Regulatory Info

Alipay (Europe) Limited S.A.

Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

Alipay (UK) Limited

Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

Alipay US, Inc.

Alipay US, Inc. Licenses

NO.

Jurisdiction

Type of Licenses

License Number

Regulatory Agency

1

Alabama

Money Transmitter

SOC-MT 531

Alabama Securities Commission

401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104

(334) 242-2984

2

Alaska

Money Transmitter

10103

State of Alaska

Department of Commerce, Community & Economic Development

Division of Banking & Securities

PO Box 110807 Juneau, AK 99811-0807

Phone #: 907-465-2521

3

Arizona

Money Transmitter

1005725

Arizona Department of Financial Institutions

2910 N. 44th St, Suite 310,

Phoenix, AZ 85018

(602) 771-2800

4

Arkansas

Money Transmitter

107677

Arkansas Securities Department

Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201

(501) 324-8688

5

California

Money Transmitter

 2604

California Department of Business Oversight

Division of Financial Institutions One Sansome Street, Suite 600
San Francisco, CA 94104-4428
(415) 263-8500

6

Colorado

Money Transmitter

500241

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, Colorado 80202

7

Connecticut

Money Transmitter

1277102

Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov

8

Delaware

Money Transmitter

20556

Office of the State Bank Commissioner

555 East Loockerman Street, Suite 210

Dover, Delaware 19901

(302) 739-4235

9

District of Columbia

Money Transmitter

MTR1277102

DC Department of Insurance, Securities & Banking

810 First Street, NE, Suite 701

Washington, DC 20002

(202)727-8000

10

Florida

Money Transmitter

FT230000215

Florida Office of Financial Regulation

200E. Gaines St.

Tallahassee, FL 32399-0376

(850) 410-9780

11

Georgia

Georgia Seller of Payment Instruments License

45853

Georgia Department of Banking and Finance

2990 Brandywine Road, Suite 200

Atlanta, Georgia 30341

(770) 986-1633

12

Guam

Money Transmittal

03-201800171-001

Banking Commissioner - Gov't of Guam

P.O.Box 23607 GMF

GU96921

13

Hawaii

Money Transmitter

HIMT103

Hawaii Division of Financial Institutions

Department of Commerce and Consumer Affairs

King Kalakaua Building

335 Merchant Street, Room 221

Honolulu, Hawaii 96813

(808) 586-2820

14

Idaho

Money Transmitter

MTL-179

Idaho Department of Finance

Securities Bureau

800 Park Boulevard, Suite 200

Boise, Idaho 83712

(208) 332-8010

15

Illinois

TOMA

Mt-0000286

Illinois Department of Financial & Professional Regulation

Division of Financial Institutions

320 West Washington Street, 3rd Floor

Springfield, Illinois 67286

(888) 473-4858

16

Indiana

Money Transmitter

28267

Indiana Department of Financial Institutions

Consumer Credit Division

30 South Meridian, Suite 300

Indianapolis, Indiana 46204

(317) 232-3955

17

Iowa

Money Services License

2015-0042

Iowa Division of Banking

200 East Grand Avenue, Suite 300

Des Moines, Iowa 50309

(515) 281-5211

18

Kansas

Money Transmitter

MT.0000095

Office of the State Bank Commissioner

700 S.W. Jackson Street, Suite 300

Topeka, Kansas 66603

Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)

(785) 296-1515

19

Kentucky

Money Transmitter

SC322340

Kentucky Department of Financial Institutions Non-Depository Division

1025 Capital Center Drive, Suite 200

Frankfort, Kentucky 40601

(502) 573-3390

20

Louisiana

Sale of Checks

1277102

Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660

21

Maine

Money Transmitter

N/A

Bureau of Consumer Credit Protection

Department of Professional and Financial Regulation

76 Northern Avenue

Gardiner, Maine 04345

(207) 624-8527

22

Maryland

Money Transmitter

1277102

Maryland Office of the Commissioner of Financial Regulation

Department of Labor, Licensing, and Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

