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The time when your refund requests are processed depends on how you submit your request and which payment product transaction is to be refunded.

Online Payment

You can issue synchronous refunds or asynchronous by using forex_refund interface. However, you can only issue asynchronous refund by using Alipay Global Merchant Portal.

• For synchronous refund, the refund request result is sent back directly and timely. When the a refund request fails, you must issue a new refund again.
• For asynchronous refund, when your settlement funds are insufficient, Alipay will accept the refund request but set the refund as "Waiting". After that, Alipay process the refund every six hours. When your settlement funds are sufficient, the "Waiting" refund is processed automatically, and you don't need to issue the refund again. However, if the refund stays unsuccessful after about six months, then the refund fails.

In-store Payment

You can issue synchronous refunds or asynchronous by using alipay.acquire.overseas.spot.refund interface. However, you can only issue asynchronous refund by using Alipay Global Merchant Portal.

• For synchronous refund, the refund result is sent back directly and timely. When the processing of a refund fails, you must issue a new refund again.
• For asynchronous refund, only refund requests sent within the same day of the payment can be processed immediately. Other refund requests are processed during 23:00 to 05:00 (GMT+8) each available day, regardless of when the refund request is sent. When your settlement funds are insufficient, Alipay will accept the refund request but set the refund as "Waiting". After that, Alipay process the refund every 24 hours. When your settlement funds are sufficient, the "Waiting" refund is processed automatically, and you don't need to issue the refund again. However, if the refund stays unsuccessful after about six months, then the refund fails.

我们的支付产品主要分为两种：境外收单和境外当面付。

境外收单：

如果您采用的是境外收单退款接口退款，则会通过参数is_sync控制，如果您填写此参数值为Y，则会进行同步退款；如果您填写此参数值为N，则会进行异步退款。

如果您采用的是支付宝国际后台Global Prod网站退款，则默认会进行异步退款。。

同步退款：退款请求会立刻处理。如果待结算金额充足，会立刻处理成功；如果待结算金额不足，会立刻处理失败，需要之后重新发起退款。

异步退款：退款请求将会稍延后处理。如果待结算金额充足，会较快处理成功；如果您的待结算金额不足，则会进入W态，即等待状态，每6小时将会处理一次退款,您之后无须重新发起退款——如果6小时后当时待结算金额已经充足则退款成功，不足则会继续轮询，直到成功为止，在约6个月后如果依然未能退款成功，则此退款会失败。

境外当面付：

如果您采用的是境外当面付退款接口退款，则会通过参数is_sync控制，如果您填写此参数值为Y，则会进行同步退款；如果您填写此参数值为N，则会进行异步退款。

如果您采用的是支付宝国际后台Global Prod网站退款，则默认会进行异步退款。

同步退款：退款请求会立刻处理。如果待结算金额充足，会立刻处理成功；如果待结算金额不足，会立刻处理失败，需要之后重新发起退款。

异步退款：付款当日内的退款请求会立刻处理，非当日内的退款请求将会统一在每天北京时间23点到次日5点(GMT+8) 之间处理。如果待结算金额充足，会较快处理成功；如果您的待结算金额不足，则会进入W态，即等待状态，每24小时将会处理一次退款,您之后无须重新发起退款——如果24小时后当时待结算金额已经充足则退款成功，不足则会继续轮询，直到成功为止，在约6个月后如果依然未能退款成功，则此退款会失败。