Getting support
If you encounter any technical or business issues related to Alipay products, or if you wish to report issues to Alipay, you have multiple options to contact our technical support team. This page includes the following options:
Before you reach out for help, visit the Help Center to view answers of common problems.
Email
You can contact Alipay support teams according to the following information:
Alipay Merchant Service business support
- Address: global.service@alipay.com
- Working hour: 9:00-18:00, Mon-Sun, GMT+8
Alipay Merchant Service technical support
- Address: overseas_support@service.alibaba.com
- Working hour: 24 hours, Mon-Sun, GMT+8
Alipay Participant Service technical support
- Address: connect_support@alipay.com
- Working hour: 9:00-18:00, Mon-Fri, GMT+8
Chat
Online chat support by Alipay/AliExpress Merchant Service technical support team and business support team.
To use the online chat, go to Help Center, click the chatbot icon in the lower right corner.
Service time:
Alipay Merchant Service business support
- Working hour: 9:00-21:00, Mon-Fri, GMT+8
Alipay Merchant Service technical support
- Working hour: 9:00-21:00, Mon-Fri, GMT+8
AliExpress Merchant business support
- Working hour: 9:00-17:30, Mon-Sun, GMT+8
AliExpress Merchant technical support
- Working hour: 9:00-18:00, Mon-Fri, GMT+8
Service request
Only applicable to logged-in and contracted merchants.
To open a support case for technical issues, go to Help Center, click the chatbot icon in the lower right corner, and then click Raise a service request.
Service time:
Alipay Merchant Service business support
- Working hour: 9:00-18:00, Mon-Sun, GMT+8
Alipay Merchant Service technical support
- Working hour: 9:00-18:00, Mon-Sun, GMT+8