准:

      (c)    Alipay Lux收到支付请求的时间,或者在Alipay Lux于下午15:00后或非营业日收到支付请求时,下一个营业日;

      (d)   Alipay Lux全额收到已结算资金中的结算款项的时间。

       

      13.3  一旦Alipay Lux根据以上第13.2条收到您的支付指令,您不得撤销支付指令。

      13.4  如果您是一名消费者,在Alipay Lux收到您的支付指令时,Alipay Lux应当向您提供有关支付服务最长执行时间的信息,以及您应付费用的信息。

       

      14.     支付交易不可执行、存在瑕疵或延期执行

      14.1  如果您是一名消费者,Alipay Lux在收到您发出的支付指令后,就正确执行支付交易对您承担责任,除非Alipay Lux证明收款方的支付服务提供者已根据您支付指令中的信息,收取了正确数额的支付交易款项。

      14.2  如果Alipay Lux没有正确执行支付交易且应当承担责任,Alipay Lux应当及时向您退还支付交易的款项,但在任何情况下退款的时间不得迟于Alipay Lux知悉支付交易没有正确执行后的下一个营业日结束之时。

      14.3  如果您是一名消费者,且知悉支付交易在未经授权的情况下执行或没有正确执行,您应当及时通知Alipay Lux,但在任何情况下通知的时间不得迟于该等交易的付款日后第十三个月。

      14.4  如果您不是一名消费者,且知悉支付交易在未经授权的情况下执行或没有正确执行,您应当及时通知Alipay Lux,但在任何情况下通知的时间不得迟于该等交易的付款日后三十日。

       

      15.     可分性

      15.1  如本协议的任何条款或条款的一部分无效、不合法或不可执行,应当视为在最小必要的限度内被修订,以成为有效、合法且可执行的条款。如果该等修订不可行,则该等条款或条款的一部分应当被视为删除。根据本条修订或删除任何条款或条款的一部分,不影响本协议剩余条款的有效性和可执行性。

       

      16.     责任、权利和义务

      16.1 对于《支付服务法》、PSD2或任何其他适用法律规定的不得予以排除或限制的任何责任或使其变得不适用或受限制的任何权利或义务,本协议中的任何规定均不排除或限制任何该等责任,亦不限制或使任何该等权利或义务变得不适用(该等责任、权利和义务统称强制性规则)。如果本协议中的任何条款与任何强制性规则发生冲突,应当以强制性规则为准。

       

      17.     终止

      17.1  如果您是一名消费者,Alipay Lux经提前两(2)个月向您发出通知后,可以终止所订立的无期限协议。

      17.2  如果您不是一名消费者,Alipay Lux经提前一(1)个月向您发出通知后可以终止本协议。

      17.3  您在提前一(1)个月向Alipay Lux发出书面通知后可以随时终止本协议。

      17.4  但是,如果Alipay Lux发生破产或类似事件,且《支付服务法》和/或任何其他现行或未来的卢森堡支付服务法律法规禁止终止现有协议的,用户不得行使本协议向用户赋予的终止权。

       

      18.     第三方权利

      18.1  本协议中的任何规定,无论是明示的或默示的规定,均无意且不会向非本协议的任何方赋予本协议项下的或基于本协议的任何性质的任何权利、利益或救济。

       

      19.     适用法律与司法管辖权

      19.1  如果您在欧洲经济区境内,且Alipay Lux向您提供支付宝服务的,则本协议应当受卢森堡大公国法律管辖。如发生任何因本协议或您使用支付宝服务产生的或与之有关的争议或索赔,相关方应当通过友好协商方式解决该等争议或索赔。如果该等争议或索赔(包括有关本协议的存在、有效性或终止的任何争议)未获解决,您不可撤销地同意将该等争议或索赔事项提交设在卢森堡的卢森堡商会仲裁中心,由卢森堡商会仲裁中心以仲裁方式作最终解决。如果将任何该等争议提交卢森堡商会仲裁中心仲裁,则应当根据提出仲裁申请时有效的卢森堡商会仲裁中心仲裁规则进行仲裁。该等仲裁规则视为以引用方式纳入本条中。仲裁庭由一名仲裁员组成。仲裁地点为卢森堡。仲裁程序使用的语言为英文。卢森堡商会仲裁中心作出的仲裁裁决为最终裁决,并对所有相关方均有约束力。

      19.2  如果用户是一名消费者,且向卢森堡金融行业监管局提出投诉以获得庭外和解,本附件中的前述规定并不影响用户启动普通法院诉讼程序的权利。更多有关卢森堡金融行业监管局争议解决程序的信息,可在此处查阅;如果您是一名消费者,您还可以使用通过以下网站提供的平台查阅:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.