How can we help?

Question:

How can I confirm a transaction is paid or not?

Answer:

1. you can confirm the transaction in Alipay Global Portal

To confirm whether the transaction is paid, take steps as follow:

1- login into Alipay Global Portal with your Alipay merhcant account.

2- Click My Transaction > Transaction Info.

3- Click "More options".

4.1- select "partner_transaction_ID" and input the order no in your system.

4.2- or select "Transaction_ID" and input Alipay trade no.

5- Click "search".

If the Type is P , it means the transaction is paid. If no result, it means the transaction is not success.

2. if the transaction is not refunded,you can use query interface,the paid transaction for in-store is trade_success, the paid transaction for cross border is trade_finished.

Query interface for Online payment：single_trade_query

Query interface for In-store payment：alipay.acquire.overseas.query

问题：

如何确认交易是否成功了？

解答：

如果想要确认交易是否被成功支付，请按照以下步骤进行:

1. 使用商户注册邮箱登陆支付宝国际后台。

1-1点击My Transaction > Transaction Info，

1-2点击下方的 "More options"，⊙选择在"Transaction_ID"则在框中输入支付宝交易号后点击"search"查询交易（推荐）；⊙选择在"Partner_transaction_ID"则在框中输入贵司交易号后点击"search"查询交易。

"Type"下方显示"P"则说明此交易已被支付过；如果并无结果则说明此交易并未被成功支付过。

注意：如果查退款详情，请输入支付宝交易查询。

2. 如果在确定没退款的情况下，可以根据query接口查看是否交易成功，当面付交易成功状态为trade_success,境外收单为trade_finished.

境外收单查询接口：single_trade_query

境外当面付查询接口：alipay.acquire.overseas.query