How can we help?

Question:

Refund request returned PURCHASE_TRADE_NOT_EXIST.

Cause:

Production environment-The order for the refund request does not exist (status is TRADE_NOT_EXIST) or has not been paid (status is WAIT_BUYER_PAY).

Or

Sandbox environment-'PURCHASE_TRADE_NOT_EXIST' error returned is due to Sandbox backend log only memories transactions within latest 2 days.

Solution:

Production environment-

1- Please confirm that the order number is filled in correctly.

2- Please call interface single_trade_query to confirm whether the order status is SUCCESS.

Sandbox environment-

Please ask merchant to initiate fresh payments and testing refunding function within 2 days.

问题：

退款请求返回PURCHASE_TRADE_NOT_EXIST。

原因：

生产环境-退款请求对应的订单并不存在，或尚未被支付（状态为WAIT_BUYER_PAY）。

沙箱环境-沙箱环境值保留2天之内的交易记录数据，2天之外的订单就会遭遇PURCHASE_TRADE_NOT_EXIST

解决方式：

生产环境-

1、请确认订单号填写正确。

2、请调用查询接口确认该笔订单状态是否为SUCCESS。

沙箱环境-

请商户发起2天之内最新的交易测试退款。