How can we help?

If a refund fails, you can troubleshoot according to the following steps:

1. Verify if you have the access to use the refund interface.
2. Verify if the PID used for the refund is the same with the PID used for the transaction.
3. Verify if the refund is requested after the refund period specified in your contract with Alipay.
4. Verify if your settlement account has enough money for the refund.
5. Verify if the refund is requested for a transaction that is already refunded.
6. Verify if the refund amount exceeds the original transaction amount.