DOCS

    Regulatory Info

    #Alipay (Europe) Limited S.A.

    Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

    #Alipay (UK) Limited

    Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

    #Alipay US, Inc.

    #Alipay US, Inc. Licenses

    NO.

    Jurisdiction

    Type of Licenses

    License Number

    Regulatory Agency

    1

    Alabama

    Money Transmitter

    SOC-MT 531

    Alabama Securities Commission

    401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104

    (334) 242-2984

    2

    Alaska

    Money Transmitter

    10103

    State of Alaska

    Department of Commerce, Community & Economic Development

    Division of Banking & Securities

    PO Box 110807 Juneau, AK 99811-0807

    Phone #: 907-465-2521

    3

    Arizona

    Money Transmitter

    1005725

    Arizona Department of Financial Institutions

    2910 N. 44th St, Suite 310,

    Phoenix, AZ 85018

    (602) 771-2800

    4

    Arkansas

    Money Transmitter

    107677

    Arkansas Securities Department

    Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201

    (501) 324-8688

    5

    California

    Money Transmitter

     2604

    California Department of Business Oversight

    Division of Financial Institutions One Sansome Street, Suite 600
    San Francisco, CA 94104-4428
    (415) 263-8500

    6

    Colorado

    Money Transmitter

    N/A

    Colorado Division of Banking

    1560 Broadway, Suite 975

    Denver, Colorado 80202

    7

    Connecticut

    Money Transmitter

    1277102

    Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov

    8

    Delaware

    Money Transmitter

    20556

    Office of the State Bank Commissioner

    555 East Loockerman Street, Suite 210

    Dover, Delaware 19901

    (302) 739-4235

    9

    District of Columbia


    Money Transmitter

    MTR1277102

    DC Department of Insurance, Securities & Banking

    810 First Street, NE, Suite 701

    Washington, DC 20002

    (202)727-8000

    10

    Florida

    Money Transmitter

    FT230000215

    Florida Office of Financial Regulation

    200E. Gaines St.

    Tallahassee, FL 32399-0376

    (850) 410-9780

    11

    Georgia

    Georgia Seller of Payment Instruments License

    45853

    Georgia Department of Banking and Finance

    2990 Brandywine Road, Suite 200

    Atlanta, Georgia 30341

    (770) 986-1633

    12

    Guam

    Money Transmittal

    03-201800171-001

    Banking Commissioner - Gov't of Guam

    P.O.Box 23607 GMF

    GU96921

    13

    Hawaii

    Money Transmitter

    HIMT103

    Hawaii Division of Financial Institutions

    Department of Commerce and Consumer Affairs

    King Kalakaua Building

    335 Merchant Street, Room 221

    Honolulu, Hawaii 96813

    (808) 586-2820

    14

    Idaho

    Money Transmitter

    MTL-179

    Idaho Department of Finance

    Securities Bureau

    800 Park Boulevard, Suite 200

    Boise, Idaho 83712

    (208) 332-8010

    15

    Illinois

    TOMA

    Mt-0000286

    Illinois Department of Financial & Professional Regulation

    Division of Financial Institutions

    320 West Washington Street, 3rd Floor

    Springfield, Illinois 67286

    (888) 473-4858

    16

    Indiana

    Money Transmitter

    28267

    Indiana Department of Financial Institutions

    Consumer Credit Division

    30 South Meridian, Suite 300

    Indianapolis, Indiana 46204

    (317) 232-3955

    17

    Iowa


    Money Services License

    2015-0042

    Iowa Division of Banking

    200 East Grand Avenue, Suite 300

    Des Moines, Iowa 50309

    (515) 281-5211

    18

    Kansas

    Money Transmitter

    MT.0000095

    Office of the State Bank Commissioner

    700 S.W. Jackson Street, Suite 300

    Topeka, Kansas 66603

    Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)