(410) 230-6000

23

Michigan

Money Transmitter

MT0019801

Department of Insurance and Financial Services

Consumer Finance Section

530 W. Allegan St., 7th Floor

Lansing, MI 48933

(877)999-6442

24

Massachusetts

Money Transmitter

FT1277102

Massachusetts Division of Banks

Attn: Licensing Unit - CFMSB

1000 Washington Street

10th Floor

Boston, MA 02118Massachusetts Division of Banks

Attn: Licensing Unit - CFMSB

1000 Washington Street

10th Floor

Boston, MA 02118

25

Minnesota

Money Transmitter

MN-MT-1277102

Minnesota Department of Commerce

Division of Financial Institutions

85 7th Place East, Suite 500

St. Paul, Minnesota 55101

(651) 539-1500

26

Mississippi 

Money Transmitter

MT/002715/2015

Mississippi Department of Banking and Consumer Finance

4780 I-55 N, 5th Floor

Jackson, Mississippi 39211

(601) 321-6901

27

Missouri

Sale of Checks License

MO-16-7729

Missouri Division of Finance

301 West High Street, Room 630

Jefferson City, Missouri 65102-0716

(573) 751-2545

28

Nebraska

Money Transmitter

1277102

Nebraska Department of Banking & Finance

1526 K Street, #300

Lincoln, Nebraska 68508

(402) 471-2171

29

Nevada
(License held by  Alipay US-Nevada, Inc.)

Money Transmitter

MT11093

State of Nevada Department of Business and Industry Financial Institutions Division  

2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121  

Tel: (702) 486 – 4120

Fax: (702) 486 – 4563 E-mail: FIDMaster@fid.state.nv.us

30

New Hampshire

Money Transmitter

20250-MT

New Hampshire Banking Department

Consumer Credit Division

53 Regional Drive, Suite 200

Concord, New Hampshire 03301

(603) 271-3561

31

New Jersey

Money Transmitter

1501754-C22

Licensing Services Bureau

New Jersey Department of Banking & Insurance

20 West State Street

Trenton, New Jersey 08608

(609) 292-7272

32

New Mexico

Money Transmission

1277102

Financial Institutions Division

3rd Floor, Toney Anaya Building

2550 Cerrillos Road

Santa Fe, New Mexico 87504

(505) 476-4569

33

New York

Money Transmission

MT 104443

New York State Department of Financial Services
1 State Street
New York, NY 10004-1511

(800) 342-3736

34

North Carolina

Money Transmitter

165099

North Carolina Office of the Commissioner of Banks

Non-Depository Entities Division

316 West Edenton Street

Raleigh, North Carolina 27603

(919) 733-3016

35

North Dakota

Money Transmitter

MT102884

North Dakota Department of Financial Institutions, Consumer Division

2000 Schafer Street, Suite G

Bismarck, North Dakota 58501

(701) 328-9932

36

Ohio

Money Transmitter

OHMT 108

The Ohio Department of Commerce

Division of Financial Institutions

77 South High Street, 21st Floor

Columbus, Ohio 43215-6120

(614) 728-8400

37

Oklahoma

Money Transmission

1277102

Oklahoma State Banking Department

2900 North Lincoln Boulevard

Oklahoma City, Oklahoma 73105

(405) 521-2782

38

Oregon

Money Transmitter

MTX-30161

Oregon Department of Consumer and Business Services

Division of Finance and Corporate Securities

350 Winter Street NE, Room 410

Salem, Oregon 97301-3881

(503) 947-7981

39

Pennsylvania

Money Transmitter

53446

Pennsylvania Department of Banking and Securities

Non-Depository Licensing Division

17 N. 2nd Street, Suite 1300

Harrisburg, Pennsylvania 17101-2290

(717) 787-2665

40

Puerto Rico

Money Transmitter

TM-063

Office of the Commissioner of Financial Institutions, Regulation and Licensing Division

