Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solutionDOCS

      Contact Us

      Alipay Help Center is now available on your Alipay App. Scan the QR code and join us!

      Alipay Help Center is always there.  


      image


      Business

      Phone Numbers

      Business Hours

      Alipay Customer Service (Domestic)

      95188

      24/7

      Alipay Customer Service (International)

      +8657195188

      24/7

      Alipay Customer Service (Domestic), in English  

      0571-26886000 

      Mon-Sun 8 a.m-12 p.m (GMT+08:00) 

      Alipay Customer Service (International), in English 

      +86 57126886000 

      Mon-Sun 8 a.m-12 p.m (GMT+08:00) 

      Alipay Merchant and Developer Service

      0571-88158090

      Mon-Fri 9 a.m-10 p.m  (GMT+08:00)

      Zhima Credit Merchant Service

      0571-88158055 Ext.2

      Mon-Fri 9 a.m-8 p.m  (GMT+08:00)

      Koubei Customer Service

      4008267710

      Mon-Sun 9 a.m-9 p.m  (GMT+08:00)

      Taobao Customer Service

      9510211

      24/7

      Taobao Merchant Service

      0571-88157858

      24/7

      Tmall Customer Service

      9510211

      24/7

      Tmall New Merchants Service

      0571-88158077

      Mon-Sun 9 a.m-12 p.m  (GMT+08:00)

      Tmall Global Customer Service

      4008432288

      Mon-Sun 9 a.m-6 p.m  (GMT+08:00)

      Alitrip(Fliggy) Customer Service

      Domestic: 4001688688
      International: +8657156888688

      24/7

      Business

      Service

      Business Hours

      KJB(跨境宝)Merchant Service

      Email: global.service@alipay.com

      Response: Within 24 hours

      Chat: https://cschannel.alipay.com/mada.htm?scene=17050a1195fca047&envType=3&loginType=button

      Mon-Fri 9 a.m-9 p.m  (GMT+08:00)