DOCS

      Regulatory Info

      #Alipay (Europe) Limited S.A.

      Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

      #Alipay (UK) Limited

      Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

      #Alipay US, Inc.

      #Alipay US, Inc. Licenses

      NO.

      Jurisdiction

      Type of Licenses

      License Number

      Regulatory Agency

      1

      Alabama

      Money Transmitter

      SOC-MT 531

      Alabama Securities Commission

      401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104

      (334) 242-2984

      2

      Alaska

      Money Transmitter

      10103

      State of Alaska

      Department of Commerce, Community & Economic Development

      Division of Banking & Securities

      PO Box 110807 Juneau, AK 99811-0807

      Phone #: 907-465-2521

      3

      Arizona

      Money Transmitter

      1005725

      Arizona Department of Financial Institutions

      2910 N. 44th St, Suite 310,

      Phoenix, AZ 85018

      (602) 771-2800

      4

      Arkansas

      Money Transmitter

      107677

      Arkansas Securities Department

      Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201

      (501) 324-8688

      5

      California

      Money Transmitter

       2604

      California Department of Business Oversight

      Division of Financial Institutions One Sansome Street, Suite 600
      San Francisco, CA 94104-4428
      (415) 263-8500

      6

      Colorado

      Money Transmitter

      N/A

      Colorado Division of Banking

      1560 Broadway, Suite 975

      Denver, Colorado 80202

      7

      Connecticut

      Money Transmitter

      1277102

      Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov

      8

      Delaware

      Money Transmitter

      20556

      Office of the State Bank Commissioner

      555 East Loockerman Street, Suite 210

      Dover, Delaware 19901

      (302) 739-4235

      9

      District of Columbia


      Money Transmitter

      MTR1277102

      DC Department of Insurance, Securities & Banking

      810 First Street, NE, Suite 701

      Washington, DC 20002

      (202)727-8000

      10

      Florida

      Money Transmitter

      FT230000215

      Florida Office of Financial Regulation

      200E. Gaines St.

      Tallahassee, FL 32399-0376

      (850) 410-9780

      11

      Georgia

      Georgia Seller of Payment Instruments License

      45853

      Georgia Department of Banking and Finance

      2990 Brandywine Road, Suite 200

      Atlanta, Georgia 30341

      (770) 986-1633

      12

      Guam

      Money Transmittal

      03-201800171-001

      Banking Commissioner - Gov't of Guam

      P.O.Box 23607 GMF

      GU96921

      13

      Hawaii

      Money Transmitter

      HIMT103

      Hawaii Division of Financial Institutions

      Department of Commerce and Consumer Affairs

      King Kalakaua Building

      335 Merchant Street, Room 221

      Honolulu, Hawaii 96813

      (808) 586-2820

      14

      Idaho

      Money Transmitter

      MTL-179

      Idaho Department of Finance

      Securities Bureau

      800 Park Boulevard, Suite 200

      Boise, Idaho 83712

      (208) 332-8010

      15

      Illinois

      TOMA

      Mt-0000286

      Illinois Department of Financial & Professional Regulation

      Division of Financial Institutions

      320 West Washington Street, 3rd Floor

      Springfield, Illinois 67286

      (888) 473-4858

      16

      Indiana

      Money Transmitter

      28267

      Indiana Department of Financial Institutions

      Consumer Credit Division

      30 South Meridian, Suite 300

      Indianapolis, Indiana 46204

      (317) 232-3955

      17

      Iowa


      Money Services License

      2015-0042

      Iowa Division of Banking

      200 East Grand Avenue, Suite 300

      Des Moines, Iowa 50309

      (515) 281-5211

      18

      Kansas

      Money Transmitter

      MT.0000095

      Office of the State Bank Commissioner

      700 S.W. Jackson Street, Suite 300

      Topeka, Kansas 66603

      Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)

