Get support

#Get support

Our technical support team is here to help you with any technical or business issues related to Alipay products. You can reach us through these channels:

You can also visit the Help Center to view answers to common problems.


#image.png Email

Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:

#Alipay Merchant Service business support

#Alipay Merchant Service technical support


#image.png Chat

To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.


#Alipay Merchant Service business support

  • Working hours: 9:00-21:00, Monday-Friday, GMT+8

#Alipay Merchant Service technical support

  • Working hours: 9:00-21:00, Monday-Friday, GMT+8

#AliExpress Merchant business support

  • Working hours: 9:00-17:30, Monday-Sunday, GMT+8

#AliExpress Merchant technical support

  • Working hours: 9:00-18:00, Monday-Friday, GMT+8


#image.png Service request

Service requests are only available for contracted merchants with Alipay business/merchant account.

To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.


#Alipay Merchant Service business support

  • Working hours: 9:00-18:00, Monday-Sunday, GMT+8

#Alipay Merchant Service technical support

  • Working hours: 9:00-18:00, Monday-Sunday, GMT+8