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Customs Declaration
General Questions
Global Merchant Portal
Integration
Cross-border In-store payment
Cross-border online payment
Others
Refund
Reconciliation Report
Sandbox Environment
Error Code
Tmall Global
Refund
Why is MERCHANT_BALANCE_NOT_ENOUGH returned?
Will repeated refund requests cause duplicate refunds?
What is the difference between refund and cancellation?
When are my refund requests processed?
How long is the refund validity period of a transaction?
What is the difference between synchronous refund and asynchronous refund?
Troubleshooting refund failures
How do I query the refund status of a particular transaction?
How can I issue a refund?
Why the user receives no refund even if the refund is successful?
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