    (785) 296-1515

    19

    Kentucky

    Money Transmitter

    SC322340

    Kentucky Department of Financial Institutions Non-Depository Division

    1025 Capital Center Drive, Suite 200

    Frankfort, Kentucky 40601

    (502) 573-3390

    20

    Louisiana

    Sale of Checks

    1277102

    Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660

    21

    Maine

    Money Transmitter

    N/A

    Bureau of Consumer Credit Protection

    Department of Professional and Financial Regulation

    76 Northern Avenue

    Gardiner, Maine 04345

    (207) 624-8527

    22

    Maryland

    Money Transmitter

    1277102

    Maryland Office of the Commissioner of Financial Regulation

    Department of Labor, Licensing, and Regulation

    500 North Calvert Street, Suite 402

    Baltimore, Maryland 21202

    (410) 230-6000

    23

    Michigan

    Money Transmitter

    MT0019801

    Department of Insurance and Financial Services

    Consumer Finance Section

    530 W. Allegan St., 7th Floor

    Lansing, MI 48933

    (877)999-6442

    24

    Massachusetts

    Money Transmitter

    FT1277102

    Massachusetts Division of Banks

    Attn: Licensing Unit - CFMSB

    1000 Washington Street

    10th Floor

    Boston, MA 02118Massachusetts Division of Banks

    Attn: Licensing Unit - CFMSB

    1000 Washington Street

    10th Floor

    Boston, MA 02118

    25

    Minnesota

    Money Transmitter

    MN-MT-1277102


    Minnesota Department of Commerce

    Division of Financial Institutions

    85 7th Place East, Suite 500

    St. Paul, Minnesota 55101

    (651) 539-1500

    26

    Mississippi 

    Money Transmitter

    MT/002715/2015

    Mississippi Department of Banking and Consumer Finance

    4780 I-55 N, 5th Floor

    Jackson, Mississippi 39211

    (601) 321-6901

    27

    Missouri

    Sale of Checks License

    MO-16-7729

    Missouri Division of Finance

    301 West High Street, Room 630

    Jefferson City, Missouri 65102-0716

    (573) 751-2545

    28

    Nebraska

    Money Transmitter

    1277102

    Nebraska Department of Banking & Finance

    1526 K Street, #300

    Lincoln, Nebraska 68508

    (402) 471-2171

    29

    Nevada
    (License held by  Alipay US-Nevada, Inc.)

    Money Transmitter

    MT11093

    State of Nevada Department of Business and Industry Financial Institutions Division  

    2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121  

    Tel: (702) 486 – 4120

    Fax: (702) 486 – 4563 E-mail: FIDMaster@fid.state.nv.us

    30

    New Hampshire

    Money Transmitter

    20250-MT

    New Hampshire Banking Department

    Consumer Credit Division

    53 Regional Drive, Suite 200

    Concord, New Hampshire 03301

    (603) 271-3561

    31

    New Jersey

    Money Transmitter

    1501754-C22

    Licensing Services Bureau

    New Jersey Department of Banking & Insurance

    20 West State Street

    Trenton, New Jersey 08608

    (609) 292-7272

    32

    New Mexico

    Money Transmission

    1277102

    Financial Institutions Division

    3rd Floor, Toney Anaya Building

    2550 Cerrillos Road

    Santa Fe, New Mexico 87504

    (505) 476-4569

    33

    New York

    Money Transmission

    MT 104443

    New York State Department of Financial Services
    1 State Street
    New York, NY 10004-1511

    (800) 342-3736

    34

    North Carolina

    Money Transmitter

    165099

    North Carolina Office of the Commissioner of Banks

    Non-Depository Entities Division

    316 West Edenton Street

    Raleigh, North Carolina 27603

    (919) 733-3016

    35

    North Dakota

    Money Transmitter

    MT102884

    North Dakota Department of Financial Institutions, Consumer Division

    2000 Schafer Street, Suite G

    Bismarck, North Dakota 58501

    (701) 328-9932

    36

    Ohio

    Money Transmitter

    OHMT 108

    The Ohio Department of Commerce

    Division of Financial Institutions

    77 South High Street, 21st Floor

    Columbus, Ohio 43215-6120

    (614) 728-8400

    37

    Oklahoma

    Money Transmission

    1277102


    Oklahoma State Banking Department

    2900 North Lincoln Boulevard

    Oklahoma City, Oklahoma 73105

    (405) 521-2782

    38

    Oregon

    Money Transmitter

    MTX-30161

    Oregon Department of Consumer and Business Services

    Division of Finance and Corporate Securities

    350 Winter Street NE, Room 410

    Salem, Oregon 97301-3881

    (503) 947-7981

    39

    Pennsylvania

    Money Transmitter

    53446

    Pennsylvania Department of Banking and Securities

    Non-Depository Licensing Division

    17 N. 2nd Street, Suite 1300

    Harrisburg, Pennsylvania 17101-2290

    (717) 787-2665

    40

    Puerto Rico

    Money Transmitter

    TM-063

    Office of the Commissioner of Financial Institutions, Regulation and Licensing Division