1492 Ave. Ponce de León

Edif. Centro Europa – Suite 600

San Juan, Puerto Rico 00907

(787) 723-8266

41

Rhode Island

Electronic Money Transfers

20173366MT

Rhode Island Department of Business Regulation, Division of Banking

1511 Pontiac Avenue, Building 68-2

Cranston, Rhode Island 02920

(401) 462-9615

42

South Dakota

Money Transmitter

MT2111

South Dakota Department of Labor and Regulation, Division of Banking

1601 North Harrison Avenue, Suite 1

Pierre, South Dakota 57501

(605) 773-3421

43

South Carolina

Money Transmitter

1277102

Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201

44

Tennessee

Money Transmitter

203

Tennessee Department of Financial Institutions, Compliance Division

312 Rosa L. Parks Avenue

Tennessee Tower, 26th Floor

Nashville, Tennessee 37243

(615) 741-0351

45

Texas

Money Transmitter

3159

Texas Dept. of Banking

2601 North Lamar Blvd.

Austin, TX 78705

(512) 475-1310

46

Utah

Money Transmitter

1277102

Utah Dept. of Financial Institutions

324 South State, Suite 201

Salt Lake City

UT84111-2393

(801) 538-8830

47

US Virgin Island

Money Transmitter

MT-30

Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487

48

Virginia

Money Transmission

MO-345

Virginia Bureau of Financial Institutions

1300 East Main Street, Suite 800

Richmond VA 23218-0640

(804)371-926

49

Vermont

Money Transmitter

100-111

Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880

50

Washington

Money Transmitter

550-MT-95439

Department of Financial Institutions

Division of Consumer Services

150 Israel Road, S.W.

Tumwater, Washington 98501

(360) 902-8727

51

West Virginia

Money Transmitter

WVMT-1277102

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306

Charleston, West Virginia 25302

(304) 558-2294

52

Wyoming

Money Transmitter

7215

Hathaway Building, 2nd floor

2300 Capitol Avenue

Cheyenne, WY 82002

(307) 777-7797

Additional Required Information and Notices by State

Alaska

(Alipay US, Inc. / License # 10103)

 

For Alaska Residents Only:

 

If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

 

Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

 

Formal complaint forms may be submitted via:

1. Fax: 907‐465‐1230

2. Email: msb_licensing@alaska.gov

3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811‐0807

 

If you have questions regarding formal complaints, please call 907‐465‐2521

 

Arizona

(Alipay US, Inc. / License # 1005725)

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). 

 

If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may

mail, email, or fax written complaints to the:

 

Arizona Department of Financial Institutions, Consumer Affairs Division

100 N. 15th Street, Suite 261 Phoenix, AZ 85007

E‐mail: financial.consumers@difi.az.gov

Facsimile: 602‐381‐1225

 

AZ eLicensing Portal for filing a complaint

AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

 

Arkansas

(Alipay US, Inc. / License # 107677)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file the completed complaint form by e‐mailing to ASDInfo@securities.arkansas.gov or by mailing at:

 

1 COMMERCE WAY, SUITE 402

LITTLE ROCK, ARKANSAS 72202

TELEPHONE: (501) 324‐9260

FACSIMILE: (501) 324‐9268

http://www.securities.arkansas.gov/!userfiles/ComplaintForm‐english%20May%202020(3).pdf

 

Important Notice from AR Securities Department about Consumer Complaint

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).

pdf

[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

 

California

(Alipay US, Inc. / License # 2604)

 

California Department of Business Oversight

 

If you have complaints with respect to any aspect of the money transmission activities conducted at this

location, you may contact the California Department of Business Oversight at its toll‐free telephone

number 1‐866‐275‐2677 or file a complaint online at https://docqnet.dbo.ca.gov/complaint/

To submit a complaint by mail, download, print, and fill out any the appropriate forms at

https://dbo.ca.gov/file‐a‐complaint/ and mail to:

 

Department of Business Oversight

Attn: Consumer Services

2101 Arena Boulevard

Sacramento, CA 95834

 

The California Department of Business Oversight will provide a letter or email acknowledging receipt of

your complaint and a description of the next steps in the complaint process.

If you need assistance with the complaint form, please call 1‐866‐275‐2677

 

Colorado

(Alipay US, Inc. / License #: 500241)

 

Colorado Division of Banking

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).

 

If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Colorado Division of Banking. All consumer complaints filed with the Colorado Division of Banking must be submitted in writing.

 

Complaint Form (Word)

Complaint Form (PDF)

 

Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e‐mail)

to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed

complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E‐mail.

 

Colorado Division of Banking

1560 Broadway, Suite 975, Denver, CO 80202

Phone: 303‐894‐7575

Fax: 303‐894‐7570

E‐mail: DORA_BankingWebsite@state.co.us

Customer Notice (MO7) https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

 

District of Columbia

(Alipay US, Inc. / License #: MTR1277102)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Department at:

 

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE, Suite 801

Washington, DC 20002

Phone: (202) 727‐8000

Fax: (202) 354‐1085

E‐mail: disbcomplaints@dc.gov

 

Consumer Complaint Form Mail‐in Version

 

Florida

(Alipay US, Inc. / License #: FT230000215)

 

Florida Office of Financial Regulation

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

 

Online: https://www.flofr.com/sitepages/FileAComplaint.htm. In order to file your complaint, you will

need to register electronically through Online Services. A valid email address is required.