      (785) 296-1515

      19

      Kentucky

      Money Transmitter

      SC322340

      Kentucky Department of Financial Institutions Non-Depository Division

      1025 Capital Center Drive, Suite 200

      Frankfort, Kentucky 40601

      (502) 573-3390

      20

      Louisiana

      Sale of Checks

      1277102

      Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660

      21

      Maine

      Money Transmitter

      N/A

      Bureau of Consumer Credit Protection

      Department of Professional and Financial Regulation

      76 Northern Avenue

      Gardiner, Maine 04345

      (207) 624-8527

      22

      Maryland

      Money Transmitter

      1277102

      Maryland Office of the Commissioner of Financial Regulation

      Department of Labor, Licensing, and Regulation

      500 North Calvert Street, Suite 402

      Baltimore, Maryland 21202

      (410) 230-6000

      23

      Michigan

      Money Transmitter

      MT0019801

      Department of Insurance and Financial Services

      Consumer Finance Section

      530 W. Allegan St., 7th Floor

      Lansing, MI 48933

      (877)999-6442

      24

      Massachusetts

      Money Transmitter

      FT1277102

      Massachusetts Division of Banks

      Attn: Licensing Unit - CFMSB

      1000 Washington Street

      10th Floor

      Boston, MA 02118Massachusetts Division of Banks

      Attn: Licensing Unit - CFMSB

      1000 Washington Street

      10th Floor

      Boston, MA 02118

      25

      Minnesota

      Money Transmitter

      MN-MT-1277102


      Minnesota Department of Commerce

      Division of Financial Institutions

      85 7th Place East, Suite 500

      St. Paul, Minnesota 55101

      (651) 539-1500

      26

      Mississippi 

      Money Transmitter

      MT/002715/2015

      Mississippi Department of Banking and Consumer Finance

      4780 I-55 N, 5th Floor

      Jackson, Mississippi 39211

      (601) 321-6901

      27

      Missouri

      Sale of Checks License

      MO-16-7729

      Missouri Division of Finance

      301 West High Street, Room 630

      Jefferson City, Missouri 65102-0716

      (573) 751-2545

      28

      Nebraska

      Money Transmitter

      1277102

      Nebraska Department of Banking & Finance

      1526 K Street, #300

      Lincoln, Nebraska 68508

      (402) 471-2171

      29

      Nevada
      (License held by  Alipay US-Nevada, Inc.)

      Money Transmitter

      MT11093

      State of Nevada Department of Business and Industry Financial Institutions Division  

      2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121  

      Tel: (702) 486 – 4120

      Fax: (702) 486 – 4563 E-mail: FIDMaster@fid.state.nv.us

      30

      New Hampshire

      Money Transmitter

      20250-MT

      New Hampshire Banking Department

      Consumer Credit Division

      53 Regional Drive, Suite 200

      Concord, New Hampshire 03301

      (603) 271-3561

      31

      New Jersey

      Money Transmitter

      1501754-C22

      Licensing Services Bureau

      New Jersey Department of Banking & Insurance

      20 West State Street

      Trenton, New Jersey 08608

      (609) 292-7272

      32

      New Mexico

      Money Transmission

      1277102

      Financial Institutions Division

      3rd Floor, Toney Anaya Building

      2550 Cerrillos Road

      Santa Fe, New Mexico 87504

      (505) 476-4569

      33

      New York

      Money Transmission

      MT 104443

      New York State Department of Financial Services
      1 State Street
      New York, NY 10004-1511

      (800) 342-3736

      34

      North Carolina

      Money Transmitter

      165099

      North Carolina Office of the Commissioner of Banks

      Non-Depository Entities Division

      316 West Edenton Street

      Raleigh, North Carolina 27603

      (919) 733-3016

      35

      North Dakota

      Money Transmitter

      MT102884

      North Dakota Department of Financial Institutions, Consumer Division

      2000 Schafer Street, Suite G

      Bismarck, North Dakota 58501

      (701) 328-9932

      36

      Ohio

      Money Transmitter

      OHMT 108

      The Ohio Department of Commerce

      Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus, Ohio 43215-6120

      (614) 728-8400

      37

      Oklahoma

      Money Transmission

      1277102


      Oklahoma State Banking Department

      2900 North Lincoln Boulevard

      Oklahoma City, Oklahoma 73105

      (405) 521-2782

      38

      Oregon

      Money Transmitter

      MTX-30161

      Oregon Department of Consumer and Business Services

      Division of Finance and Corporate Securities

      350 Winter Street NE, Room 410

      Salem, Oregon 97301-3881

      (503) 947-7981

      39

      Pennsylvania

      Money Transmitter

      53446

      Pennsylvania Department of Banking and Securities

      Non-Depository Licensing Division

      17 N. 2nd Street, Suite 1300

      Harrisburg, Pennsylvania 17101-2290

      (717) 787-2665

      40

      Puerto Rico

      Money Transmitter

      TM-063

      Office of the Commissioner of Financial Institutions, Regulation and Licensing Division

