How can we help?

Question:

Why are some Alipay users unable to pay in overseas stores?

Answer:

Alipay's overseas In-store Payment is currently only available to Alipay users who have been authenticated as a Chinese resident. If the user is not real-name authenticated, or has only passed a passport authentication, the user will not be able to use In-store Payment, and the payment request will return an error.

问题：

为什么有些支付宝用户无法在境外店内支付？

解答：

支付宝境外当面付目前仅向大陆居民身份证实名认证通过的支付宝买家开放，若买家未通过实名认证，或者是通过护照认证，将无法支付当面付订单，支付请求将返回错误。