 

NOTE:Consumers are encouraged to file their complaints online. If you are unable to file online, please

download and mail a completed paper form. Under Florida law, e‐mail addresses are public records. If you do not want your e‐mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.

 

Download Consumer Complaint Form

 

Florida Office of Financial Regulation Consumer Finance

200 E. Gaines Street, Tallahassee, FL 32399‐0376

850‐487‐9687

 

Georgia

(Alipay US, Inc. / License #: 45853)

 

Licensed by The Georgia Department of Banking and Finance. (License# 45853 / NMLS# 1277102).

The Georgia Department of Banking and Finance ‐ Consumer Resources: File a Complaint. We do not

intervene in disputes between consumers and financial service providers, but we do use complaint

information in the regulatory process. To file a complaint with the regulators, you may securely do so

with the Consumer Financial Protection Bureau, an agency of the federal government, at

http://www.consumerfinance.gov/complaint/ (links off‐site) or by telephone at (855) 411‐2372.

 

Guam

(Alipay US, Inc. / License #: 03-201800171-001)

 

Guam Department of Revenue & Taxation

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Guam Department of Revenue & Taxation at:

 

Online: https://www.guamtax.com/app/contactus.do

Telephone number: 671‐635‐1835

 

Hawaii

(Alipay US, Inc. / License #: HIMT103)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Division of Financial Institutions. Complaints can be mailed, delivered or emailed to:

 

If by mail:

Division of Financial Institutions

Department of Commerce and Consumer Affairs

P.O. Box 2054

 

Honolulu, HI 96805

 

If by courier:

Division of Financial Institutions

Department of Commerce and Consumer Affairs

335 Merchant Street, Room 221

Honolulu, HI 96813

 

If by email:

dfi@dcca.hawaii.gov

 

DFI will submit your complaint to the institution, requesting a response back to you within two to three

weeks, along with a copy to DFI. DFI Complaint Form (DFI Form CC)

 

Phone: (808) 586‐2820

Fax: (808) 586‐2818

 

Kansas

(Alipay US, Inc. / License #: MT.0000095)

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Consumer Affairs Department.

 

1) Complete consumer assistance PDF form

https://www.osbckansas.org/consumers/complaintform.pdf

 

2) Attach copies of documents related to your concerns, such as contracts, monthly statements,

receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY

WILL NOT BE RETURNED.

 

3) Mail or fax the completed consumer assistance form and attachments to:

 

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs Department

700 SW Jackson St, Suite 300

Topeka, KS 66603

Telephone: (785) 296‐2266

Fax: (785) 296‐6037

Email: complaints@osbckansas.org

File a Complaint/Consumer Assistance

https://www.osbckansas.org/consumers/complaints.html

 

Illinois

(Alipay US, Inc. / License #: MT-0000286)

 

Illinois Division of Banking

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Illinois Division of Banking at:

 

Illinois Department of Financial and Professional Regulation

320 West Washington Street, 3rd Floor

Springfield, IL 62786

 

Complaint Intake Unit: 1‐312‐814‐6910

Toll‐Free Number: 1‐888‐473‐4858

 

 

Maryland

(Alipay US, Inc. / License #: 1277102)

 

Maryland Commissioner of Financial Regulation

 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) at:

 

Commissioner of Financial Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

Attention: Consumer Services Unit

Toll Free at (888) 784‐0136

 

Download Consumer Complaint Form

 

Mississippi

(Alipay US, Inc. / License #: MT/002715/2015)

 

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve

your complaint with the financial institution first by contacting Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint‐form/.

 

New York

(Alipay US, Inc. / License #: MT 104443)

 

New York Department of Financial Services

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:

 

Online: https://www.dfs.ny.gov/complaint

Toll Free: 800‐342‐3736

Fax: 212‐480‐6282

 

Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

 

NY Official Compilation of Codes, Rules and Regulations 406.3 Conduct of business.

