How can we help?

Question:

We have signed an in-store payment or cross-border payment product. Can I settle in RMB?

Answer:

Foreign products are not allowed to be settled in Renminbi. The currently supported settlement currencies are: USD, EUR, JPY, GBP, CAD, AUD, SGD, CHF, SEK, DKK, NOK, NZD, THB, HKD.

For details, please refer to our official website: https://cshall.alipay.com/enterprise/global/knowledgeDetail?sceneCode=un_login&knowledgeId=201602436148

问题：

我们签约了境外当面付或者境外收单产品，可以使用人民币结算吗？

解答：

境外产品不允许使用人民币结算，目前可支持的结算币种为：USD, EUR, JPY, GBP, CAD, AUD, SGD, CHF, SEK, DKK, NOK, NZD, THB, HKD。 详情请参考我们官网：https://cshall.alipay.com/enterprise/global/knowledgeDetail?sceneCode=un_login&knowledgeId=201602436148。