Reserve

In the event of seasonal promotions or centralized refund requests, your settlement account balance may be insufficient to cover buyer refunds. To avoid potential disruptions to the user experience and safeguard your brand reputation, Antom provides the capability to handle refunds using reserves. When your account has sufficient forward settlement funds and has a preset reserve threshold, Antom will reserve the set amount to the reserve account. During periods of centralized refunds, Antom automatically deducts funds from the reserve account to expedite refund processing, thereby ensuring a positive refund experience for your buyers.

Upon successful activation of any payment method with Antom and establishment of a settlement plan, Antom will establish a reserve account with the same type of settlement currency by default. Current reserve amount consists of the following two parts:

• Frozen amount: A portion of the reserve fund will be temporarily frozen when a refund occurs. The refund amount will be unfrozen and deducted after obtaining the current exchange rate on the next business day. The frozen amount is explicitly applicable when paying by Alternative Payment Methods (APM) or card and in a post-quotation situation (i.e. the order is placed first and the specific amount is determined later, where the amount may be adjusted later).
• Unfrozen amount: Apart from the frozen amount, all other funds are considered unfrozen.

Set up reserve threshold

You can set a desired threshold for your reserve account, and Antom will withhold funds from your payouts according to the set threshold. The threshold ensures smooth processing of refunds, chargebacks, and other operational expenses. Click Set threshold on the Finance > Reserve page, enter a new amount, and click Confirm.

Notes:

• The threshold can only be set once a day to be raised or lowered, and the set amount will take effect on the next settlement day.
• The new threshold amount is adjustable up to or less than 5,000 USD. If the current threshold amount is 1,000 USD, the maximum upward adjustment permitted on the day is 6,000 USD. The theoretical maximum downward amount can be adjusted to -4,000 USD, but the actual reserve amount cannot be lower than 0.

View reserve reports

Current reserve amount displayed for each currency on the Reserve page represents the funds held in the reserve account. Thresholds can be configured independently for different currencies. To view detailed reserve amounts and transaction reports, select the desired currency to navigate to its corresponding page.

As settlements are done periodically, you cannot view the funds in your reserve account in real time when the threshold is raised or lowered. When a refund occurs, the amount deducted from the reserve will be displayed in real-time in the case of no quotation or pre-quotation (the final price is determined by the pre-order placement.). In the case of post-quotation, the amount will be displayed the next day. When the reserve threshold is lowered, the adjusted amount will be released to the settlement account. Dashboard will prompt you to transfer funds on the next settlement day. After the funds are successfully transferred, you can check the relevant transferred reports and reserve release on the Reserve page.

View refund reports

If the pending funds in the settlement account are insufficient to handle refunds, Antom will deduct the refund funds from the reserve account. After the refund occurs, you can check the refund report in Dashboard.