 

(a) Every licensee engaged in money transmission, … shall post … indicating the following:

(1) the name and principal address of the licensee, the type of transmission activity the licensee is

authorized to engage in, and a telephone number established by the licensee to answer questions and

register complaints; and

(2) that the licensee is licensed and regulated by the New York State Department of Financial Services and that unresolved consumer complaints may be mailed to the New York State Department of Financial

Services, Consumer Services Division, as set forth in section 1.1 of Supervisory Policy G 1 of this Title.

(b) Every licensee engaged in money transmission in this State, … shall affix a notice … where the public is admitted, and money transmission activities are carried out indicating the following information:

(1) the name of the licensee; and

(2) the statement that the licensee is “Licensed as a Money Transmitter by the New York State Department of Financial Services.”

 

Texas

(Alipay US, Inc. / License #: 3159)

 

Texas Department of Banking

 

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, please

direct your complaint to:

 

Texas Department of Banking

NonDepository Supervision Division

2601 N. Lamar Blvd.

Austin, Texas 78705‐4294

Toll Free: (877) 276‐5554

E‐Mail: msb@dob.texas.gov

www.dob.texas.gov

 

How to File a Complaint?

Non‐Depository Supervision Complaint Form

 

Washington

(Alipay US, Inc. / License #: 550-MT-95439)

 

Washington Division of Consumer Services

If you have a complaint, please contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding Alipay US, Inc. money transmission activity, you may file it by contacting the Washington Division of Consumer Services at:

 

Department of Financial Institutions

Division of Consumer Services

P.O. Box 41200

Olympia, Washington 98504‐1200

Online: https://dfi.wa.gov/file‐complaint

Mail or fax: https://dfi.wa.gov/sites/default/files/money‐services‐complaint.pdf

Call: (360) 902‐8703 or 1‐877‐RING DFI (1‐877‐746‐4334)

TDD (360) 664‐8126

FAX (360) 596‐3868

Email: CSEnforceComplaints@dfi.wa.gov

 

Other Important Website Disclosures – Additional Consumer Privacy Notice

 

California Residents

 

California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa ‐ Effective January 1, 2020, the

California Consumer Act of 2018 gives consumers more control over the personal information that

businesses collect about them.

 

These provisions do not apply to personal data collected, processed, shared, or disclosed by financial

institutions pursuant to federal law such as the Gramm‐Leach‐Bliley Act. Contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com) if you have questions about our privacy statement, this consumer notice, or your personal data.

 

If your account has a California mailing address, we will not share personal information we collect about

you except to the extent permitted under California law.

 

Nevada Consumers

 

If your account has a Nevada mailing address, we are providing this notice pursuant to Nevada law. If you prefer not to receive marketing calls from Alipay US-Nevada, Inc. and wish to be added to Do Not Call List, please contact  Alipay US-Nevada, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have further questions and need additional information, you can contact the Bureau of Consumer Protection, Office of the Nevada Attorney General at:

 

Grant Sawyer Building, 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101

Telephone: 702‐486‐3420

Fax: 702‐486‐3768

 

Attorney General’s Bureau of Consumer Protection Hotline: 702‐486‐3132

email: Aginfo@ag.nv.gov

 

North Dakota Residents

 

If your account has a North Dakota mailing address, we will not share personal information we collect

about you with non‐affiliates unless the law allows, or you provide authorization. Written authorizations

from North consumers may be delivered to us at the email or mailing address below and must contain

your name, address, signature and your consent. You may revoke your consent at any time by calling us

at 1-800-981-3590 (Toll‐Free Number), or by writing or emailing us at the addresses below

Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).

 

Texas Consumers

 

If you have a complaint, first contact Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com). If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to Texas Department of Banking, 2601 N. Lamar Blvd., Austin, Texas 78705

 

Telephone: 512‐475‐1300

Toll Free: 877‐276‐5554

Fax: 512‐475‐1313

 

Vermont Residents

 

If your account has a Vermont mailing address, we will not share personal information we collect about

you with non‐affiliates unless the law allows, or you provide authorization. Written authorizations from

Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-800-981-3590 (Toll‐Free Number), or by writing or emailing us at the addresses below

 

Alipay US, Inc. (Tel: 1-800-981-3590 / Email: consumerassistance@service.alipay.com).