Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solution

Get support

If you encounter any technical or business issues related to User-presented Mode Payment, or if you wish to report issues to Antom, you have multiple options to contact our technical support team. Before you reach out for help, visit the Help Center to view answers of common problems.

Our technical support team is here to help you with any technical or business issues related to Antom products. You can reach us through these channels:

You can also visit the Help Center to view answers to common problems.

Note: The following email addresses provide support for Antom global merchants. If you are an Alipay/AlipayHK/Aliexpress buyer, find appropriate support at Help Center.

image.png Email

Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:

Antom Merchant Service business support

Antom Merchant Service technical support

Antom Merchant Service risk operation support

image.png Chat

To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.

Antom Merchant Service business support

  • Working hours: 9:00-21:00, Monday-Friday, UTC+8

Antom Merchant Service technical support

  • Working hours: 9:00-21:00, Monday-Friday, UTC+8

AliExpress Merchant business support

  • Working hours: 9:00-17:30, Monday-Sunday, UTC+8

AliExpress Merchant technical support

  • Working hours: 9:00-18:00, Monday-Friday, UTC+8

image.png Service request

Service requests are only available for contracted merchants with Antom business/merchant account.

To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.

Antom Merchant Service business support

  • Working hours: 9:00-18:00, Monday-Sunday, UTC+8

Antom Merchant Service technical support

  • Working hours: 9:00-18:00, Monday-Sunday, UTC+8