    1492 Ave. Ponce de León

    Edif. Centro Europa – Suite 600

    San Juan, Puerto Rico 00907

    (787) 723-8266

    41

    Rhode Island

    Electronic Money Transfers

    20173366MT


    Rhode Island Department of Business Regulation, Division of Banking

    1511 Pontiac Avenue, Building 68-2

    Cranston, Rhode Island 02920

    (401) 462-9615

    42

    South Dakota

    Money Transmitter

    MT2111

    South Dakota Department of Labor and Regulation, Division of Banking

    1601 North Harrison Avenue, Suite 1

    Pierre, South Dakota 57501

    (605) 773-3421

    43

    South Carolina

    Money Transmitter

    1277102

    Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201

    44

    Tennessee

    Money Transmitter

    203

    Tennessee Department of Financial Institutions, Compliance Division

    312 Rosa L. Parks Avenue

    Tennessee Tower, 26th Floor

    Nashville, Tennessee 37243

    (615) 741-0351

    45

    Texas

    Money Transmitter

    3159

    Texas Dept. of Banking

    2601 North Lamar Blvd.

    Austin, TX 78705

    (512) 475-1310

    46

    Utah

    Money Transmitter

    1277102

    Utah Dept. of Financial Institutions

    324 South State, Suite 201

    Salt Lake City

    UT84111-2393

    (801) 538-8830

    47

    US Virgin Island

    Money Transmitter

    MT-30

    Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487

    48

    Virginia

    Money Transmission

    MO-345

    Virginia Bureau of Financial Institutions

    1300 East Main Street, Suite 800

    Richmond VA 23218-0640

    (804)371-926

    49

    Vermont

    Money Transmitter

    100-111

    Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880

    50

    Washington

    Money Transmitter

    550-MT-95439

    Department of Financial Institutions

    Division of Consumer Services

    150 Israel Road, S.W.

    Tumwater, Washington 98501

    (360) 902-8727

    51

    West Virginia

    Money Transmitter

    WVMT-1277102

    West Virginia Division of Financial Institutions

    900 Pennsylvania Avenue, Suite 306

    Charleston, West Virginia 25302

    (304) 558-2294

    52

    Wyoming

    Money Transmitter

    7215

    Hathaway Building, 2nd floor

    2300 Capitol Avenue

    Cheyenne, WY 82002

    (307) 777-7797

    #Additional Required Information and Notices by State

    ALASKA (License# 10103)

    If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via:

    1)Fax:  907-465-1230

    2)Email:  msb_licensing@alaska.gov

    3)Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

    If you have questions regarding formal complaints, please call 907-465-2521.   


    CALIFORNIA (License#2604/NMLS#1277102)

    If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the California Department of Business Oversight, Division of Financial Institutions, One Sansome Street, Suite 600, San Francisco, CA 94104-4428.


    COLORADO (License#500241)

    if you have an unresolved complaint regarding our services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:


    Colorado Division of Banking

    1560 Broadway, Suite 975

    Denver, Colorado 80202

    Email: DORA_BankingWebsite@state.co.us

    Website: www.dora.colorado.gov/dob

    Please click here to view the Colorado Division of Banking Customer Notice.


    attachment:

    The Colorado Division of Banking Customer Notice


    FLORIDA (License#FT230000215)

    For complaints directed to the Florida Office of Financial Regulation, please send correspondence to: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376; or Toll-Free: 1-800-848-3792


    ILLINOIS (License#Mt-0000286/NMLS#1277102)

    For consumer complaints, please contact: Illinois Department of Financial and Professional Regulation, Division of Financial Institutions; 320 W. Washington, Springfield, IL 62786; or Toll-Free: 1-888-473-4858


    MARYLAND (License#1277102/NMLS#1277102)

    The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, Toll Free: 1(888)784-0136


    TEXAS (License#3159/NMLS#1277102)

    If you have a complaint, first contact the consumer assistance division of Alipay US, Inc.at 1-800-981-3590, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.


    (As of April 10, 2019)