      1492 Ave. Ponce de León

      Edif. Centro Europa – Suite 600

      San Juan, Puerto Rico 00907

      (787) 723-8266

      41

      Rhode Island

      Electronic Money Transfers

      20173366MT


      Rhode Island Department of Business Regulation, Division of Banking

      1511 Pontiac Avenue, Building 68-2

      Cranston, Rhode Island 02920

      (401) 462-9615

      42

      South Dakota

      Money Transmitter

      MT2111

      South Dakota Department of Labor and Regulation, Division of Banking

      1601 North Harrison Avenue, Suite 1

      Pierre, South Dakota 57501

      (605) 773-3421

      43

      South Carolina

      Money Transmitter

      1277102

      Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201

      44

      Tennessee

      Money Transmitter

      203

      Tennessee Department of Financial Institutions, Compliance Division

      312 Rosa L. Parks Avenue

      Tennessee Tower, 26th Floor

      Nashville, Tennessee 37243

      (615) 741-0351

      45

      Texas

      Money Transmitter

      3159

      Texas Dept. of Banking

      2601 North Lamar Blvd.

      Austin, TX 78705

      (512) 475-1310

      46

      Utah

      Money Transmitter

      1277102

      Utah Dept. of Financial Institutions

      324 South State, Suite 201

      Salt Lake City

      UT84111-2393

      (801) 538-8830

      47

      US Virgin Island

      Money Transmitter

      MT-30

      Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487

      48

      Virginia

      Money Transmission

      MO-345

      Virginia Bureau of Financial Institutions

      1300 East Main Street, Suite 800

      Richmond VA 23218-0640

      (804)371-926

      49

      Vermont

      Money Transmitter

      100-111

      Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880

      50

      Washington

      Money Transmitter

      550-MT-95439

      Department of Financial Institutions

      Division of Consumer Services

      150 Israel Road, S.W.

      Tumwater, Washington 98501

      (360) 902-8727

      51

      West Virginia

      Money Transmitter

      WVMT-1277102

      West Virginia Division of Financial Institutions

      900 Pennsylvania Avenue, Suite 306

      Charleston, West Virginia 25302

      (304) 558-2294

      52

      Wyoming

      Money Transmitter

      7215

      Hathaway Building, 2nd floor

      2300 Capitol Avenue

      Cheyenne, WY 82002

      (307) 777-7797

      #Additional Required Information and Notices by State

      ALASKA (License# 10103)

      If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via:

      1)Fax:  907-465-1230

      2)Email:  msb_licensing@alaska.gov

      3)Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

      If you have questions regarding formal complaints, please call 907-465-2521.   


      CALIFORNIA (License#2604/NMLS#1277102)

      If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the California Department of Business Oversight, Division of Financial Institutions, One Sansome Street, Suite 600, San Francisco, CA 94104-4428.


      COLORADO (License#500241)

      if you have an unresolved complaint regarding our services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:


      Colorado Division of Banking

      1560 Broadway, Suite 975

      Denver, Colorado 80202

      Email: DORA_BankingWebsite@state.co.us

      Website: www.dora.colorado.gov/dob

      Please click here to view the Colorado Division of Banking Customer Notice.


      attachment:

      The Colorado Division of Banking Customer Notice


      FLORIDA (License#FT230000215)

      For complaints directed to the Florida Office of Financial Regulation, please send correspondence to: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376; or Toll-Free: 1-800-848-3792


      ILLINOIS (License#Mt-0000286/NMLS#1277102)

      For consumer complaints, please contact: Illinois Department of Financial and Professional Regulation, Division of Financial Institutions; 320 W. Washington, Springfield, IL 62786; or Toll-Free: 1-888-473-4858


      MARYLAND (License#1277102/NMLS#1277102)

      The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, Toll Free: 1(888)784-0136


      TEXAS (License#3159/NMLS#1277102)

      If you have a complaint, first contact the consumer assistance division of Alipay US, Inc.at 1-800-981-3590, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.


      (As of April 10, 2019)