Get support

If you encounter any technical or business issues related to Auto Debit Payment, or if you wish to report issues to Alipay, you have multiple options to contact our technical support team. Before you reach out for help, visit the Help Center to view answers of common problems.


#Get support

Our technical support team is here to help you with any technical or business issues related to Alipay products. You can reach us through these channels:

You can also visit the Help Center to view answers to common problems.


#image.png Email

Contact the specific business or technical support team relevant to your needs, and we will get back to you within 1 business day:

#Alipay Merchant Service business support

#Alipay Merchant Service technical support


#image.png Chat

To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.


#Alipay Merchant Service business support

  • Working hours: 9:00-21:00, Monday-Friday, GMT+8

#Alipay Merchant Service technical support

  • Working hours: 9:00-21:00, Monday-Friday, GMT+8

#AliExpress Merchant business support

  • Working hours: 9:00-17:30, Monday-Sunday, GMT+8

#AliExpress Merchant technical support

  • Working hours: 9:00-18:00, Monday-Friday, GMT+8


#image.png Service request

Service requests are only available for contracted merchants with Alipay business/merchant account.

To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.


#Alipay Merchant Service business support

  • Working hours: 9:00-18:00, Monday-Sunday, GMT+8

#Alipay Merchant Service technical support

  • Working hours: 9:00-18:00, Monday-Sunday, GMT+8