How can we help?

If you are using Alipay Online Payment products, you can obtain the reconciliation files from Alipay global site or SFTP sites.

1.SFTP

To obtain your reconciliation files through SFTP, complete the following steps:

1. Contact Alipay to get your public IP address added to white list. Contact Global Merchant Technical Support (overseas_support@service.alibaba.com) to submit your PID and public IP address with which you visit the SFTP server.
2. After receiving your request in step 1, Alipay will send you the SFTP login credentials within 3 working days.
3. Connect to SFTP server to download files. You can access through your program or software like Winscp or Filezilla according to your specific requirements. Use the following settings to log in and obtain files:

• Port: 22
• Host name: sftp.alipay.com/isftp.alipay.com
• Username and password

Note:

The IP address must be a fixed IP and cannot be a LAN or network segment IP.

2.Alipay global open platform

Login to Alipay global open platform, go to Business Cetner – Online Payment/In store Payment Product – My Transaction – Transaction Info to view and download your transaction files and settlement files.

目前，支付宝国际提供三种渠道给境外收单商户获取自己的账单：

1、SFTP渠道获取

新接入的商户可以用自己的注册邮箱，包括自己的Partner ID和未来需要访问支付宝国际账单SFTP站点的IP地址（固定IP，不可提供一个网段区间，该IP需要非局域网IP地址）发一封邮件至支付宝国际技术支持overseas_support@service.alibaba.com，我们将为您在三个工作日内配置完成。

可配置的字段详见：

2、Global后台获取

请前往支付宝国际Global Merchant Portal登录：https://global.alipay.com/ilogin/account_login.htm

之后依次点击：business Center>>>Online Payment/In store Payment Product>>>My transaction

即可获取离线或在线下载您的账单。