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Business | Phone Numbers | Business Hours |
Alipay Customer Service (Domestic) | 95188 | 24/7 |
Alipay Customer Service (International) | +8657195188 | 24/7 |
Alipay Customer Service (Domestic), in English | 0571-26886000 | Mon-Sun 8 a.m-12 p.m (GMT+08:00) |
Alipay Customer Service (International), in English | +86 57126886000 | Mon-Sun 8 a.m-12 p.m (GMT+08:00) |
Alipay Merchant and Developer Service | 0571-88158090 | Mon-Fri 9 a.m-10 p.m (GMT+08:00) |
Zhima Credit Merchant Service | 0571-88158055 Ext.2 | Mon-Fri 9 a.m-8 p.m (GMT+08:00) |
Koubei Customer Service | 4008267710 | Mon-Sun 9 a.m-9 p.m (GMT+08:00) |
Taobao Customer Service | 9510211 | 24/7 |
Taobao Merchant Service | 0571-88157858 | 24/7 |
Tmall Customer Service | 9510211 | 24/7 |
Tmall New Merchants Service | 0571-88158077 | Mon-Sun 9 a.m-12 p.m (GMT+08:00) |
Tmall Global Customer Service | 4008432288 | Mon-Sun 9 a.m-6 p.m (GMT+08:00) |
Alitrip(Fliggy) Customer Service | Domestic: 4001688688 | 24/7 |
Business | Service | Business Hours |
KJB（跨境宝）Merchant Service | Email: global.service@alipay.com | Response: Within 24 hours |
Chat: https://cschannel.alipay.com/mada.htm?scene=17050a1195fca047&envType=3&loginType=button | Mon-Fri 9 a.m-9 p.m (GMT+08:00) |